Denise Marie VanDermark

*** ******** ***** ******** *****, SC 29576

540-***-**** denisemarie1788.gmail.com

CUSTOMER SERVICE SPECIALIST PROFESSIONAL PROFILE

Available today for remote opportunities. Previous years of customer service within a call center environment. Flexible for all shifts, weekends, and holidays. Home office equipment ready with high-speed internet. No previous vacation plans nor appointments. Agreeable to 100% attendance during training and nesting. Compliant with KPI performance. USA Citizen with birth certificate and social security number and driver's license.

Recent remote roles experience. Temporary training and short-term contracts. Accepting W2 and 1099 Independent Contractor positions.

Freelance and Affiliate Marketing opportunities are also of great interest. I manage a large social media group for worldwide entertainment and business connections.

WORK EXPERIENCE

The Solar Bears Agency 2023 – Present

Social Media Networking and Recruiting - Sales team assistant. Independent Contractor with flexible scheduling for solar renewable energy company during my personal time.

Community Involvement 2019 – Present

Assisting with elderly care and Veterans in my local community Health and personal care assistance. Partakes with community event planning.

The Bowen Group 2019 – 2021

US Veterans Affairs & TriWest Mission Act Contract

Patient Service Representative – Inbound call center providing research for Veterans questions and concerns. Assisted with scheduling their local healthcare appointments.

TriWest is the DOD’s managed care support contractor for the next generation TRICARE West Region. The DOD relies on managed care support contractors to develop and administer regional networks of high-performing, licensed, and contracted health care providers to care for military families.

EDUCATION – North Stafford High School Stafford Virginia (Diploma) I have my high school transcript per request. I began my customer service employment during my teenage years.

Recently certified Medicare Advocate. I am currently taking additional certification courses to advance my skillset.

SKILLS - Customer Service. Business Communications. Computer programs and applications – Microsoft. Google. CRM. Salesforce. Telephone and Dialer systems. Previous Retail and Healthcare experience over 10+ years.

REFERENCES

The Solar Bears Agency - Scott Dozier/CEO 707-***-**** - 2665 Santa Rosa Ave #173, CA 95407

The Bowen Group HQ – Human Resources 540-***-**** - 14200 Park Meadow Drive Suite 250N Chantilly VA 20151