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Customer Service Department Manager

Location:
Rockford, IL
Posted:
March 08, 2024

Contact this candidate

Resume:

Donald Harsen

Rockford, IL *****

ad37oo@r.postjobfree.com

+1-815-***-****

Looking for a career. Hard worker, fast learner, supervisor experience, managing experience, team leader experience, sales experience, customer service experience plus many more years of accomplishments. If you don't try you won't succeed. Authorized to work in the US for any employer

Work Experience

Dairy Manager and Assistant Meat Department Manager County Market Niemann foods - Byron, IL

August 2023 to Present

Manager of Dairy Department, Assistant Meat Department Manager and Bread Department Manager, Customer service, Taking customer calls and orders, team management and building, Maintain all orders and delivery’s, stocking, cleaning coolers and maintaining sanitation policies, meat cutting and packaging, use of hand tools and power equipment (band saw, meat grinder and weighing and pricing scales) upselling products by cross department sales, goal setting, safety, environmental and sanitation training, maintain all safety regulations for the Dairy Department and Meat Department, maintain cooler temps daily, maintain making work schedule, merchandising, computer and handheld RF scanner for ordering plus faxing and Phone calls. Maintaining sales numbers weekly, monthly and quarterly. Maintaining department shink percentage for product not sold. Delivery Route Driver/Truck Loader/Warehouse/Merchandising Bimbo Bakeries USA - Rockford, IL

November 2022 to August 2023

Break down bread load, load and unload truck and route delivery merchandise company product for all stores and set up displays for sale promotions

Detailer/Car Washer/Sales/Night manager

Napleton Automotive of Rockford Subaru and Porsche - Rockford, IL June 2022 to January 2023

Manage wash and detail delivery of sold vehicle for customers, detail trade in, auction cars and trucks and all new inventory. Keep close contact with sales floor and service department. Sales new and used. Manage and direct night staff

Project Manager/Quality Assurance/Sales Repersentitve First class General Contracting - Rockton, IL

February 2020 to January 2023

Management of job builds, quality assurance technician / manager after builds are completed and ran materials to builds as needed. Obtaining new jobs using leads and field representation generating new customers and following up on old customers. Customer service and construction doing repairs as needed for maintenance accounts and realtor maintenance accounts. Working with insurance company's for insurance claims and also financing for customers. This was a second job for me I worked on my own schedule Tire Technician/Sales/Road Side Service Technician/Shop Manager Bones tire service - Rockford, IL

February 2021 to August 2022

Did semi new and used tires plus did the tire repair if needed. New and used tire for car and truck and tire repair. Also did tractor, all types of lawnmower tires, back hoes and construction equipment, forklift, dollies, balancing, inventory, service call/ roadside assistance, help run shop efficiently as cars come in to keep order and service at a good pace for shorter wait time, quality control, ran fleet checks for manufacturing companies to ensure that they have trucks on the road and updates for any replacement tires/repairs if needed and did all fleet invoicing for work completed and did customer service at front counter ordering new tires and taking payments cash or credit or on accounts monthly bill. Assistant manager

Shooters Bar and Grill - Rockford, IL

August 2018 to January 2020

Assistant manager nights at shooters in Don Carter Lanes. Duties included customer service, loading coolers, management of night team, security, maintain slots, bartending 2 different bars same building, lot maintenance, deposit drops and janitorial work at close. Foreman/Supervisor/Quality Control Supervisor/Safety Supervisor/Regional Trainer

Osmose utilizes services - Illinois

April 2013 to July 2018

Traveling foreman servicing utility poles on a map out area for the electric companies.. primary Northern Illinois comed using computers and tablets following maps and grids to get to each pole. Ran a 5 man crew did multipal jobs in my description as foreman quality control for all my crews weekly Did my own payroll, training, safety training and hiring of employees. Moved on to the supervisor position supervised 10 Foreman with 5-man crews some Foreman with multiple crews as a general foreman. Then became the quality control supervisor for my territory for all Foreman 30 plus crews. Then safety supervisor for my territory all crews and finally regional trainer for quality, safety, management, tablet and commuter training, treatment applications and customer service. Car Wash/ Detailer/ line driver

Octopus Car Wash - Rockford, IL

April 2006 to July 2018

Wash cars, detail, line driver, vacuum line loading, maintenance of wash line and chemical refill. Worked only during the winter season while played off till spring. This was a seasonal job for me during winter months. Supervisor

Tj Fencing - Rockford, IL

October 1999 to November 2012

Supervisor of 10 crews consisting of 5 men per crew. Day to day job consist of going from job build to job build making sure everything was done to build layout by myself and customer. Knowledge of all power tools and hole digging equipment. Did all hiring of employees, estimates, quality control, payroll, project layouts, customer service, tool maintenance, getting building permits, ordering materials for the jobs and for warehouse inventory, doing stock inventory, maintaining company vehicle's and maintaining all builds on time and on schedule.

