Maria Claudia Escalera

**** *.******* ***

Chicago IL 60623

773-***-**** cell #

ad37ig@r.postjobfree.com

Objective:

To obtain a challenging position that will allow me to further enhance my skills at A level of performance with an opportunity for training advancement.

Work Experience:

April-2022-March 29th,2024 Robert Half Chicago,IL

Customer Service Call Center Representative:

Data Entry internal System For Projects with IHDA, Taking Multiple incoming calls and outbound calls for multiple projects.

Sept-2018- June-2019 Joe and Ross Dairy Bridgeview,IL

Data entry,customer service taking multiple orders, different vendors.calling all customers multi tasking.answering phones,printing multiple invoices.

April-2017-Sept-2018 Carousel Checks Inc: Bridgeview,IL

Customer Service Call Center Representative:

Responsible for taking inbound calls for customers.high call volume, data entry new check orders,reorders and reset online passwords taking care of mistakes in house and online making sure all the errors are corrected for reprints,assist with new hires with training when requested by supervisor.doing calls backs for mail in reorders, doing return mail and making sure all is valid in the system also taking repayments.

Jan-2016- Dec-2016 Liturgy Training Publications: Chicago,IL

Customer Service Call Center Representative:

Responsible for taking inbound calls for customers.high call volume,data entry new book orders,assisted with payments via credit card,check,incoming mail new orders also payments via check.verifying thru ups system for tracking packages.multiple web pages and assisted in new projects when requested by supervisor.

Sept-2013-Jan-2016 Boost Mobile: Chicago,IL

Customer Service Representative:

Responsible for opening the store and closing also keeping the store clean, sales for new customers explaining all the type of services the company offers. Taking payments making any changes on the accounts if requested by the customer.

Dec-2008- Sep-2013 Marquette Bank: Oak Forest, IL

Customer Service Call Center Representative:

Responsible for taking applications over the phone for new customers, handling high call Volume,loan referrals,cd’s,checking and savings accounts, Balance inquiries and remaining knowledgeable of all bank products and policies.Handling problems with active customers. Maintained customer satisfaction And relations with Marquette Bank.

April-2006-Dec-2008 Q’s Wireless Concepts: Chicago, IL

Retail Representative:

Responsible For opening and closing the store. Making daily deposits cash handling. Store inventory, ordering accessories and phones weekly. Answering calls.handling customers, Activation, and any problems with accounts

Dec-2004-Dec-2005 ABC Cell 77 Chicago, IL

Sales-Assistant Manager:

Responsible for opening and closing store handling money transactions helping Customers with activations and problems with their accounts. Emails from reps. Faxes from and too different accounts reps. making sales and handle inventory.

Sept-2004- Dec-2004 Airborne Beepers: Chicago, IL

Sales Associate:

Responsible for assisting customers with new transactions our any problems, Helping with office work maintaining store clean handled phone inventory.

Dec-2002-Sept-2004 TCS Wireless: Chicago, IL

Assistant Manager:

Responsible for assisting the manager with all transmittals in office, answered Phone calls and assisted customers. Additional duties included cashier, open The store close handled inventory.

Aug-2001-Dec-2002 Frederick's of Hollywood: Riverside, IL

Sales Associate:

Assisted customers with purchase, reorganized stock, stocking inventory, closed register.

Jul-2000-Aug-2001 Strategic Media Research: Chicago, IL

Telemarketing Representative:

Telecommunications calling center, helped the supervisor with new

Employees in training in Spanish class for the new markets.

Assisted with, New markets making copies for radio station guides for the call center.

Education 1997-2000

Farragut High school

2345 s Christiana Ave.

Chicago, IL 60623

Qualifications

I am detail oriented, possess, verbal and written skills, Proficient with, Computers and well organized, well with people, bilingual.

Activities

I am proficient with order entry,10 key calculators, copying, filing, and faxing. Compatible in Ms Word,Ms excel, bilingual read and write Spanish fluently.

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