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Customer Service Success Manager

Location:
Radcliff, KY
Posted:
March 08, 2024

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Resume:

Deonna Greer

** ** *** ********** ** ***** Day/Evening Phone: 270-***-**** or 502-***-****

Email: ad37io@r.postjobfree.com Linked In: hƩps:www.linkedin.com/in/deonnagreer ObjecƟve: Administrative/Customer RelaƟons ExecuƟve/Success Manager/Onboarding Summary: A enthusiasƟc, versaƟle, self moƟvated and detailed oriented professional with over 15 years of excellent clerical, Customer RelaƟons and Customer Service skills. Highly organized mulƟtasker who enjoys teaching, training and learning. Strong ability to work with a team and solitary. Communicates effecƟvely and efficiently with clients, vendors and co workers at all levels of business organizaƟon, while providing superior service. 5 years of supply and logisƟcs experience to include posiƟons involving wholesale and retail logisƟcs, inventory management, property accountability, command supply discipline, quality control, distribuƟon and maintenance. Authorized to work in the US for any employer.

Professional Experience

HR Assistant July 2023 to present

HRC TAGD

Review membership nominations from the respective agencies to ensure prospective board members meet the requirements in accordance with established policy.

Coordinate directly with major commands across the world to determine availability of perspective nominees.

Coordinate directly with several agencies in order to assemble and construct legally sufficient and regulatory correct board membership rosters for centralized selection boards.

Maintain historical record in accordance with established policy.

Complete and send taskers, coordinate with agencies to provide possible candidates, screen select best candidate., and populate workbook.

Secure lodging for travelers, complete DTS travel. Create memorandum and scan to DMPM for approval. Complete Automated Orders prior to travel.

Correspond clearly and concise to express thoughts and ideas directly to the Policy Integrator for approval.

AdministraƟve Support Assistant (OA) May 2023 to July 2023 TRADOC AIE

Provides administraƟve support to the Accessions InformaƟon Environment (AIE) FuncƟonal Team Lead.

Maintains office files, receives office callers and visitors, and maintains the supervisor's calendar.

Coordinates and prepares agendas and minutes for various scheduled and unscheduled meetings.

Receives and distributes incoming mail and correspondence.

Using a computerized appointment system, schedules various types of appointments, which are made both telephonically and in person.

Accumulates, compiles, and furnishes necessary data for required reports.

From rough draŌ, brief wriƩen or oral instrucƟons or material personally compiled, typed correspondence, form reports, etc. using a personal computer. Reviews repeƟƟvely typed material and, as appropriate, develops document formats. Files and deletes keyboard material from the system as necessary. Types a variety of materials in rough draŌ or final form from wriƩen material or draŌs submiƩed.

Serves as liaison and point of contact for all personnel related issues for the FuncƟonal Team.

Provides guidance and assistance on posƟng Ɵmecards to supervisors.

Provides guidance to supervisors and employees on use of leave.

Assists in applicaƟons for advance sick and annual leave, Family Friendly Leave, Leave Donor Program, and Family Medical Leave Act, and in resolving conflicts with pay, leave, insurance, etc.

Maintains open communicaƟons with Training and Doctrine Command (TRADOC) and AIE FuncƟonal Stakeholders.

Maintains copies of employee Ɵme sheets. JusƟfies, submits, and files approvals for overƟme requests. NoƟfies staff of mandatory training due and maintains training folders.

Aids supervisors in the documentaƟon and preparaƟon of personnel acƟons. i.e., recruit/fill and posiƟon establish requests; salary changes, leave without pay, separaƟons, employee performance evaluaƟons, monetary and honorary awards, disciplinary acƟons, and ensure compliance with current direcƟves. Uses automated personnel systems to: 1) IniƟate Requests for Personnel AcƟon (SF52) and monitors through compleƟon, 2) Research NoƟficaƟon of Personnel AcƟon (SF50B) and other personnel informaƟon as needed, 3) Prepares Request, AuthorizaƟon, Agreement, CerƟficaƟon of Training and Reimbursement (DD Forms 1556) and enters completed training data to ensure proper documentaƟon.

Compiles and maintains Table of DistribuƟon and Allowances (TDA) data and assists in preparaƟon for manpower surveys. Aids supervisors in the preparaƟon, accuracy, and submission of appropriate Manpower Program Budget Advisory CommiƩee (MPBAC) documentaƟon, and, in the development, review, revision and submission of employee job descripƟons. Assists supervisors in the establishment and maintenance of personnel folders, performs periodic reviews for appropriateness and completeness of materials contained in the folders (Human Resources).

