Professional Summary:

Dedicated Front Office Receptionist with over five years of experience in providing exceptional customer service in various industries. Proven track record of efficiently managing guest enquiries, handling complaints and ensuring a smooth check-in and check-out process. Proficient in administrative tasks including scheduling appointments, managing databases, and coordinating logistics. Possesses strong communication skills and a commitment to maintaining a professional demeanour at all times.

Work Experience:

Front Office Receptionist

P&O Cruises UK (Carnival UK), December 2019 - Present

Provide exemplary customer service, addressing guest complaints and requests promptly and effectively.

Efficiently check guests in and out, posting charges, and computing bills following cash handling procedures.

Handle guest mail, messages, and special requests, maintaining knowledge of promotions and programs.

Answer switchboard with proper telephone etiquette and monitor room availability.

Maintain cleanliness and presentation of lobby, back office, and desk area.

Ensure thorough knowledge of emergency and security procedures, offering wake-up calls, and handling safe deposits.

Balance credit cards, cash, and change fund throughout each shift and report any complaints or problems to management.

Communicate relevant information to incoming staff and management and keep maintenance informed of needs.

Assist in marketing efforts by completing nightly Company Tracking and adhere to safety standards.

Admin Assistant

Mumbai, May 2019 - December 2019

Recorded customer details and scheduled appointments for the Director.

Managed company bills and facilitated meetings and travel arrangements for the director.

Handled Outlook for email communication.

Flight Supervisor

Mumbai, June 2017 - March 2019

Oversaw food department security for international flights and ensured compliance with flight standards.

Front Office Reception/Admin

Mumbai, January 2014 - June 2017

Managed team administrative tasks, including onboarding, payroll and documentation using MS Excel and Word.

Front Office Reception

Mumbai, January 2012 - December 2013

Handled reception duties including calls, couriers, and maintaining records using Microsoft Office Suite.

Education:

BSc, The Global Open University Nagaland, May 2015

Diploma & IATA, IITC Mumbai, October 2016

HSC, Swamivivekanand College Mumbai, March 2011

SSC, JB Khot School Mumbai, March 2009

Languages Known:

English (Fluent)

Hindi (Fluent)

Spanish (Basic)

Interests:

Learning and improving my proficiency of the Spanish language.

Going on long walks and spending quality time with friends.

Internet surfing, keeping up to date with current news and discussions.

Skills:

Accuracy and reliability

Professional customer service

Administrative skills

Proficient in MS Office programs

Adaptability and quick learning

Strong cash handling

Excellent organisational skills

Ability to work flexible hours, including nights and weekends

Handling guest queries and complaints

Tour escort experience

Keyur Marfatia

Email: keyurmarfatia5@gmail,com

Phone: +91-961*******

Address: 16A002B Eskay Apartment, Mumbai, India – 400092

Linkedin: https://in.linkedin.com/in/keyur-marfatia-9aa9299b

References available upon request.

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