BHAWNA SHUKLA

Cell: +1-770-***-****

Morris Plains, NJ

ad37od@r.postjobfree.com

Permanent Resident

Summary:

Bhawna Shukla, a Microsoft Azure (AZ 900) Certified professional, is deeply passionate about achieving testing excellence through Agile methodologies. She boasts a proven track record of consistently delivering high-quality projects within stipulated timelines and budgets. Bhawna has successfully led project teams of medium to large sizes and serves as a mentor to junior team members. Her skill set encompasses analytical thinking, problem-solving, and exceptional customer support abilities, coupled with an unwavering commitment to excellence and success in her role as a Test Lead, leveraging over 12 years of experience in both manual and automated testing.

Bhawna Shukla is not only a hands-on technologist but also possesses a profound understanding of how technology plays a vital role in driving business value.

Technical Skills:

Primary Skills / Functional Expertise

Agile Delivery, Test Data Management, Agile/Scrum, JIRA, AWS, Azure, Test Delivery Management, Supply Chain Management, JDA & WMS, ETL/BI, Test Strategy and Planning, Risk/Issue Management, Metrics analysis, Process improvement, Defect Management, Salesforce, Database Mgmt. Systems, SQL, CI/CD

Testing Tools

SAP, ERP, Tosca Automation, Selenium Web Driver, Java, Cucumber BDD, Gherkin, Maven, Jenkins, JMeter, Zephyr, Quality Center, HP ALM, UFT, Microsoft Test Manager, Adobe Experience Manager, TFS, Salesforce, SOUP UI, SOAP /Rest API, Postman, Rest Assured, Perfecto (Mobile iOS, Android), Oracle ERP, Rational clear quest

Industry Experience

Life Science, Healthcare, Retail Supply chain, Travel, Hospitality, Automobile, Distribution Logistics/ Freight Forward/ Airline Cargo

Educational Qualification:

Master of Business Administration

Professional Experience:

MedPro Systems- NJ Oct2022- Oct2023

Lead Quality Assurance

Responsibilities:

Managed all the testing activities within an organization by overseeing all aspects, from planning to execution.

Actively involved in Agile environment, attended sprint plan meetings, daily standup meetings.

Coordinated QA, SIT, and UAT sessions and executed UAT scenarios with end-users for final approval and user signoff.

Followed Agile/Scrum Methodologies for all the project activities.

Develop and maintain quality-related processes and artifacts.

Implement and maintain automated testing processes and tools where applicable, to increase efficiency and test coverage.

Analyzed testing results to locate, troubleshoot, and resolve technical issues in a timely manner to ensure product quality.

Effectively communicate with senior manager / director / executive levels about the program / project level risks / issues / escalations.

Participated in Functional, Black box, Regression, System testing, Data Validation, Sanity testing, Smoke testing, Web Services, end-to-end testing, and Production validation testing.

Managed and ensured testing delivery of Agile projects with high quality and on schedule.

Conducting peer reviews and providing technical leadership to Test Engineers.

Developing test plans & test procedures to meet testing needs and report quality and metrics.

Ensure that the test environment (hardware, software, configurations) is properly set up and maintained to mimic the production environment as closely as possible.

Identify and document defects, issues, and discrepancies in the product or service. Prioritize and report these defects to the development team for resolution. Maintain a defect tracking system.

Generate and communicate test reports to stakeholders, highlighting the status of testing activities, defects, and any potential risks to the project.

Collaborate closely with developers, product managers, project managers, and other stakeholders to ensure a clear understanding of project requirements and goals.

Identify and communicate potential project risks and issues related to quality, and work on mitigating these risks.

Collect and analyze customer feedback and user reports to improve product quality and user satisfaction.

Experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines.

Ensure that the QA team follows established testing standards and methodologies.

Environment: Agile, Azure, JIRA, Soap UI, Salesforce, Tosca Automation, Selenium, Oracle SQL Developer

Tata Consultancy Services (TCS) Americas – Client, Walgreens, NJ April 2020 – Oct2022

Lead Quality Assurance

Responsibilities:

Oversee the coordination of QA resources for project testing, both onsite and offshore

Managed and ensured testing delivery of Agile projects with high quality and on schedule. Collaborated with business users, project management, technical architects, and developers to properly set project and release scope, and timeline and to identify testing requirements. Conducted requirement-gathering sessions with stakeholders and translated ideas into business requirements and design documents.

Hands-on experience in software testing methodology from Unit testing through Acceptance testing to include Functional/Manual, System, and Integration, End to end-to-end testing, Regression, and Automation testing.

Work as part of a highly collaborative, cross-functional, agile product development team to ensure an appropriate level of automation that is maintainable, has good coverage and is suitable for cross-browser / platform testing.

