Anna Stadler

610-***-**** ad37m9@r.postjobfree.com Chesapeake City, MD 21915

Professional Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Accomplished in the hospitality sector with 20 years of experience in restaurant services.

Professional Experience

Schaefer's Canal House, Chesapeake City, MD April 2013 – March 2023

Bartender Trainer/ Lead

Performed opening and closing duties including restocking supplies.

Developed and conducted comprehensive training plans for new staff, emphasizing customer service, product knowledge, and responsible alcohol service.

Greeted customers and provided excellent customer service.

Developed working relationships with fellow employees through effective communication.

Operated cash register and Point of Sale (POS) system for transactions.

Resolved customer complaints in a professional manner.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Trained new bartenders on drink preparation and upselling techniques.

Managed bar area, cocktail design and menu buildout.

Handled inventory, regulation compliance, and customer relationships.

Balanced daily registers and generated sales reports for management.

Effectively multitasked within fast-paced environment.

Kildares Pubs, Newark, DE February 2006 – April 2013

Manager Key Holder/Corporate Trainer

Managed key holder responsibilities such as opening and closing the store, setting alarms.

Provided customer service including cashiering, merchandising, and restocking shelves.

Organized backroom storage areas to maximize efficiency of space utilization.

Verified accuracy of register tills at beginning and end of shift.

Supervised bank deposits and security procedures to support store opening and closing.

Trained and supervised staff to develop and maintain store revenue, team customer service skills and product knowledge.

Reconciled daily sales receipts against cash drawer for accuracy.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Traveled to various locations to expand the brand

Education

Delaware County Community College

2004-2006

Professional Skills

Payment Processing, Engaging Personality, Menu Memorization, Safe Serving Knowledge, Beverage Preparation, Outstanding Customer Service, Health Codes Compliance, Marketing and Sales Experience, Suggestive Selling, Customer Service, Food Service, Organizational Ability, Bar Service Preparation, Complex Problem-Solving, Order Management, Team Training and Development, Point of Sale, Systems Inventory, Development Staff Management, New Hire Training, Ordering Procedures, Performance Improvement, Anticipating Guest Needs

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