Controls the ediƟng, requisiƟoning, receipt, issue, transfer, replenishment, excess and adjustment pertaining to all supply transacƟons for the AIE FuncƟonal Team. Recognizes problems and takes correcƟve acƟons based upon extensive research. Work is performed in either a manual or mechanized system. Aided and guidance to the AIE FuncƟonal Team on how to obtain urgently needed items. Inputs transacƟons into mechanized document register and hand receipts. Adjusts hand receipts as required. Edits supply transacƟons and provide customer service for items managed. Assures Ɵmely and complete processing, control and follow up on documentaƟon, determines causes for delays and coordinaƟon of acƟons. These tasks are performed in such a manner as to ensure that maximum supply acƟons are completed within the processing Ɵme standards. Serves as liaison with organizaƟons, hand receipt holders, and other offices on special program requirements for urgent, criƟcal shortages, and other priority items. Reviews requisiƟons, supporƟng documents, and reference material to determine special supply acƟons required. Expedites delivery of urgently required items through correspondence and telephone calls to other organizaƟons outside the secƟon. Reviews all transacƟons for materials received from depots, local purchase, and other means. Reviews all documents against records to verify accuracy. For items in and out of stock posiƟon, determines if requisiƟons must be upgraded to meet requirements, and iniƟates proper acƟon considering proper uƟlizaƟon of subsƟtute items. Composes correspondence as necessary to obtain or furnish informaƟon. Performs special inventories as required.

Proposed purchases to assure they are in accordance with regulatory guidance. Reviews records and demand data for determinaƟon of property which has become excess to the needs of the organizaƟon. Offers recommendaƟons to operaƟng officials for uƟlizaƟon of excess items. For items declared excess, prepares necessary documentaƟon for transfer of property. Prepares inventory adjustments for discrepancies disclosed by physical inventories, transfers of material between hand receipt’s locaƟon changes, condiƟon code changes, transfer of material to special accounts, assembly or disassembly of kits, sets, and assemblies, etc. Receives applicable documentaƟon and secures the necessary detailed data of the material in quesƟon. Prepares inventory adjustments and determines the cause of the discrepancy. Collects data for the preparaƟon of Reports of Survey. Makes invesƟgaƟons, prepares correspondence, and maintains and prepares records, reports, and files relaƟve to work being done.

Develops methods for automaƟng administraƟve data collecƟon requirements and reports considering the interrelaƟonships of reports and mulƟple uses of data. Determines the best soŌware for each requirement (such as database or spreadsheet). Determines data categories to be established, sorƟng and calculaƟng funcƟons to be performed, and procedures for entering and retrieving data. Uses graphics soŌware to provide charts, and graphs for viewgraphs or paper presentaƟons for briefings.

Supply Technician S4 G7

USACC 1ST BRIGADE Fort Knox, KY August 2022 to May 2023 Supervisor: Ned Galloway 270-***-****; may contact Salary: $46,000/year Hours per week: 40

Hand Receipt Management, incumbent is responsible for the detailed accounƟng of expendable and non expendable government property issued to Barracks Managers and or appointed personnel for the purposes of barracks management.

Excess Supply Management, perform property disposal functions.

Furniture Maintenance/Management, coordinate furniture pick up and delivery with supported customers.

Office AutomaƟon, perform various general office duƟes such as answering telephone calls, receiving visitors, supplying general informaƟon as authorized or referring calls to supervisor or appropriate staff members.

Conduct transacƟons necessary to process new equipment receipts and conducts warehouse operaƟon as directed.

GPC card holder

Supply Technician

PrimeTech InternaƟonal, Inc. Fort Knox, KY June 2019 to April 2022 Supervisor: Mr. Audie B. ProffiƩ; 580-***-****; may contact Salary: $52,000/year Hours per week: 40

Serve as the POC for JROTC's supply orders for over 200 schools.

Supervises, monitors, and maintains client’s data and their accounts, making sure that they are receiving the items ordered and then updated the GCSS army system accurately in the property book porƟon.

Responsible for collecƟng necessary data to establish facts, and take/recommend acƟon based on

applicaƟon or interpretaƟon of established guidelines.

Receive the school's orders from their POC and then closely monitor these JROTC school accounts aŌer

placing and processing the purchase request orders to ensure their accounts and orders are in check and good standing.

Performed work IAW applicable equipment technical manuals and documentaƟon. AƩended all scheduled Government provided G Army Training.

Built and implemented the PGR process with a co worker, creaƟng an SOP and training new hires.

Plan and develops policies and procedures for logisƟcs support.

Responsible for refining of workflow processes and the migraƟon of data to the GCSS system and Training new employees and training on any new techniques found.

