Andrea C. Gordon

***** **** *** *****

Maple Grove, MN 55311

612-***-****

ad37mj@r.postjobfree.com

EXPERIENCE

PSE Mail Clerk, United States Postal Services

**** ********* *** ******** ****, MN

Sept. 2021 - Present

20.69 Monday- Saturday

● Mail Processing

Sorting and scanning mail to be delivered by Mail carrier. Separating mail and scanning barcodes

● Setting up mail carriers stations to deliver

Helping keep post offices and stations clean and clear from unwanted,HAZMAT, disposable mail.

Scheduler, MNGI Digestive Health

3001 Broadway Street NE Minneapolis, MN

Oct. 2019 - July 2020

17.85 Monday- Friday

● Scheduling patients for appointments

Taking incoming and outbound calls scheduling for Office visits - consultations and Procedures - Colonoscopy, Endoscopy, Hepatology, etc.

● Handling confidential medical records

● Keep our doctors schedules filled

Call Center, Allina Health Account Receivables

6160 Summit Ave. North Minneapolis, Mn

Certified Collections Agent

Oct. 2018 - June 2019

16.85hr Monday- Friday

● Servicing Allina Health Billing

Handling confidential financial information

● Handling 200+ accounts/ clients

● Outbound/inbound calls, mailing, taking payments, and negotiating arrangements.

US Bank

200 S 6th St, Minneapolis, MN 55402

Small Business/Consumer Collections Agent, November 2017- Oct 2018

$16.50hr Monday-Friday

● Servicing Us Bank/ Elan cardmember services Small business and Consumer credit cards.

Handling confidential financial information when getting customers verified.

● Making 150-200 inbound and outbound calls to customers that are past due on making payments toward their credit card accounts.

● Started in Early stage collections handling customers who are 1-59 days past due on their account, I’ve graduated to Mid-stage collections reaching out to customers who are 60-119 days past due.

● Negotiating with customers

Providing them programs we can set up for them to give them a peace of mind in paying their accounts down- Restart (reage), Hardships, and Settlements.

● Sympathizing with customers on deceased accounts.

● Waiving fees, setting up string payments so customers can get caught up quicker.

● Educating customers

The status of their account and what they’ll need to do to bring account current in a timely matter.

Phone Bank, Wells Fargo

1801 Parkview Dr Shoreview, MN 55126

Business Phone Banker, January 2016- July 2017

$14.60hr Monday- Saturday

● Servicing business direct/ debit/credit card accounts Making customer payments by phone on business checking/savings/ loan accounts, also troubleshooting account.

● Fulfilling customers needs

Such as answering general questions about their accounts.

● De-escalating Calls

Angry customer calls with a problem(s); Fees on accounts, Hold of funds, or Trouble with online banking. I walk customers through the process of what’s going on with their accounts, and pursue to resolve the problem by giving some fee’s back, explaining the holds and legal regulations, or getting them to an online educated specialist.

● Handling Financial confidential information

Social Security Numbers, identity, bank info.

Skyway Cafe, Sodexo

800 E 28th St, Minneapolis, MN 55407

Barista, August 2015- March 2016

$10.50hr Varies through the week

● Cashier

Handle cash register as point of sale.

● Greeting customers

Creating personal relationship with customers.

● Prepare Coffee/ Food

Warming soup and preparing coffee.

Target Store

900 Nicollet Mall Minneapolis, MN

Cashier November 2013- January 2015

$10.00hr Varies schedule

● Trainer for new cashiers

Training new employees the ropes of a cash register and point of sale.

● Customer service

Assisting customers with their needs and general questions.

● Cross worked different departments

Cross work in different departments in target store; retail, pizza hut, store manager assist., cosmetics, stocking produce.

Dairy Queen

716 Washington SE Minneapolis, MN

Cashier August 2013 - December 2013

$7.50 Varies Schedule

● Prepared food

Prepared sandwiches, chicken tenders, and ice cream.

● Cleaning

Mopping, cleaning windows and tables, ice cream machines.

● Sale new products

New Ice cream would drop and we were able to give out coupons and tasters. SKILLS

● Excellent communication skills with client/customers and peers

● Have ability to learn new procedures quickly and efficiently

● Computer skills: MacBook/Apple/ Dell computers/ PC/ Two monitors

● Inbound and Outbound call experience

● Certified In My Customer Service by AchieveGlobal

● Collections call experience

● Medical records data entry

ACTIVITIES

● FAIR School VolleyBall Coach Assistant- Seasonal EDUCATION

FAIR School Downtown,

Minneapolis, MN

Graduated - June 9, 2015

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