Customer Service Human Resources

A n d r e a F r u e h a u f

Tampa, FL // (***) 593 - 0837 // ************@*****.***

P R O FI L E

Results-driven professional with over 10 years of experience in origination, underwriting, and portfolio management.

Proven track record of exceeding sales targets, building and maintaining client relationships, and ensuring compliance with industry regulations.

Committed to delivering exceptional customer service and maintaining strong client relationships through integrity and transparency. Seeking to leverage expertise and achievements in a dynamic role to drive business growth and contribute to organizational success.

EX P ER I EN C E

MCLEAN MORTGAGE CORPORATION

Servicing Specialist // Fairfax, VA // 2021-2023 Serviced and managed residential mortgage loans, from application to closing. Provided exceptional customer experiences.

HIGHLIGHTS

Loan review and collaboration. Played an integral role in the loan review process, collaborating with servicers, sub-servicers, and investors.

Customer experience. Provided requested loan and payment information to customers as well as loan advice and counseling. Monitored and maintained email and phone correspondence with customers.

Documentation. Generated, collated, and managed all

loan servicing documentation, along with managing document repositories.

INDEPENDENT AIR CONDITIONING, INC.

Scheduling Coordinator // Tampa, FL // 2019-2021 Managed all scheduling calendars, invoicing, and documentation for field service technicians.

HIGHLIGHTS

Materials management. Reviewed equipment acquisition requests ensuring budgets were maintained. Managed order requisitions from vendors and delivery to the appropriate job site.

Permits and compliance. Maintained permit documentation to ensure latest requirements and codes were met. Generated city and county permit applications as well as scheduling inspections upon work completion.

Human resources. Managed and maintained employee schedules. Generated payroll schedules and processed weekly payroll distribution.

LOWE’S COMPANIES, INC.

Customer Service Associate // Brandon, FL // 2015-2019. Diligently supported customer service operations by staffing the service desk, addressing customer inquiries, handling returns, issuing refunds, conducting data entry tasks, and managed basic filing and records. Consistently delivered excellent customer service, ensuring a positive experiences for all patrons.

INTEGRATED SPORTS MEDICINE & PHYSICAL THERAPY

Facility Coordinator // Fairfax, VA // 2012-2014 Managed administrative tasks, scheduling appointments, patient records and facilitated effective communication between healthcare providers and patients to ensure the smooth and efficient operation of the facility.

HIGHLIGHTS

Patient management. Managed new and existing patient accounts. Processed patient statements and communicated payment details and options. Ensured a consistent, positive patient experience before, during, and after their visit.

Claims and documentation. Reviewed insurance claims prior to submission. Managed the posting and

reconciliation of insurance payments. Resolved issues such as incorrect payments or rejections.

Compliance. Maintained current knowledgebase of CPT codes and HIPAA regulations. Ensured office personnel were aware of any changes or updates.

Human resources. Managed day to day scheduling of staff and providers.

MCLEAN MORTGAGE CORPORATION

Senior Mortgage Banker // McLean, VA // 2004-2012 Provided strategic financial guidance, lead in originating and structuring mortgage deals, and fostered client relationships while ensuring compliance with regulatory standards.

Financial advising. Provided strategic financial guidance to clients, tailored mortgage solutions to meet client needs and goals.

Regulatory compliance. Ensured adherence to regulatory standards, implemented and enforced policies and procedures to maintain compliance in all transactions.

Relationship management. Cultivated and sustained strong relationships with clients, real estate professionals, and stakeholders which contributed to a steady flow of referrals and repeat business.

E DU CAT IO N

ASSOCIATE OF ARTS

Hillsborough Community College // Tampa, FL // 2017-2019

S K I LLS +

I N T ER ES T S

Encompass // EStatus Connect // Adobe Suite // Office 365 // Compliance Management // Customer Experience // Adaptability // Travel // Current Events // Reading

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