Call Center Representative

Mark Palmer

**** ******* **** **** ** #**

Davenport, Fl 33896

863-***-**** - ***********@*****.***

Career Objective

A committed and motivated person who aspires to hold a Call Center Service position with a vibrant Company. Highly articulate and has a clear, friendly voice. More than able to offer concise and polite assistance in a phone conversation. Currently, seeking an exciting opportunity in a customer-focused environment, where I will be able to deliver high-quality service and support the employer’s vision.

Experience

04/2021 to 12/2023

Call Center Representative

Search Solutions Staffing/Temp to hire/The Orvis Company Inc. - Manchester, Vermont

- Able to research and manage complicated calls to provide comprehensive service to customers and assist upper management.

-Expertly handled complex orders, suggested sales increases and dealt with payment clarification with empathy and a professional demeanor.

-Handled up to 50 calls a day in peak periods.

12/2020 to 03/2021

Call Center Representative

Kavaliro Staffing/ Temp/ Toho Water. - Kissimmee, Florida

-Used analytical and deductive skills to inform customers concerning existing or developing problems on their properties.

-Expertly dealt with 3-way calls involving interpreters with an emphasis on call flow.

-Handled challenging calls with an understanding tone and problem-solving expertise.

04/2018 to 08/2020

Call Center Representative

Bed Bath and Beyond - Ocoee, Florida

-Followed conversational script while maintaining high customer satisfaction.

-Consistently described as” professional and efficient” in customer feedback.

-Showed to be completely comfortable working with others in a team environment.

-Promoted within the first year of employment.

Education

Florida State University, Tallahassee, Florida - B.A. Marketing

Contact this candidate