Valerie Fadulu

HOME HELP AIDE

Maywood, IL *****

ad37lc@r.postjobfree.com

312-***-****

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company

success. Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers

first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Dedicated

Guest Service Repsentative offering more than 7 years in the hospitality industry, as well as in-depth knowledge of

surrounding area.

Work Experience

FRONT DESK AGENT

Extended Stay America - Itasca, IL

September 2008 to Present

itasca, il

Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered

guests and issued room keys. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Balanced all rebates and other miscellaneous charges. Monitored room availability using onx.

Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Referred

guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional

manner.

HOME HELP AIDE

ADDUS HEALTH CARE - Chicago, IL

August 2015 to July 2016

Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Assisted patients with multiple chronic diagnoses, including COPD and asthma. Frequently commended for maintaining the safety, respect and dignity of residents. Observed and documented patient status and reported patient complaints to the case manager.

Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Cleaned and organized patients'

living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Assisted with transferring residents in and out of wheelchairs and adaptive

equipment.

Education

BUSINESS

UNIVERSITY OF PHOENIX

2018

High School Diploma in GENERAL STUDIES

RICHARD T CRANE HIGHSCHOOL - Chicago, IL

2002

Skills

CASH (10+ years), CASH HANDLING (10+ years), CUSTOMER SERVICE (10+ years), DATA ENTRY (10+ years), MULTI-LINE (10+ years), Front Desk, Guest Service, Reception, Front Office Additional Information

Summary of Skills

Exceptional customer service Reliable

Exceptional communicator Data entry

Cash handling expertise Multi-line switchboards

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