Server. Multitasking, attention to detail, teamwork, problem solving

Angela Hernandez

Orlando, FL ****************@*****.*** 407-***-****

Work skills

●Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management.

●Gained experience managing time and effectively multi tasking while waiting tables

●Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery and addressing customer needs promptly.

●Refined ability to handle disgruntled customers and worked to increase customer satisfaction.

●Gained time management skills through working in a fast paced environment.

●Provided reliable and top notch customer service while developing a strong work ethic.

●Collaborated with kitchen staff and management to ensure order accuracy and resolve any issues, maintaining a seamless flow of service.

●Consistently hit alcohol upsell goal of minimum 20 guests per day,

●Managed cash and credit card transactions accurately, reconciling payments at the end of each shift.

●Provided exceptional customer service that resulted in being awarded employee of the month multiple times.

●Work experience

Chik Fil A

Crew Member

8/24/2018 - 1/12/2020

T-Rex

Hostess

2/5/2019 - 3/13/2020

Longhorn

Server

8/20/2020 - Currently

Education

Homeschooled in K-12 online schooling - High school equivalency degree

About me

I’m an avid reader, love painting and love people! I’m a quick learner as well as self improver. I enjoy working as a team but can excel on my own if needed/wanted. Overall I'm an open book, creating a conversation with each guest to make them individually feel important and cared for is my specialty as a server.

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