PREETI JOLLY MBBS, MHA

Richmond, TX ***** 832-***-****

ad37l1@r.postjobfree.com linkedin.com/in/drpreetikapoorjolly HEALTH CARE PROFESSIONAL

DRIVING OPERATIONAL EXCELLENCE AND PATIENT CENTERED CARE IN THE MEDICAL INDUSTRY SUMMARY

An experienced physician with qualifications in healthcare administration and certifications to identify opportunities for enhancing healthcare excellence through process optimization and quality improvement. Core competencies:

• Clinical Expertise – An experienced physician leader with in-depth knowledge and understanding of the healthcare delivery, well positioned to supervise evidence-based practices.

• Leadership and Change Management – Able to inspire and empower others and lead the change through effective coaching and ensure regulatory compliances.

• Process Improvement Skills to direct quality– Implement improvement methodologies like Six Sigma and Lean to provide the framework for identifying inefficiencies, report patient safety data, reduce errors and enhance the quality-of-care delivery.

• Data – Driven Decision Making – With data analysis and performance metrics, can drive evidence-based decision making, identify areas of improvement and enhance cost containment.

• Interdisciplinary Collaboration – Facilitate collaboration between clinical, operational, and administrative teams ensuring alignment and coordination to achieve strategic goals and objectives.

• Patient – Centered Value Based Care: Leading improvement projects that prioritize patient outcomes and experience and reduce adverse outcomes.

• Proven communication skills-Fluent in multiple languages that enables free flow of information across the organization (Hindi, English, Arabic, Urdu).

NOTABLE ACCOMPLISHMENTS

• Identified ‘Missed opportunities in diagnosis ‘and analyzed triggers in research publications and several peer reviewed presentations.

• Recipient of Physician Performance Excellence Awards for 6 consecutive years from Ministry of Health, Kuwait. (2014-2019)

• Held office as executive board member of Indian Doctors Forum, Kuwait that aided underprivileged communities and helped repatriation of illegal labor (2012-2019). PROFESSIONAL EXPERIENCE

Process Improvement Specialist -

Galveston and mainland campuses, The University of Texas Medical Branch, Texas Jan 2023 – Jan 2024

• Team Lead in Continuous Quality Improvement project using Model Cell structure.

• Facilitate and analyze Lean management systems and value streams to identify problems and find optimal solutions.

• Educate physicians, managers and hospital staff regarding workflow, tools, methodologies, and process improvement models.

• Develop and compile narrative reports in support of clinical and operational decision making (Heart Failure Project, Diabetes Project)

• Plan and coordinate the process improvement events through Plan Do Study Act (PDSA), Lean Fish bone diagram (cause and effect), 5S and process flowcharts with assistant facilitators. (Sleep lab Model Cell 1.0 project), (Alvin Pediatric Model cell 1.0 project). Sr. Clinical Research Associate

Baylor College of Medicine/ Michael DeBakey Center, Veterans Affairs, Houston, Tx Aug 2020 – Dec 2022

• Spearheaded clinical review of patient’s electronic health records (EHR), abstraction of diagnostic data and extrapolate information for research database.

• Supported educational and research objectives with principal investigators in detection of lung cancer and colon cancer.

• Use of Safer Dx Instrument in identifying and understanding ‘missed opportunities’ to make correct and timely diagnoses.

• Collaborate to design, implement, and test unsupervised learning methods for embedding electronic health records (EHR) data through Machine Learning (ML) techniques to reduce errors in diagnosis and wastage of resources.

• Compliance of patient confidentiality per Health Insurance Portability and Accountability Act (HIPPA) regulations and with department policies and procedures. Specialist, Diabetes and Endocrinology

Al Adan Hospital, Ministry of Health, Kuwait Jan 2015 – Dec 2019

• Conducted both In-patient and ambulatory assessment, diagnosis / management follow-up of endocrine and diabetic patients.

• Streamlined hypoglycemia management protocols and reduced In-patient adverse events upto 30%.

• Conducted regular In-patient-audits, by monitoring /analyzing safety outcomes of nurse practices and reduced patient harm by 15% in a month.

Hospitalist, Internal Medicine

Al Adan Hospital, Ministry of Health, Kuwait Jan 2009 – Dec 2014

• Assessment, Diagnosis, Management and Follow-up of In-patients and ambulatory settings

• Team Leader of Hospital’s Code Blue team (rotation, on call team). Education

Master’s in healthcare administration, University of Houston, Clear Lake. Texas MHA Healthcare Administration May 2023

Internal Medicine (MRCP), London, United Kingdom

Membership of Royal College of Physicians

Lady Hardinge Medical College, New Delhi, India

Bachelor of Medicine and Surgery, MBBS

Certifications/Memberships

• University of Houston, Clear Lake: Lean Six Sigma Yellow Belt, (LSSYB).

• American Association of Healthcare Executives, (ACHE)

• Educational Commission of Medical Licensure, USA, (USMLE). SKILLS

• Clinical medicine

• Process Improvement and Lean Six Sigma

• Healthcare technologies-Telemedicine, EPIC, MyChart

• Computer-Microsoft Office applications (Outlook, Word, Power Point, Excel)

• Communication skills and teamwork

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