Lizeth Rodriguez

Los Angeles, CA +1-818-***-**** ad37q4@r.postjobfree.com LinkedIn

WORK EXPERIENCE

Veritas Technologies Santa Clara, CA

Renewals Account Manager October 2020 - June 2023

● Oversaw the successful renewal of contracts for a portfolio of 250+ clients per quarter, achieving a customer retention rate of 95% and surpassing the annual renewal targets by 10%.

● Conducted comprehensive business reviews with clients, evaluating customer experience, product usage, IT environment changes, and identifying growth opportunities, resulting in a 20% increase in upsell opportunities.

● Successfully negotiated and closed complex contractual deals with key clients, generating $2.5M in additional revenue and exceeding quarterly sales targets by 15%.

● Identified root causes of lost business by conducting in-depth analysis of customer feedback, resulting in the formulation and implementation of targeted strategies that led to a successful recovery rate of 85%.

● Proactively engaged with at-risk customers, implementing retention strategies which resulted in a 25% decrease in churn rate and a 10% increase in customer retention.

● Implemented proactive data protection measures for 86% of Fortune 500 companies, guaranteeing the security and integrity of their valuable information.

● Collaborated with cross-functional teams in business development meetings, leveraging valuable insights to drive growth strategies and increase customer retention by 20% over a six-month period.

● Demonstrated exceptional forecasting accuracy by providing quarterly business forecasts with an average deviation of less than 5%, enabling the company to make informed decisions and achieve revenue targets consistently. Globanet Encino, CA

Renewal Specialist, Sales & Operations June 2016 - September 2020

● Streamlined technical support for sales operations to increase efficiency, resulting in a 20% reduction in average response time and an increase in customer satisfaction ratings.

● Utilized data analytics to generate comprehensive sales and expense reports, providing valuable insights that contributed to a 15% increase in sales conversion rates and identified cost-saving opportunities.

● Effectively coordinated and facilitated over 50 team and customer meetings annually, fostering stronger relationships with clients which led to a notable 25% increase in client retention.

● Streamlined and optimized the quote generation process, resulting in a 30% reduction in quote turnaround time and a 10% increase in quote-to-sale conversion rates.

● Conducted thorough audits of all Statement of Work contracts, implementing rigorous quality control measures that reduced contract disputes by 20% and resulted in significant cost savings on legal fees.

● Collaborated with cross-functional teams to identify areas for improvement in sales strategies, leading to the development and successful implementation of new sales tactics that increased sales revenue by 25%.

● Utilized NetSuite CRM to create persuasive proposals, leading to a remarkable 30% increase in proposal acceptance rates.

● Streamlined accounts payable processes, guaranteeing prompt payment of all invoices and reducing late payment penalties by 15% I.D. Me Promotions Tarzana, CA

Project Coordinator September 2014 - April 2016

● Streamlined order processing for 7 sales executives, resulting in a 20% reduction in order turnaround time.

● Conducted product research and lead generation, contributing to a 15% increase in qualified leads.

● Increased the quote-to-sale conversion rate by 10% through accurate and competitive order quoting, resulting in improved collaboration and satisfaction with vendors and clients.

● Implemented efficient purchase order processing via NetSuite, reducing order processing time by 15%. Regus Woodland Hills, CA

Senior Customer Service Representative April 2008 - September 2014

● Delivered exceptional customer service to a diverse portfolio of 60 on-site clients and 150 virtual office clients, leading to high client satisfaction and an impressive client retention rate of 95%.

● Implemented targeted marketing campaigns that successfully increased the center's occupancy rate from 70% to 90% within just 6 months, resulting in a significant boost in revenue.

● Implemented targeted email marketing campaigns to generate leads, resulting in a 20% increase in qualified leads and improved conversion rates for available office spaces.

● Provided prompt and effective technical support for PCs, routers, and business phone systems, minimizing downtime by 20% and ensuring uninterrupted operations for over 500 users.

● Managed aging reports, accounts receivable, and accounts payable actively, resulting in a 10% reduction in overdue payments within the first quarter and improving financial control across the organization.

● Proactively upsold existing customers to premium membership tiers and larger office spaces, resulting in a 15% increase in revenue and improved customer satisfaction.

SKILLS & INTERESTS

Skills: Salesforce, NetSuite, Oracle, Microsoft Office (Excel, Word, PowerPoint) Interests: Customer Relationship Management, Customer Retention Strategy, Contract Renewals, Contract Review & Analysis, Contract Lifecycle Management, Cross-functional Collaboration, Travel, Reading

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