Medical Center Public Safety

Steven H. Jeffery

**** ******** ******* ****: 716-***-****

Hamburg, New York 14075 Email: **********@*******.***

Management Summary

Strong leader and facilitator with the ability to coordinate multiple tasks, manage a large staff, develop cohesive teams, and train employees to work toward corporate objectives. Skilled in all aspects of management to include operations, personnel administration, strategic planning, forecasting / budgeting, customer communication, scheduling, safety, and training. I have a philosophy for being “firm but fair” in all areas.

Professional Experience

Erie County Medical Center, Buffalo, New York 10/12 – Present

Hospital Public Safety Officer

Provide a safe and secure, learning, living and working environment to all persons interacting within the hospital and / or clinics of the Erie County Medical Center. Exercise a community oriented philosophy, working in harmony with other local law enforcement agencies to provide the highest level of service through integrity, dedication and professional policing in order to promote and maintain a safe and secure environment to enhance the quality of life in our community. This is accomplished through progressive strategies and initiatives in conjunction with traditional law enforcement policing practices exercised with the highest level of courtesy and respect for others.

Medaille College, Buffalo, New York 02/06 – 10/12

Public Safety Supervisor

Provide a safe and secure environment for staff, students, and visitors on campus. Enforce policies and procedures, patrol facilities, control access, and monitor / respond to all alarms as necessary. Secure buildings, arming and disarming alarms and monitoring video cameras. Mentor Officers to ensure smooth operation of the faculty and exercise corrective actions when appropriate.

Securitas Security Services USA, Inc., Kenmore, New York 03/02 – 03/06

Security Account Manager (05/02 – 03/06)

Operations Manager (04/02 – 05/02)

Scheduler (03/02 – 04/02)

Directed the efforts of eight supervisors and a staff of 157+ security officers that served in M&T Bank facilities throughout a five-state region. Accountable for 4,800 security hours per week. Responsibilities encompassed all aspects of training, human resource functions, budget / contract administration, client invoicing, vendor relations, and complex scheduling. Built an exceptional team through recruiting, interviewing, and mentoring in the Buffalo location. Served as liaison between all parties. Maintained an on-call status 24 hours per day, seven days per week. Generated and analyzed numerous comprehensive reports in MS Word / Excel, including weekly activity, expenses, staffing, overtime, and incident reports.

Created, organized, and delivered a monthly performance training program throughout M&T Bank footprint. Secured a variety of experts to present informative seminars.

Provided Train the Trainer presentations to eight supervisors, devising outlines that enabled professional development of security officers. Utilized MS PowerPoint to design high-impact, interactive programs.

Ensured complete accuracy when coordinating and maintaining fingerprint records of 13,000 employees in MS Access.

Developed and reported on an annual budget of $4.5+ million; reviewing and revising eight drafts per month, ensuring strict compliance.

Streamlined budgeting process, transitioning from manual calculations to MS Excel.

Launched and headed multiple investigations that apprehended perpetrators and successfully prosecuted individuals.

Significantly improved report completion by conducting writing classes and computerizing input; reducing review time from 2 hours to 45 minutes on daily reports (12,000+ per year).

Instituted forecasting system, resulting in improved scheduling during peak hours.

Volunteered to serve as First Aid / CPR certified trainer for the Buffalo region, as well as organized programs for all supervisors and staff.

Completed requirements of New York State Certified Trainer, which offered the authority to provide certification to entire account base in State region.

Department of Corrections, Florida State Prison, Stark, Florida 01/00 – 01/02

Corrections Officer

Maintained security of the correctional facility and safety of employees, visitors, and other prisoners by observing 90+ convicts in a super-maximum security prison. Detected unusual or prohibited behavior, conducted prisoner counts, and reported findings to shift sergeant. Searched prisoners, visitors, employees, mail, cellblock, and other structures for illegal items, such as, critical tools, weapons, drugs and other contraband.

Used professionalism while ensuring prisoners’ compliance with facility rules and regulations.

Controlled disturbances and assaults on employees or prisoners by responding to calls for assistance, assisting in controlling disturbances and isolating instigators.

Influenced prisoner attitudes by maintaining stable interpersonal dynamics with prisoners.

Updated job knowledge by participating in educational opportunities.

Enhanced correctional institute reputation by accepting ownership for accomplishing goals.

Wackenhut Corporation, Cheektowaga, New York 01/96 – 12/00

Security Officer

Effectively performed building and grounds security operations for a four-building corporate campus. Secured all areas and controlled building access. Identified and responded to a variety of incidences, including emergencies. Collaborated with police and completed extensive reports.

Education

Medaille College

Master of Business Administration

State University College of New York at Buffalo, Buffalo, New York

Bachelor of Science in Criminal Justice

Professional Development

NYS Peace Officer Certification

NYS Pistol Permit C45726C

47 Hour Armed Guard Training

CPR / First Aid Certified

Corrections Certification, Florida Department of Corrections

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