Susan Robare

ad37ic@r.postjobfree.com

412-***-****

Work Experience:

Customer Service Representative Trivium (formerly Ardagh) Metal Packaging

Metal-Americas 6/15 - 1/22

Monitor and enter daily incoming sales orders; analyze and resolve order/inventory issues. Enter and track shipments in TMS.

Review and process pricing records, return orders, credits, debits and all follow up, authorizations and completion for all internal and external customers.

Ensure proactive communication to customers as well as resolve inquiries from internal and external customers

Maintain customer records by updating master data account information in QAD and SAP

Maintain an in-depth knowledge of products and services offered

Generate reports for the leadership team

Support implementation improvements for process efficiency, quality and control KPIï s

Work on special project and continuous improvement initiatives

Customer Service Rep Sr. / Supply Chain Specialist BASF Chemical Co

Inorganic Haz Chemicals 1/10 - 5/13

Attended training, identified issues/obstacles, filed solution manager tickets, entered open orders in new system, entered open po's, opened/changed production orders, etc. in new system, validated and corrected any master text issues, material masters, customer master, customer text, sales info records, output conditions, etc. to support successful go live. Incorporated the broad picture to foresee all potential impacts of system or project issues, taking appropriate action to resolve.

Identified and resolved issues/barriers, etc. that are impacting our ability to meet acceptable on time delivery - > 90% for domestic and export orders with zero tolerance.

Managed the overall order fulfillment process for the Boranes and Alcoholates businesses. This included answering calls, handling inquiries, entering orders, monitoring orders to ensure on time delivery, invoicing timely and correctly and managing any non-conformance associated with the order. Ensure timeliness and completeness of communication between the regions to ensure our affiliates have the same information we have as well as effective communication internally to support our internal processes.

Processed price discrepancies for the 4-Hap, CIP and Catamold businesses to include creating, revising pricing condition records.

Revised all necessary standard operating procedures to reflect current processes with the go live of NA Reload and Accelerator Interacted with business partner as an expert in explaining and relating how data impacts their business function.

Worked with R L Swearer on clearing containers being returned and ensuring timely release and delivery to the Evans City site.ï Also managed the bill back of any freight that should have been paid by customer and bill the affiliate.

Member of master data clean-up project and data lead for the CPPO (Customer Product Pricing Optimization) Project.

Data Specialist Pepsico

DMO - Data Governance 8/07 - 6/09

Proactively analyzed data to increase quality as it relates to accuracy, completeness, consistency, integrity, timeliness, conformity, and validity; Verified accuracy of data in functional area and for integration/project activities.

Incorporated the broad picture to foresee all potential impacts of system or project issues, taking appropriate action to resolve.

Resolved highly complex data related problems and tasks.

Conducted cost benefit analyses and recommended solutions.

Anticipated and resolved obstacles dealing with cross system and technology issues.

Interacted with business partner as an expert in explaining and relating how data impacts their business function.

Provided analysis and integrated solutions to eliminate recurring data issues. This included documenting processes and/or business process changes; Expert in resolving master data related transactional issues for supply chain issues.

Master Data Coordinator Bayer MaterialScience LLC

Regional Service Center 4/03 - 1/07

Maintained Customer-Product-Relationships (CPR) IMSC master data system and salesperson assignments to customers.

Assigned Customer/Product relationships to BMS Marketing Units andï Sub-Marketing Units. Also assigned Salesperson and Customer Service Rep assignments, all utilizing Oracle views. Extracted information on a weekly basis for transmission and upload to Business Warehouse. Responsible for completing all ad-hoc reporting requests from Business Units.

Improved work-flow processes which facilitated reporting and decision making for various business processes, sales, forecasting, financial and customer relationship building.

Managed mass data changes. (IMSC / SAP / IMSA)

Responsible for all Customer Master Data (customer creation data), and KNMT (customer product) records. (SAP R3 / IMSA)

Responsible for processing E-Business IDOC Errors to facilitate orders.

Member of the implementation team assigned responsibility for the BMS Module start-up of the newly installed SAP system.

Reconciled inconsistent data transfers and responsible for SAP system post-implementation data clean-up.

