Tisham Monique Davidson

**** ** ***** ******

Miami, Fl 33150

Primary: 305-***-****

Email: ad37of@r.postjobfree.com

Objective: To become a valuable member of a team and be an asset to a company that offers the opportunity to grow.

Education

2012 Everest University – Online Orlando, FL

AS Medical Insurance Billing and Coding

2010 University of Phoenix Miramar, FL

AA Healthcare Administration

Employment

10/2023 to 03/2024 Customer Service Representative IV

SC Data Center, Inc.

•Take orders or cancel for customers

•Take payments for orders or payment plan

•Tracking Packages

•Answer customer's questions about products from catalogs

•Working for eleven companies under SC Data Center, Inc

09/2022 to 6/2023 Associate Account Management (Remote)

Dominion Energy Ohio (Sutherland Global) Miami, FL

•Assist customers with the charges on their bill

•Enroll customers into payment plans

•Assist customers with starting and ending service

•Transfer customers to different departments

02/2022 to 11/2022 TA Sales Representative (Remote)

Carnival Cruise Line (Arise Portal) Fernandina Beach, FL

•Assist TA with cruise quotes

•Book or cancel cruises for TA

•Take credit card payments for deposit or full payments

•Provide TA with the different ship itinerary

10/2020 to 3/2021 Customer Service Representative (Remote)

Agero Roadside (Arise Portal) Daytona Beach, FL

•Assist customer with different Roadside Assistance

•Taking payment for Roadside Assistance

•Locating customers to send out the tow service

•Providing information to customers about their service and the ETA of the service

4/2020 to 8/2020 Customer Service Representative (Remote)

Aerotek (Proctor Financial) Daytona Beach, FL

•Take payment from clients for their mortgage

•Provide the clients with information on their account

•Provide clients with mailing and email addresses for specific departments

10/2019 to 3/2020 Vending/Concession Supervisor

Sodexo (Embry Riddle Aeronautical University) Daytona Beach, FL

•Inventory for four concession stands and twenty-five vending machines

•Place orders for the four concession stands and twenty-five vending machines

•Operate the cash register

•Make deposit at the end of the event

•Schedule employees for events

•Prepare the food to be sold

•Provide the customers with their items order

•Maintain a safe and sanitary work environment

01/2013 to 04/2015 Assistant Supervisor

Levy Restaurant Miami, FL

•Handling cash

•Providing refunds to the customer

•Preparing the cash log

•Preparing the cash pick up

•Collecting all the monies after the event from the cashier and turn in.

6/2012 to 12/2014 Concession Supervisor

CenterPlate Miami, FL

•Maintain concession inventory

•Schedule staff for concession stand

•Assist customers with complaints/concerns

•Provide refunds

Maintain a clean and sanitary work environment

01/2013 to 02/2013 Cashier

Adecco Cirque Du Soleil Miami, FL

•Charge the customer for the items they want to purchase

•Provide the customer with the proper change from purchase

•Keep the display full and in order

•Keep the area clean

•Assist other cashiers or other positions when needed

10-2007 to 2/2008 Concession Stand Lead

CenterPlate Newark, NJ

•Maintain concession inventory

•Schedule staff for concession stand

•Assist customers with complaints/concerns

•Provide refunds

•Maintain a clean and sanitary work environment

4/2002 to 1/2003 Cruise Consultant

Carnival Cruise Line Miami, FL

•Assist customers with cruise information

•Booking cruises and input clients information

•Process credit card payment

4/2001 to 4/2002 Test Center Administrator

Prometric Testing Center Coral Springs, FL

•Assist clients with taking variety exams

•Schedule appointments over the phone and in person

•Process credit card and check payments

•Prepare the daily activity reports

11/1999 to 5/2000 Customer Service Representative

American Express Miami, FL

•Help card members transfer points earned to airlines, hotels, or certificates

•Reinstate points lost due to late payment

•Enroll card members into the program

8/1998 to 4/1999 Customer Service Representative (Repair Department)

Bellsouth Miami Springs, FL

•Assist customers with problems they encounter

•Provide information on the different features

•Input reports for technicians

References upon request

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