DocumenƟng and filing all orders for all FY (fiscal years) for audiƟng purposes.

Ensure receipt, storage, and disposiƟon of accounƟng records.

Prepare reports and correspondence as requested for Daily, mid month and end of the month reports to display open and closed orders and monthly spending for my Brigade along with other funcƟons and transacƟons that took place.

Made purchases, operated and maintained the GCSS Army automated property book system to include, but not limited to, input of data, reorganizaƟon of files and TDA/Common Table of Allowances (CTA) updates. Conducted Post Good Receipt and item consumpƟon processing within GCSS Army.

Support Commander/PBO in establishing uƟlizaƟon criteria and standards. Performs property accountability and equipment management service support. Clerk & Environmental officer August 2018 June 2019 CIF & Boatwright Maintenance Fort Knox, KY Salary: $44,000/year Supervisor: Robert Flickinger; DSN: 312-***-****; may contact Hours per week: 40 Dale Brown; 443-***-****; may contact

Hours per week: 40

Prepared the request for the Proposal process by filling in the necessary forms and supplying allrequired information.

Prepares documentaƟon to complete the issue of equipment to the customer and ensure receipt.

documentaƟon from customer for turn in of equipment is accurate and complete.

Performs work IAW applicable equipment Technical Manuals and documentaƟon (DA Pam 710 2).

As stock clerk, responsible for receiving, verifying and ordering parts from vendors and/or the SSA.

Responsible for preparing and checking receiving and shipping documents and local purchase documents.

Processed purchase request orders prepared and processed hand receipts to include bulk unit transactions.

Used several computer programs including Word processing, database management, electronic mail,

Global Combat Support System (GCSS ARMY), InformaƟon Systems Manager (ISM).

Receives inventory, provides inventory management, storage management, & cataloging.

Stored items in supply rooms, tool rooms. Compared requisiƟon orders with stock.

Examine and reconcile all documents for adequacy, legality, regularity, changes in contract terms and propriety for payment; maintain all documents regulatory and audit requirements.

Operate and maintain the GCSS Army automated property book system to include, but not limited to, ordering parts, input of data, reorganizaƟon of files and TDA/Common Table of Allowances (CTA) updates.

Support Commander/PBO in establishing uƟlizaƟon criteria and standards. Performs property accountability and equipment management service support.

Provides newly appointed hand receipt holders orientaƟon on duƟes, responsibiliƟes, policies, procedures and regulatory requirements prior to inventory and assumpƟon of responsibility of property by the Primary hand receipt holder.

Maintain property book files and hand receipts in accordance with applicable Army RegulaƟon, policies and Standard Army Management InformaƟon Systems (STAMIS), End User Manuals

(EUM).

Review for accuracy all requests from external agencies relaƟng to property accountability, determine validity and provide the PBO documentaƟon for review and approval. Procurement responsibilities.

Submiƫng monthly compliance reports for Environmental to the E&O Officer, PMO, FAM &

Supervisor.

AddiƟonal related duƟes as assigned or required within scope. Clerk October 2017 to August 2018

Lewis & Preston PLLC aƩorney at law Elizabethtown, KY Salary: $32,000/year Supervisor: Adam Cart; 859-***-****; may contact hours per week: 40

Research case law in preparaƟon for helping AƩorneys develop solid arguments.

Assist clients with filling out forms, responding to AƩorney requests and navigaƟng the legal system.

Communicate with clients and their families when necessary to facilitate a posiƟve working relationship.

Review and interpret legal documents, including affidavits and sworn testimony.

Review and file all documentaƟon for easy retrieval later.

Create schedules for AƩorneys' appointments.

Assist AƩorneys in preparing and wriƟng briefs and opinions.

Help AƩorneys prepare for deposition.

Maintaining two aƩorney's court and personal calendars.

Taking incoming calls, assessing their needs and providing soluƟons and general informaƟon and forwarding calls if needed.

Serve as alternate transportaƟon coordinator for the organizations.

Filing and maintaining wriƩen records along with creaƟng electronic copies for records.

DocumenƟng thoroughly in the system and scanning and aƩaching documents.

Scheduling meeƟngs with clients and preparing and presenƟng contracts and documents for the meetings.

Explaining and reviewing documents and contracts with clients and companies and verified for accuracy.

Receiving and processing e faxes, emails and mail from companies and clients.

Responded to customer inquiries via email, fax or phone.

Serve as a point of contact for customers; consult by telephone, email and mail with service members receiving acƟviƟes, contractors/vendors, and a variety of other outside agency personnel.

Examine and reconcile all documents for adequacy, legality, regularity, changes in contract terms and propriety for payment; maintain all documents regulatory and audit requirements.



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