Tonya Turner

**** ******** ** #***

Reno, NV ****9

775-***-****

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Career Summary

I am an outgoing, positive, people person with an eagerness to work. I am a quick learner and can follow directions. I have a passion to make a difference and am persistent enough to follow it through. Skills

Prepare Presentations Multi-line telephone

Tracking, manipulating and presenting data Typing 65 WPM with minimal errors

Proofreading, grammar, punctuation 10-key by touch

Windows, Microsoft Office Time Management

Travel Coordination Customer Service in person and on phone

Speaking in front of large groups Writing

Proofreading General Administrative Duties

Office Machines Coordination of multiple calendars Experience

Boomtown Casino

Keno Writer/Runner

May 2023 – Current

Retrieve, verify and record wagers in an accurate manner.

Retrieve Keno bets and deliver prize money to guests in casino

Demonstrate good math skills; maintain and balance cash register.

Familiar with Keno rules and regulations; answer questions about game and betting.

Maintain Gaming Card.

State of Iowa, Des Moines, IA

PRC and Kinship Coordinator, Department of Human Services September 2013 – July 2017

Tracked Des Moines Service Area DHS contact statuses, budgets, and General Accounting Expenditures (GAX) for payment. Maintained required levels of contract training.

Supported relative placements in the first 30 days of a case opening by coordinating medical coverage, caretaker cash benefits, day care assistance, kinship funds and any other support relatives may need.

Assisted on complex database projects by providing higher level knowledge of data manipulation.

Notarized for staff.

Served as back up to child abuse assessment intake assignment coordinator.

Supported preparation of travel payments for reimbursement for all Des Moines Service Area social work employees. Page 2

Polk County Health Services, Des Moines, IA

Administrative Assistant, Polk County Decategorization contracted at Department of Human Services June 2011 – September 2013

Provided general administrative support including (but not limited to): meeting organization, ordering food, reporting minute s, reserving rooms, and monitoring and ordering office supplies.

Provided contract monitoring support by preparing and tracking budgets, reviewing GAX for proper coding from numerous funding sources and submitting for payment. Responsible for maintaining back-up documentation as required by State regulations.

Assisted the Parent Partner Program in various capacities. Processed payments for approximately 30 Parent Partners in the De s Moines Service Area on a bi-monthly basis, including verification of all pay sheets. Tracked Parent Partner activities. Fielded questions.

FEMA, Department of Homeland Security, West Des Moines, IA Public Assistant Admin/Data Entry (Temporary Position) October 2010 – January 2011

Checked in new public assistance employees.

Updated public assistance staff accountability and e-mail daily report.

Updated call-down list and daily e-mail distribution.

Reviewed time sheets for accuracy of all staff on a bi-weekly basis.

Assisted staff with training registrations.

Provided data entry and quality control check of project worksheets. Bianchi Boys Pizza and Pasta, Altoona, IA

Waitress/Prep

July 2008 – October 2010

Provided a warm welcome to both in person and telephone customers in a timely manner.

Calculated carry-out and delivery tickets quickly and accurately to give customers order totals.

Accountable for cash register drawer throughout the shift and must balance at the end of the evening.

Performed prep work prior to restaurant opening each day. Wellmark Blue Cross and Blue Shield, Des Moines, IA Operations Specialist, Corporate and Marketing Communications May 2000 – December 2004

Co-managed, tracked and monitored various departmental cost center budgets, expenses and invoices; monitored budget spreadsheets and tracked on a monthly basis.

Coordinated databases for various communications programs and mailings.

Organized corporate events and sponsorships; managed and fielded requests for corporate donations of company merchandise or educational materials from customers and general public.

Served as coordinator of Wellmark’s charitable contributions program, including United Way campaign, Heart Walk, etc.

Performed all duties as they pertain to the cooperative advertising program with brokers and agents.

Acted as departmental traffic manager tracking all marketing collateral projects.

Coordinated all software and hardware requests.

Wellmark Blue Cross and Blue Shield, Des Moines, IA Administrative Assistant to Vice President, Corporate Relations November 1996 – May 2000

Answered and properly referred media calls and routine telephone inquiries.

Maintained budget/expense records and prepared related documents.

Coordinated general office procedures. Coordinated meetings.

Coordinated travel arrangements for Corporate Relations and Marketing Communications departments. Page 3

Education

American Institute of Business, Des Moines, IA

September 1994 - August 1996

Executive Secretarial – Word Processing

Associate of Business Degree

GPA: 3.51

Dean’s List 6 quarters

Honor Roll 2 quarters

Volunteer

Prairie City Celebration Committee

March 2007 – October 2010

Co-Chair

Lead the committee that organizes city-wide events, such as annual town celebration, city-wide garage sales, can drives and various other community-wide events.

Worked within an assigned budget

Coordinated city activities with various entities, such as volunteers, local businesses and third-party vendors

Sought donations to fund all committee activities.

Coordinated and attended all committee planning meetings.

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