Valerie Zweigle

Rogue River, OR *****

ad37mx@r.postjobfree.com

+1-541-***-****

Authorized to work in the US for any employer

Work Experience

Manager

The Palm Hotel - Jamestown, CA

October 2019 to July 2020

I handled all reservations, phone calls, and walk ins. Prepared breakfast for the guests. Did night audit. Cleaned rooms. Did laundry

• Managed day-to-day operations

• Cleaned office

• Planned menu for breakfast

Night Manager

The Royal Carriage Inn - Jamestown, CA

February 2014 to May 2015

I was the Night Manager and assisted guests for check in and check outs. Performed the night audit. Lived onsite

Telephone Operator/Receptionist

Motherlode Answering Service - Sonora, CA

February 2010 to April 2012

I was responsible for answering all inquiries and accurately taking messages. Followed protocol for each client professionally for delivery procedures. Did dispatching for tow companies. Set appointments, made reservations, scheduled pick-ups for Taxi services. Worked in a fast pace environment and maintained composure while performing numerous tasks simultaneously with ease. Worked a flexible schedule that included mostly nights and week-ends.

Education

High school or equivalent in General Studies

Del Mar High School - San Jose, CA

September 1972 to June 1976

Skills

• Customer service (10+ years)

• Sales (10+ years)

• Retail Sales (9 years)

• Management (10+ years)

• Assistant Manager Experience

• Microsoft Word (5 years)

• Night Audit (9 years)

• Guest Services (10+ years)

• Front Desk (10+ years)

• Auditing

• Cash Handling (10+ years)

• Office Management (10+ years)

• Laundry (10+ years)

• Facilities management

• Hospitality (10+ years)

• Commercial Cleaning

• Supervising Experience (10+ years)

• English (10+ years)

• Accounting

• Menu Planning

• Payroll (10+ years)

• Hotel experience (10+ years)

• Microsoft Office

• Google Docs

• Multi-line phone systems (10+ years)

• Typing (10+ years)

• Hospitality

• Guest services

• Customer service

• Guest relations

Certifications and Licenses

Driver's License

Assessments

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

February 2022

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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