Experience in both manual and automated test scripts, as appropriate with an excellent understanding of what tests can be automated.

Hands-on experience with credit card payments.

Improved existing manual testing streamlining test cases for automated execution.

Developed features, scenarios, step definitions for BDD (Behavior Driven Development) using Cucumber, Gherkin

Motivate, coach, and manage a team to provide new concepts, ideas, and solutions to achieve goals.

Work closely with product managers and other teams to develop a deep understanding of requirements.

Analyze Business Requirements and prepare understanding documents. Participate in design reviews and prepare Test plans, Test strategies, and Test Scenarios.

Apply testing methodologies, principles, and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. Cross-functional team coordination (vendors, IT, Business, and testing teams), test reviews, test runs, test closures, and defect management.

Experience in Retail Supply Chain Management with Hands-on JDA, AS400 WMS.

Experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines.

Expertise and experience in testing on ETL/JDA/AS 400 (Supply Chain Management).

Experience in JDA for Centralized Store Planning which covers Fulfilment, Order Optimization, and Dynamic Allocation.

Working knowledge of UNIX (navigating file systems and reading log files).

Written Test Cases for ETL to compare Source and Target database systems.

Experience in Batch Processing and executed Daily and Weekly Batches for stores via UNIX and trained the resources.

Responsible for working with multiple teams on Inventory, Logistics, SAP, etc. to make sure end-to-end functionality works and is successfully integrated.

Strong SQL skills and experience with databases like Oracle SQL Developer, and DB Visualizer.

Review the Test scenarios/Test cases with the client team and provide a sign-off.

Conduct defect triage meetings to prioritize the critical issues for the current sprint.

Assist business pre- and post-launch and act as the first line of triage for any bugs found.

Send Test status for all projects to project management and business team.

Environment: Agile, Jira, WMS, JDA, Azure, ETL, Oracle SQL Developer, ALM, AS400, UNIX, Putty, Selenium Web Driver, Java, Cucumber BDD, Gherkin

Tata Consultancy Services (TCS) Americas – Client, Avis Budget Group, NJ Mar2019 – Mar2020

Lead Quality Assurance

Responsibilities:

Experienced in creating, enhancing, and maintaining test scripts for various functional and regression testing using UFT/QTP and VBScript.

Estimated and planned efforts.

Actively involved in Agile environment, attended sprint plan meetings, and daily standup meetings.

Followed Agile/Scrum Methodologies for all the project activities.

Performed Smoke, Functional, Regression, System, end-to-end, and User Acceptance Testing (UAT)

Interacted with business analysts to gather the requirements for business and performance testing.

Responsibilities for planning test strategies and executing test cases in a mainframe environment.

Good knowledge of various delivery models and understanding of their benefits and applicability.

Involved in Web Services Testing using the SoapUI tool. Validated request and response XML.

Tested Web Services JSON/XML / SOAP and RESTful services using the SoapUI tool.

Performed backend testing for data validation using SQL Queries.

Created and managed UFT Test Scripts based on the Requirements and Scenarios.

Performed compatibility testing with various mobile handsets to ensure that functionality working as expected.

Involved in testing applications on different mobile platforms such as iOS and Android devices.

Run Compatibility Testing (cross Windows/ Mac and Android/ iOS platforms, cross browsers, cross mobile devices - phones, tablets, iPods, etc.)

Demos and met with Client for User Acceptance and provided QA Signoff on the testing.

Performed planning and execution, defect reporting, and fix verification using manual and automated techniques to have test plans in place and executed according to our release schedules.

Coordinated QA, SIT, and UAT sessions and executed UAT scenarios with end-users for final approval and user signoff.

Environment: Agile, Jira, Mainframe, HP ALM, SOAP UI, UFT, SQL

Wyndham Destinations, NJ Sep2016 – Sep2018

Lead Quality Assurance Analyst /BA

Responsibilities:

Manage all facets of the QA life cycle - Test Strategy, Test Plans, Test Scenarios, Test Cases/Scripts, and defect life-cycle management in Jira, across the Salesforce platform.

Review functional requirements and technical designs to create test plans and detailed test cases.

Build, lead, and deliver test plans, estimates, strategy, and hands-on testing in Salesforce and integrated systems/APIs.

Designed Test cases Using Selenium Web Driver.

Creating and testing Salesforce CRM Workflows.

Used Quality Center and JIRA to store all testing results, and metrics, created Test Cases, Defect Tracking, and reporting.

Experience in Message CatLog to ensure that messages or translations are showing correctly on the website.

Analyzed site metrics by using web analytic tools such as Omniture, and Google Analytics.

Followed the Agile Methodology.

Experience in Creating and updating the task in JIRA as part of Sprint activity.

