*** * ******* ***.

Manteca, CA *****

510-***-****

ad37n3@r.postjobfree.com

Karina Puentes

SKILLS

● Bilingual- English and spanish (speak, read, write)

● Money Management

● Team Leadership

● Customer Relationship Management

EXPERIENCE

Manager Assistant–Campos Restaurant Valley Springs CA February 2023 - PRESENT

● Customer Service: Seated guests,informing them of daily specials aiding in a 17% rise in profit during 2023

● Manager Assistant: Collaborated with teammates creating systems to rebalance staffing needs, reducing staff stress and turn over by 1 %. Chip Runner 580 Casino Livermore, CA April 2019 - 2021

● Providing guests with chip service from cage and dealers with fills

● Checked patron identification or guess card.

● Directed customers to restrooms, restaurants, gaming floors, and other common areas.

Casino Officer & Surveillance– Parkwest Casino 580 Livermore, CA January 2016 –2019

● Lock doors of entrances and exits to secure buildings.

● Answer alarms and investigate disturbances.

● Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

● Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

● Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors.

● Monitor cameras on genetec Omnicast Live Viewer

● Card Control for all tables

● Chip count for all open tables, logged in results in our count sheet Pro Sales Clerk – Livermore Home Depot Livermore, CA March 2012 – December 2015

● Answer customers' questions about merchandise and advise customers on merchandise selection.

● Stamp, attach, or change price tags on merchandise, referring to the price list.

● Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

● Compare merchandise invoices to items actually received to ensure that shipments are correct.

● Itemize and total customer merchandise selection at the checkout counter, using the cash register, and accept cash or charge card for purchases. Assistant Floor Lady – Bay 101 Casino San Jose CA, August 2004- October 2012

● Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.

● Exchange money, credit, and casino chips, and make change for customers.

● Maintain cage security according to rules.

● Count money and audit money drawers.

● Reconcile daily summaries of transactions to balance books.

● Provide excellent Customer Service & Assistance

Retail Cashier, Curacao Store Los Angeles CA, September 1998- December 2003

● Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

● Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

● Inventory stock and reorder when inventory drops to a specified level. EDUCATION

● Preparatoria Estatal #99 Tijuana, Baja mexico JUNE 1997