Custodian/Janitor

Morgan Building Maintenance - Belvidere, IL

February 1997 to October 1999

Maintain cherryvale mall and all within it including floor maintenance stripping and waxing, garage, walls, shops, elevators, escalaters, all windows, hallways and outside parking lots Furniture Mover

BEKINS MOVING AND STORAGE - Rockford, IL

October 1997 to January 1999

Moving furniture out of house to truck and from truck to house, packing, knowledge of moving equipment Sales Manager

REX TV & APPLIANCE - Rockford, IL

January 1994 to August 1997

Ran day to day operations of sales store. Loading and unloading trucks, stocking warehouse and floor shelves, inventory, financing customer's, computer knowledge, dusting cleaning, setting up deliveries, hiring new sale associates.

Bagger/Stocker

Grays Iga - Rockford, IL

August 1992 to January 1994

Bagger and stocker at night. Cashier and customer service Education

Completed high school

East High School - Rockford, IL

August 1991 to June 1995

High school

East high school - Rockford, IL

August 1991 to June 1995

Skills

• Tire Service (2 years)

• Service Technician Experience (10+ years)

• Quality Assurance (10+ years)

• Landscape Maintenance (10+ years)

• Oil Change (2 years)

• Mowing (10+ years)

• Lawn Care (10+ years)

• Delivery Driver Experience (5 years)

• Carpentry (10+ years)

• Handyman (10+ years)

• Drywall (3 years)

• Computer skills (10+ years)

• Moving Experience (3 years)

• Load & Unload (10+ years)

• Remodeling (3 years)

• Plumbing (1 year)

• Leadership (10+ years)

• Customer service (10+ years)

• Facilities Maintenance (2 years)

• Tree Trimming (2 years)

• Manufacturing (3 years)

• Snow plowing (5 years)

• Detailing (10+ years)

• Car Wash (10+ years)

• Mechanic Experience (1 year)

• Heavy Lifting (10+ years)

• Heavy Equipment Operation (2 years)

• Assembly (10+ years)

• First aid (10+ years)

• Data collection (10+ years)

• Sales Management (10+ years)

• Cleaning Experience (10+ years)

• Inside sales (10+ years)

• Project leadership (10+ years)

• Order Picking (10+ years)

• Trim Carpentry (5 years)

• Supervising Experience (10+ years)

• Mechanical Knowledge (10+ years)

• Carpentry (10+ years)

• Utility locating (7 years)

• Route Driving (2 years)

• Door Hanging (10+ years)

• Construction (10+ years)

• Forklift (10+ years)

• Management (10+ years)

• Sales management (10+ years)

• Customer relationship management (10+ years)

• Supervising experience (10+ years)

• Customer service (10+ years)

• Conflict management (10+ years)

• Leadership (10+ years)

• Door-to-door (3 years)

• Heavy lifting (10+ years)

• Load & unload (10+ years)

• Crew management (10+ years)

• Warehouse management (10+ years)

• Driving (10+ years)

• Inside sales (10+ years)

• Sales (10+ years)

• Manufacturing (10+ years)

• Outside sales (10+ years)

• Account management (10+ years)

• Relationship management (10+ years)

• Guest services (10+ years)

• Marketing (10+ years)

• Assembly (10+ years)

• Product demos (10+ years)

• Quality assurance (10+ years)

• Succession planning (10+ years)

• Presentation skills (10+ years)

• Analysis skills (5 years)

• Data collection (10+ years)

• Security (5 years)

• Cash management (10+ years)

• Social listening (10+ years)

• Profit & loss (10+ years)

• Snow plowing (5 years)

• Plumbing (1 year)

• Backhoe Operation (2 years)

• Typing

• Cash handling

• Negotiation

• Cash register

• B2B sales

• Retail sales

• Woodworking

• Facilities maintenance

• Property maintenance

• Communication skills

• Maintenance

• Time management

• Mechanical knowledge

Certifications and Licenses

Driver's License

Forklift Certification



Contact this candidate