Sherice Roberts

347-***-**** (cell) Newark,NJ ad37km@r.postjobfree.com

Experienced Customer Service Intake Specialist with a proven ability to deliver exceptional service and streamline intake processes.

●CRM

●Financial Analysis

●Conflict Resolution

●Data Management

●Microsoft Office Suite

●Google Suite

●Project Management

●Zendesk

●Social Media Platforms

PROFESSIONAL EXPERIENCE

Long Island Institute of Music, VIntake specialist Queens, NY SEPT 2021 - PRESENT Efficiently managed a high volume of incoming inquiries from prospective students and parents, providing detailed information on music programs, enrollment procedures, and tuition fees. Developed and implemented a streamlined intake process, resulting in a significant reduction in response time and an improved overall customer experience. Conducted thorough assessments of prospective students' musical background, interests, and goals, ensuring accurate placement in appropriate music programs and classes. Utilized CRM software to maintain accurate and up-to-date student records, including contact information, enrollment status, and payment details.

Aaron Copland School of Music, Data Steward Queens, NY JAN 2021 - AUG 2021

Supported marketing team in planning and executing marketing campaigns for a music school, including digital advertising, social media promotions, and email marketing. Assisted in creating engaging and compelling content for marketing materials, such as website copy, blog posts, social media updates, and press releases. Conducted market research to identify target audiences, monitor industry trends, and analyze competitor activities, providing valuable insights for marketing strategies. Coordinated event logistics for music school performances, recitals, and workshops, ensuring seamless execution and maximizing attendance.

Women of Influence Empowering Network (W.I.E.N), Outreach Specialist Queens, NY JUL 2020 – DEC 2020

Developed and implemented a comprehensive networking outreach strategy to engage women professionals and facilitate connections within the organization's network.Organized and managed regular networking events, workshops, and webinars, attracting an average attendance of 100+ participants.Collaborated with internal teams to identify key speakers, topics, and resources that aligned with the organization's mission and goals.Leveraged social media platforms and email marketing to promote events and expand the organization's online presence, resulting in a 30% increase in online engagement.

Conducted research on industry trends and best practices in women's networking, providing insights and recommendations for program enhancements.

Joe’s School of Music, Voice Teacher Queens, NY JAN 2020 - JUL 2020

Designed and implemented effective lesson plans, incorporating a variety of instructional techniques to address diverse learning needs and abilities.Taught music theory, technique, music history, and performance skills through a variety of instruments and vocal training.Developed and directed school ensembles, such as choirs, bands, or orchestras, providing students with opportunities for group collaboration and performance.Prepared students for music examinations, auditions, and competitions, coaching them on performance techniques and providing constructive feedback.Integrated technology tools and software into lessons to enhance music instruction and engage students in music composition, digital recording, and music appreciation activities.Conducted regular assessments to monitor student progress, and track achievement.

EDUCATION & VOLUNTEER EXPERIENCE

Queens College, Bachelors of Music, May 2022 (Concentration: Administration) JAN 2018 - MAY 2022

Purchase College, Masters of Music, May 2024 SEPT 2022 - MAY 2024

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