DEBRA SMITH

Phone: 505-***-****

Email: ad37nx@r.postjobfree.com

Objective

Seeking a position as an administrative assistant, receptionist, or secretary, where I may utilize my 20+ years of experience in clerical duties to meet company expectations.. Ability Summary

Experienced in performing routine clerical and administrative functions, including drafting correspondences, scheduling appointments, organizing and maintaining files, answering all customer inquiries, providing conflict resolution and establishing organization and detailed oriented processes and procedures.

Employment History

06/2018 - 11/2023 Construction Loan Processor

Washington Federal Bank, Albuquerque, NM

Investigated applicants' backgrounds involving review of credit and employment history. Verify references to corroborate the applicants character, ensuring their validity to adhere to loan requirements; prepared loan request papers; and forward findings, reports, and documents to the underwriting department. Reviewed loan papers to ensure completeness, and completed transactions between loan establishment, borrowers, and sellers upon approval of loan. Order titles, appraisals and verifications dependent on approval status. Evaluate and review submittals every 30 days to ensure deadlines are current and up-to-date. Plan and coordinate training for incoming staff members pertinent to their job duties and responsibilities. 11/2012 - 05/2018 Loan Set Up

Frost Mortgage, Albuquerque, NM

Facilitated VA and FHA loans for qualifying customers. Ordered all verification, appraisals and title orders. Assist the loan processors and loan officers to obtain verification of employment and verification of deposits regarding bank statements in order to meet the Underwriters deadline expectations. Uploaded all documents, conditions, appraisals, verifications etc. to expedite the process. Operate fax machines, copiers and telephones. Document and maintain records utilizing the Encompass Loan System database. Provide training to new employees as needed. 11/2011 - 11/2012 Customer Service

Lockhead Martin, Albuquerque, NM

Responsible for answering all incoming phone calls. Assist clients with all inquiries concerning the FHA loan process. Manage all emails containing customer questions, providing answers concerning CAIVRS alerts pertinent to current liens. Maintain a limit of five minutes per phone call.

01/2011 - 05/2011 Administrative Assistant

JB Henderson Construction, Albuquerque, NM

Assist the Human Resource Manager and receptionist with filing and maintaining records. Support the accounting department by coordinating with staff members the usage of proper bill coding to ensure finances are being dispersed from the appropriate departments. Manage overall office supplies by reviewing and documenting current inventory and purchasing new supplies as needed. Approve and purchase employee pagers and phones, in addition to service set-up. Facilitate outgoing mail through Federal Express, UPS and all other mailing distribution industries. Reconcile billings for phone, pager and office machine services on a monthly basis in preparation to be submitted to management. Education History

Mount Desert Island High School Bar Harbor, ME

Studied General High School Curriculum

High School Diploma