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Graphic Design Customer Service

Location:
Washington, DC
Salary:
70000
Posted:
March 08, 2024

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Resume:

EVELYN PHIPPS

202-***-**** / ad37ok@r.postjobfree.com / WASHINGTON, DC / WWW.LINKEDIN.CCOM/IN/EVELYNPHIPPSDC/ VACCINATED / REMOTE SET UP

SKILLS & ABILITIES

Marketing/Advertising/Printing Professional with extensive background in managing Advertising, Graphic Design, Digital, Print Production, Traffic, Ad Sales Support, Customer Service, Database Management & Client Services for organizations including Manufacturing, Media, Hotel, Financial Services Consulting, Agencies and Non-Profit Associations

EXPERIENCE

CASE (Council for Advancement and Support of Education), Washington, DC 08/2023-Present (Contract Position)

Production Coordinator for Marketing & Communications

• Responsible for creating conference program emails using HubSpot. Each conference has a minimum of 8 emails per conference that must be released on time in conjunction with the education and conference departments and their goals. Cross check Marketing calendar with Smartsheet schedule for release dates.

• Responsible for managing production timeline and activities for all channels across the division, including CASE Currents magazine, marketing lists and books, making sure content is produced on time and on budget and is deployed in the correct channel at the correct time.

• Extensive Program/Project Management Overseeing Currents’ production processes, including working with editorial staff, art director, advertising sales firm, and printer to make sure that each issue of the magazine is produced on time and within budget. Sets and maintains the production schedule for each issue as well as the annual production schedule.

• Manage paid advertising in coordination with advertising firm and helps gather and edit house ads. Checks imposition of the magazine against the ad list to make sure all ads have been included. Also works on creation of the Campus Buyers Guide.

• Maintain details of magazine management, including managing the mailing list, compiling print specs for the printer, and communicating with internal and external constituents. Provides advice and insight to magazine staff on copyright and licensing issues.

• Work closely with the Marketing Manager to manage cross-team projects as necessary, including promotions related to membership retention and renewal, book launches, product rollouts, and digital projects.

Simpson Strong-Tie, Pleasanton, CA 12/2022-May 2023 (Contract Position)

Digital Project Traffic Coordinator, Digital Studio

I supported the Web Design Manager and acted as the primary contact between the Digital Team and the business divisions, product managers and other stakeholders. Managed projects across both waterfall and Agile methodologies as appropriate to the client or project

I Initiated requests and assigned jobs to designers. Coordinated approvals and release dates between stakeholders and the Design Manager

Daily monitoring and management of the intake of company-wide content requests; assessed the strategy of each piece of content and liaised with requestor to ensure creative briefs fulfilled the requirements for creation.

Assisted on content migration, proofing and tracking for new website launch

Capital Performance Group, Washington DC 4/2019-Present

Marketing Associate (Marketing/Office Operations)

Maintain all databases used for Marketing business development

Supervise, coordinate, and manage office operations

Proof and edit correspondence, presentations, and client proposals

Design, schedule and track all Constant Contact marketing campaigns

Schedule Recruitment on college campuses

Manage social media and web content management

Radio One, Inc., Silver Spring, MD (now Urban One) 12/2015-3/2017

Political & Government Sales Coordinator

I was accountable for placing over 10M in remnant radio advertising

Provided ad sales support to 4 outside sales reps and SVP of Political & Government Sales

Trafficked, entered, and managed all Insertion Orders for remnant advertising in Wide Orbit Traffic system and delivered full campaign recap with post-logs

Designed Power Point presentations for sales team and Political & Government advertisers

Maintained the FCC Public Inspection Files

The American Sociological Association, Washington, DC 3/2015-6/2015 (Contract Position)

Journal Coordinator

Managed 12 Editorial Offices by assisting with subscriptions, expenses and requisitions

Granted editorial permissions for 14 scholarly journals including voluntary page

Managed Publications department website. Maintained inventory for ASA bookstore

Created House ads for Journals. Interacted with SAGE Publishing daily

Pulled subscription lists for printer. Checked digital blue lines prior to printing

The Pivot Group, Washington, DC 7/2014-11/2014 (Contract - Election Cycle)

Studio Manager

Managed and assigned projects from conception through completion

Proofed jobs before released back to Client Services

Maintained and updated project status report and run weekly status meetings

Was responsible for routing and approval of over 1,850 direct mail pieces in 3-months

Choice Hotels International, Rockville, MD 6/2013-10/2013 (Contract position)

Traffic Manager, Creative Services

Responsible for managing the job-process for Creative Services consisting of print ads, banners, PowerPoint presentations, Email blasts, full marketing campaigns, Apps, posters, signs, catalogs, templates, business cards, and other corporate collateral

Managed the efficient flow of marketing communications and advertising projects from clients, Account or Project Managers to studio and production staff

Approved vendor invoices for Billing in accordance with policies and procedures

Consulting Projects: 2/2012-6/2013

Self-Employed

Provided consulting services to a Financial Consulting client including writing, editing and proofreading presentation materials for a fast-paced marketing department

Project manager for a Contractor for a large home repair job

Jewelry designer – creating, marketing, and distributing hand crafted jewelry

American Pharmacists Association (APhA), Washington, DC 6/2011-2/2012

Production Manager/Creative Services Manager

Trafficked all advertising for Pharmacy Today, Journal of the American Pharmacists Association, and Student Pharmacist publications

Responsible for production, layout, budget and circulation. Provided office management support for Periodicals and Creative Services departments

Provided ad sales support to 3 outside sales reps

Capital Performance Group (CPG), Washington, DC 9/2009-6/2011

Marketing Coordinator

Assisted in strategy, planning, and executed marketing campaigns.

Researched and scheduled speaking engagements for CPG's consulting staff

Maintained the company's media contacts list/database

American Association for Justice (AAJ), Washington, DC 5/2005-2/2009

Assistant Advertising Manager

Managed all print and digital advertising insertion orders for TRIAL Magazine and AAJ Website

Served as the liaison to outside sales reps, Sales manager, Exhibits and Marketing department

Knowledge of convention registration, freight requirements, program guides and exhibit sales

Managed BPA audit

American Diabetes Association (ADA), Alexandria, VA, Production Specialist 3/2004-5/2005

The Magazine Group (TMG), Washington DC, Traffic Manager 5/2003-9/2003

AARP, Washington, DC, Advertising Traffic Coordinator 7/1997-5/2003

EDUCATION

Marymount College of VA, Arlington Virginia (now Marymount University)

PROGRAM EXPERIENCE

Ad Juggler, Ad Mate, Adobe Acrobat, Canva, Clients & Profits, Concur, Confluence, Constant Contact, FileMaker Pro, Google platforms, HubSpot, Illustrator, In Motion, InDesign, Jira, Media Monitors, MS Office Suite, MS Project, Power Point, Savvy CMS, Skype, Smartsheet, Teams, USPS Postal regulations, Wide Orbit, Word Press, Wrike, Ziflow Proofing System, Zoom



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