Performed debugging websites written in HTML/CSS/JavaScript using Web Inspector.

auto in software testing process Test Planning, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, Test log, Test results.

Tested the functionality and usability of web applications in different testing environments throughout the software development lifecycle.

Performed end-to-end testing of the workflow which includes Smoke, Functional, Regression, and Production (Business Validation) Testing.

Involved in system integration and user acceptance testing (UAT) in later stages of SDLC.

Experience in testing on multiple systems like Mainframe and SQL, and Salesforce.

Analysis of data both on Mainframes (COBOL) and SQL server database.

Tested the mobile version of the application on Android and iOS phones to ensure that it functioned similarly to the desktop version.

Run Compatibility Testing (cross Windows/ Mac and Android/ iOS platforms, cross browsers, cross mobile devices - phones, tablets, iPads, etc).

Experienced with log file investigation and device configuration.

Tested the mobile version of the application on Android and iOS phones to ensure that it functioned similarly to the desktop version.

Test the Mobile app`s behavior under various interruptions: battery strength (full/medium/low), incoming calls, SMS, and video calls.

Environment: Agile, Quality Center, Jira, Selenium, Perfecto, SQL, Mainframe, Salesforce, Omniture, Google Analytics

Manheim, Atlanta, GA Jan2015 - Aug2016

Quality Assurance Analyst

Responsibilities:

Analyzed the System Requirements and developed detailed test plans, and test cases, and provided Documentation.

Used Quality Center in Test Planning, Test Execution, and Tracking Defects.

Performed Black Box testing and white box testing of the application.

Wrote Test cases using Element Locaters, WebDriver methods, Java programming features, and TestNG Annotations.

Wrote Java scripts using Selenium Web Driver.

Manually tested the Functionality, User Interfaces, and Security of the web application.

Worked closely with the Project team to meet the deadlines.

Participated in Test Planning, Test Case Review, and Production Deployment meetings.

Conducted Functional, System, and Regression Testing of the application during various phases of Development, enhanced existing and developed new Manual test scripts for the new change request.

Performed Smoke tests for Production Validation.

Developed and executed SQL queries for backend testing and validation.

Performed Validation Testing on the application navigation for various scenarios and reported the errors.

Tested Web services using SOAP UI.

Worked closely with the Business group and prepared UAT documentation for UAT.

Environment: Quality Center, SOAP UI, HTML, TFS, Selenium Web Driver, Oracle, UNIX

NSA Juice Plus, Memphis, TN Sept2011 – May 2013

Quality Assurance Analyst

Responsibilities

Followed the Agile Methodology

Participated in GUI, Functional, Black box, White box Integration, Regression, System testing, Sanity testing, Smoke testing, end-to-end testing, and Production validation testing.

Excellent working knowledge of functional Desktop & web applications.

Proficient in software development life cycle including test plan development, test creation, test execution, and bug tracking.

Excellent experience with TFS and Microsoft Test Manager.

Involved in Automation Environment setup using Eclipse, Java, and Selenium Web drivers’ jars.

Created Test cases using Element locators and Selenium Web driver methods.

Performed manual and automation testing using Microsoft Test Manager.

Tested request and response XML-based web services interfaces using SoapUI.

Performed debugging websites written in HTML/CSS/JavaScript.

Knowledge and Experience in Content Management systems (CMS).

Experience in CRM projects like Shopping carts, Payment processing, and Invoice generation.

Performed testing of Credit Card and Debit Card payments.

Performed Database testing and thorough knowledge of SQL.

Performed mobile application and app testing on IOS and Android devices.

Mobile Application-Functional testing, Interrupt testing, Compatibility testing.

Reviewed the requirement document and wrote detailed Test plans and Test Cases by referring to requirement documents, High-level design documents, and User interface specifications.

Documented the defect with enough details like reproducible steps, data used for testing, expected result, actual result, screenshot, and detailed description.

Environment: Agile, Windows, IE, Firefox, Safari, .NET, Java, PHP, SOAP UI, Microsoft Test Manager, TFS, Selenium Web Driver

AFL Pvt Ltd/FedEx, India Feb 2008 - Dec 2009

Software Test Engineer

Responsibilities:

Involved in reviewing the Functional Design Document with Functional team members in Oracle ERP

Involved in all standards ERP SDLC activities like Functional Testing, System Integration Testing, User Acceptance Testing

Experience in the testing process flow of Finance General Ledger (GL) in Oracle ERP along with the other modules like Supply Chain Management (SCM), Order Management (OM), and Account Receivables, General Ledger.

Strong Knowledge of Base Tables and Interface Tables in various modules like General Ledger (GL), AR, AP, SCM, OM

Analyzing test results, tracing issues, and tracking defects using Quality Center

Update the Test lead with daily status reports and issues/risks.

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