Customer Service Night Audit
Resume:
Valerie Zweigle
Rogue River, OR *****
*******************@***********.***
Authorized to work in the US for any employer
Work Experience
Manager
The Palm Hotel - Jamestown, CA
October 2019 to July 2020
I handled all reservations, phone calls, and walk ins. Prepared breakfast for the guests. Did night audit. Cleaned rooms. Did laundry
• Managed day-to-day operations
• Cleaned office
• Planned menu for breakfast
Night Manager
The Royal Carriage Inn - Jamestown, CA
February 2014 to May 2015
I was the Night Manager and assisted guests for check in and check outs. Performed the night audit. Lived onsite
Telephone Operator/Receptionist
Motherlode Answering Service - Sonora, CA
February 2010 to April 2012
I was responsible for answering all inquiries and accurately taking messages. Followed protocol for each client professionally for delivery procedures. Did dispatching for tow companies. Set appointments, made reservations, scheduled pick-ups for Taxi services. Worked in a fast pace environment and maintained composure while performing numerous tasks simultaneously with ease. Worked a flexible schedule that included mostly nights and week-ends.
Education
High school or equivalent in General Studies
Del Mar High School - San Jose, CA
September 1972 to June 1976
Skills
• Customer service (10+ years)
• Sales (10+ years)
• Retail Sales (9 years)
• Management (10+ years)
• Assistant Manager Experience
• Microsoft Word (5 years)
• Night Audit (9 years)
• Guest Services (10+ years)
• Front Desk (10+ years)
• Auditing
• Cash Handling (10+ years)
• Office Management (10+ years)
• Laundry (10+ years)
• Facilities management
• Hospitality (10+ years)
• Commercial Cleaning
• Supervising Experience (10+ years)
• English (10+ years)
• Accounting
• Menu Planning
• Payroll (10+ years)
• Hotel experience (10+ years)
• Microsoft Office
• Google Docs
• Multi-line phone systems (10+ years)
• Typing (10+ years)
• Hospitality
• Guest services
• Customer service
• Guest relations
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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