Najwa Joudi

Graphic Designer

Professional Experience

Elie Saab Beirut Lebanon May 2023 - Present

Freelancing Present

Graphic Designer Marketing Department

Majid Al Futtaim Retail, Carrefour Beirut, Lebanon May 2017 - May 2023 Dec 2022 - May 2023

Apr 2021 - Dec 2022

Onsite Manager E-commerce Department

Online Graphic Designer E-commerce Department

Net Promoter Score (NPS) Analyst Marketing Department 6 months, 2020 - 2021 US Citizen +961******** ad37q2@r.postjobfree.com https://www.behance.net/najwajoudi

● Worked alongside the E-commerce and Marketing teams to create all graphics, online banners and digital ads, meeting the brand guidelines and maintaining a high level of quality across all platforms.

● Designed marketing assets including but not limited to: invitation cards, printed customer data forms, price labels and tags, window displays, billboard banners, promotional content, digital and social media posts, E-mail newsletters...

● Worked on photo editing and retouching for all social media and website materials, including products packshots, models and celebrities’ images in addition to boutiques images.

● Opened my own business page (@thenajway), on Instagram, Facebook & Tiktok. Specialized in custom illustrations, character design and printed gifts.

● Worked on 100+ projects by studying design briefs and determining clients’ requirements. Some projects include full branding, logos, stationery, packaging, posters, flyers, brochures, menus, billboard advertisements, website banners, invitation cards, full party themes and printables...

● Developed and managed the online marketing department independently for a whole year. Where I improved my skills through individual online training leading to hiring more people and increasing the department’s online orders.

● Developed online marketing plans and produced compelling digital solutions.

● Built and maintained profitable relationships with customers through CRM platforms.

● Implemented emails and newsletters marketing campaigns, sent push notification content, managed paid ads, in-apps and social media sponsored ads.

● Measured digital traffic and marketing performance efforts and monitoring Google Analytics and thus made design decisions based on analytical data and user testing results.

● Worked on Jira and Asana tickets to track all website and application related tasks and bugs.

● Art direction for advertising campaigns and created digital assets for multimedia including websites and mobile apps, static and animated banners ensuring that brand guidelines are applied.

● Uploaded all visuals on the company’s website and application using content management systems such as Hybris and Frame portals.

● Worked on all visuals related to newsletters, paid ads, in-apps and social media sponsored ads.

● Trained other graphic designers on brand specifications, monitored their work and created templates and mockups for easy use.

● Managed Net Promoter Score programs for assessing customer loyalty and improving customer experience through Qualtrics platform.

● Calculated the Net Promoter Score on weekly basis and taking necessary action plans.

● Generated weekly and monthly reports and sharing them with the concerned section managers.

● Created relational and transactional NPS surveys and huddles to understand the customers at macro and micro levels. Lebanese Memes Solutions Agency Beirut, Lebanon 2016 - 2017 Lebanese International University Beirut, Lebanon 2018 - 2021 Junior Graphic Designer Marketing Department

Internship Tyre, Lebanon 2015 - 2016

Graphic Designer Glow Media Agency 6 months

● Handled more than five clients at the same; such as Carrefour, Careem, Bay Lodge Boutique Hotel, Roland Kassis Beauty Institute, Emporium Salon & Spa…

● Worked on full brand identity, social media posts and creative concepts.

● Collaborated closely with copywriters to produce attractive captions and slogans.

● Created logos, brand identity and stationery for several local clients.

● Created flyers, menus and brochures ready for printing. Graphic Designer Ribbon Chocolate & Events 6 months

● Designed customized themes to be printed on chocolate wraps, labels, tags and backdrops for all occasions such as baby born, birthdays, graduation, engagements and weddings...

Masters of Business Administration in Marketing

Lebanese International University Tyre, Lebanon 2013- 2016 Bachelor of Arts in Graphic Design with distinction Arabic (Native)

English (Native)

● Adobe Photoshop

● Adobe Illustrator

● Adobe Indesign

● Adobe Premiere

● Tableau

● Google Analytics

● E-commerce

● Digital Marketing

● Social Media

● Brand Identity

● Custom Illustrations

● Printing

● Multi-tasking

● Organizational skills

● Communication skills

● Adaptibility

● Advertising

● Online Graphics

● Photo Editing

● Fast & Efficient

Senior Graphic Designer Marketing Department 2017 - 2020 Education

Skills

Languages

● Being the first and only graphic designer in the company, along with the marketing manager, we managed to develop an in-house marketing department and create new brand guidelines, which reduced huge costs for the company and generated more revenue.

● Designed all the company’s graphics including all sales, marketing and event materials such as printed leaflets, flyers, signs, packages, invitation cards, and coupons.

● Created in-store signage and full decoration, in addition to advertisements which are displayed on billboards stretching from South to North Lebanon.

● Designed and posting engaging content and impactful social media posts on Facebook, Instagram, and YouTube.

● Worked on photo editing and retouching for all products advertised in the promotional leaflet.

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