Customer Service Medical Receptionist
Resume:
Christine Dee
Medical Receptionist
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ad37j3@r.postjobfree.com
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Montrose, Ny 10548
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PROFESSIONAL SUMMARY
Hardworking professional with [Number] years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.
Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
EXPERIENCE
MEDICAL RECEPTIONIST, Cortlandt, Ny
New York Presbyterian/ Hudson Valley Hospital, July 2012-April 2022
Scheduled patients for exams and screenings.
Managed calendar of events and schedules, coordinating appointments for staff members.
Used basic knowledge of medical terminology in daily office tasks.
Responded to emergencies, helping patients in distress and identifying support resources.
Collected co-payments and co-insurance and issued appropriate receipts during check-in.
Maintained correspondence files to facilitate office operations.
Screened incoming phone calls, taking messages or forwarding to appropriate staff.
Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
Comforted patients by anticipating anxieties and answering questions.
Scanned and documented new patient information in electronic health records for registration purposes.
Typed reports and correspondence, fostering internal and external communication.
Recorded patient and insurance payments, maintaining accurate financial records.
Evaluated daily schedules accommodating patient flow and minimizing missed appointments.
Greeted patients immediately upon arrival, providing excellent customer service.
Transmitted correspondence and medical records by mail, e-mail and fax.
Answered telephones and directed calls to appropriate staff.
Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
Completed documents, case histories and forms, such as intake and insurance forms.
Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
Received and route messages and documents, such as laboratory results, to appropriate staff.
Completed insurance or other claim forms.
Compiled and recorded medical charts, reports and correspondence, using typewriter and personal computer.
Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records.
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MEDICAL RECEPTIONIST, Briarcliff Manor, Ny
Dr Michael Weintraub, January 1992-February 2011
Collected co-payments and co-insurance and issued appropriate receipts during check-in.
Recorded patient and insurance payments, maintaining accurate financial records.
Screened incoming phone calls, taking messages or forwarding to appropriate staff.
Used basic knowledge of medical terminology in daily office tasks.
Comforted patients by anticipating anxieties and answering questions.
Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
Liaised cross-functionally, assisting back-office staff with labs and tests.
Followed infection control procedures to prevent germs.
Scheduled patients for exams and screenings.
Typed reports and correspondence, fostering internal and external communication.
Maintained correspondence files to facilitate office operations.
Evaluated daily schedules accommodating patient flow and minimizing missed appointments.
Responded to emergencies, helping patients in distress and identifying support resources.
Managed calendar of events and schedules, coordinating appointments for staff members.
Scanned and documented new patient information in electronic health records for registration purposes.
Greeted patients immediately upon arrival, providing excellent customer service.
Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
Received and route messages and documents, such as laboratory results, to appropriate staff.
Completed insurance or other claim forms.
Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
Maintained medical records, technical library and correspondence files.
Answered telephones and directed calls to appropriate staff.
Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
Completed documents, case histories and forms, such as intake and insurance forms.
Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies.
Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
Transmitted correspondence and medical records by mail, e-mail and fax.
Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records.
Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
Arranged hospital admissions for patients.
Prepared correspondence and assisted physicians and medical scientists with preparation of reports, speeches, articles and conference proceedings.
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EDUCATION
NONE IN CRIMINAL JUSTICE, Dobbs Ferry, NY
Mercy College, May 1994
SKILLS
Patient Interviews
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Call Transfers
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Taking Client Histories
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REFERENCES
JENNIFER DEE Taylor James LTD
Vice President Of Studio Lead Sister
ad37j3@r.postjobfree.com
JONNA DEAK Croton High School
Special Education Teacher Friend
ad37j3@r.postjobfree.com
SHEILA TOMPKINS Greenburgh Police
Assistant To Chief Of Police Friend
ad37j3@r.postjobfree.com
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