Saveevanh “Ashley“ Boualapha

Dacula, Ga ***** 678-***-**** ad37oq@r.postjobfree.com

Objective: To utilize my data entry, customer service and business acumen to my employer’s benefit.

Skill sets: Computer savvy, Data entry expertise, M.S. Office Suite (Excel, PPT, and Word)

Team Player, Self-Starter, Data Entry Expertise Service Proficiency, Proofreading, Quickbooks, CRM, SAP, Salesforce, Avaya Desktop, Netx360

Professional Work History

Gwinnett County Clerk’s Office via Waters Organization Court Clerk 4/23 – 2/24 Lawrenceville, GA

• Contracted to provide world-class customer service to court personnel and the visiting public.

• File cases to correct case # so it reaches the judge in court proceedings.

• Distribute mail to correct departments.

Republic Services via Randstad Logistics Analyst 07/22 to 03/23 Lawrenceville, Ga

• Contracted to monitored driver’s logs, maintained records, and dispatched workers.

• Called customers to confirm pick up days, cart’s location, and took payments.

• Emailed information, entered data, created routes, and assigned correct maps.

• Monitored flow of paperwork and directed information to appropriate departments.

• Received new orders, prepared documentation, and assigned personnel.

Candy Painted Nails Receptionist 04/20 to 6/23 Lawrenceville, GA

• Greeted walk in customers and discussed services and pricing.

• Answered phones, upsold services and resolved customer complaints.

• Kept the reception area clean to give visitors a positive first impression.

• Confirmed appointments, communicated with clients, and updated client records.

American Elevator Scheduling Coordinator 03/22 to 08/22 Lawrenceville, GA

• Provided customer service skills, answered phones, and greeted clients.

• Scheduled appointments for service technician and confirmed them prior to arrival.

• Verified clients contact information and took phone payments.

• Completed daily updates to worker schedules in central scheduling system.

Gwinnett County Solid Waste Customer Service Rep. 05/21 to 11/21 Lawrenceville, GA

• Rehired by county solid waste department to provide world class customer service.

• Maintained files, provided data entry and file tracking skills to ensure efficient retrieval.

• Completed copies, faxes, and typed documents upon request.

• Researched customer accounts and provided public information as needed.

• Assisted the public at large daily with a cheerful outlook, focused on customer satisfaction.

Gwinnett County Water Resource Customer Service Rep. 12/21 to 03/22 Lawrenceville, GA

• Set up water accounts for county residents and confirmed information was input properly.

• Processed payments with iNovah software for county residents in a timely manner.

• Communicated and confirmed account information to ensure payment terms were correct.

• Utilize Cisco Finesse call center desktop software to provide a great CSR experience

Phoenix Direct Customer Service Rep. 1/21 to 3/21 Lawrenceville, GA

• Managed returns on all customer orders and ensured they were restocked in inventory.

• Handled lite accounting duties for customer refunds that were returned to their accounts.

• Performed quality control duties to ensure barcodes matched company files.

New Georgia Project Action Fund Mobile Phone Banker 09/20 to 11/20 Atlanta, GA

• Provided customer service and data input duties for a non-profit advocacy group.

• Called GA voters to combat voter suppression via registration, and mobilization.

• Learned VAN ID political organizing software for voter data capture.

• Communicated with voters to encourage their participation in the 2020 election.

• Approached the electorate with enthusiasm while engaging in non-partisan politics.

Gwinnett County Solid Waste Customer Serv. Rep 11/19 to 06/20 Lawrenceville, GA

• Performed data entry duties for municipal solid waste customer's accounts.

• Answered phones, on boarded accounts and updated customer information.

• Ordered customer's containers for debris disposal then scheduled haulers for transport

Prime Technological Services Assembly Team 6/19 to 10/19 Lawrenceville, GA

• Tested circuit boards for law enforcement database searches during in field traffic stops.

• Machine washed boards, clipped wires, and prepped machinery for onboarding.

• Worked with supervisor to ensure that each board met quality control standards.

Gwinnett College Evening Admissions Receptionist 6/17 - 5/19 Lawrenceville, GA

• Performed customer service duties for college students seeking to enroll into classes.

• Handled high volume calls and routed them to personnel in the appropriate departments.

• Filed student records, took orientation pictures, and completed miscellaneous tasks.

Education

High School Diploma Graduated: 5/2000

Walla Walla High School, Walla Walla, WA

Languages: Laotian and Thai

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