Assisted in troubleshooting errors related to customer data in orders and order processing.

Assisted in processing returns and processing credits for year-end clean up after SAP implementation.

Responsible for Master Data Table creation and maintenance in New Pricing Process implementation.

Responsible for maintaining compliance with Sarbanes Oxley (SOX).

Inventory Planner Bayer Corporation

ICD, Colorants & Chemicals 6/01 - 4/03

Planned and controlled inventory levels for Paper Colorants, Chemicals & FWAï s while meeting customerï s demands.ï (237 products, varies with new or withdrawn products)

Determined monthly forecasts, minimum inventories and order quantities for manufactured, domestic and imported sourced products based on sales history, current and futures sales requirements/forecasts.

Administrator/processor for Demand Solutions Forecasting System. Update, change, manipulate, import and export forecasting information for the Paper colorants & Chemicals Department.

Conducted monthly videoconferences with manufacturing sites to review production planning.

Distributed inventory to multiple stock locations to meet customer demands. Coordinated consolidation of material with shipping locations to minimize inventory handling and freight costs.

Instructed production planning as to packaging requirements prior to completion of every production batch.

Minimized aged, obsolete and off quality inventory. Provided options for corrective action to include relocation of aged inventories, returns to domestic/import suppliers, rework, mix away or disposal. Minimized number of partial drums. Expedited completion of return goods to ensure accurate and timely issuance of credit to Bayer customer.

Recommended corrective actions for problems encountered in shipping, billing and inventory management.

Customer Service Rep Bayer Corporation

ICD, Colorants & Chemicals 3/99 - 6/01

Responsible for expedient and efficient processing of customer orders, to include entry into mainframe system, verification of credit status, providing special billing and shipping information, following up with customers.

Coordinated movement of freight with corporate logistics to meet internal/external requirements; coordinated shipping and delivery between plants and customers.

Recommended corrective actions for problems encountered in shipping, billing and inventory management.

Assigned available inventory, apprised management of inventory shortages and contacted plant personnel for production scheduling to meet customer demands for both import and made to order products.

Processed short remits and entered adjustments; processed special invoicing.

On call during off-hours to provide customers with assistance and maintained Field Sales Assistant duties for 1 month until replacement determined.

Field Sales Assistant Bayer Corporation

ICD, Colorants & Chemicals 11/92 - 4/99

Provided office support for Director, 5 Managers, 9 Sales Representatives, and various lab personnel.

Prepared departmental presentations in Delta Graph and generated monthly reports/graphs utilizing Brio/Insight

Prepared, planned and attended sales/business-team meetings, departmental activities on and off site.

Filled technical literature and sample requests, updated technical literature information, created and maintained the filing systems and customer databases for the Paper Products Dept. (Technical Data Sheets, Colorant Selectors, Printing MSDSï s).

Provided sales personnel with administrative support to include sales calls, contracts, blanket orders, and secrecy agreement preparation; developed and maintained PC&C informational databases and of PC&C calendar.

Coordinated customer visits to Pittsburgh and other Bayer sites.

Compensation Services Associate Bayer Corporation (Miles)

Compensation Dept., Corp. HR 11/91 - 11/92

Designed various computer programs and procedures to capture, manipulate and output various compensation data including merit and bonus models/alternatives. Maintained the job code program and file and assigned job number to jobs after evaluations. (Hay job evaluation derivations, grades and titles for Miles)

Produced formatted reports from HRIS or payroll databases through the use of SAS, DB2, Autocomp, etc. for use in administering compensation programs, assessing external market versus Miles ompensation, and preparing special reports.

Completed company surveys to gather and/or exchange data and information.

Administrative Assistant Bayer Corporation (Mobay)

Engineering Services, Polymers Division, Plastics Dept 12/87 - 11/91

Provided office support for 2 Managers, 11 Pittsburgh based professionals, 2 Senior Laboratory Technicians and 2 Technician Specialists of Blends and Makrolon/Apec Technical Marketing Groups.

Assigned Technical Information Bulletin (TIB) numbers for the Plastics Department, maintained TIB master books, filled TIB requests, updated information. Assigned Developmental Material Directive (DMD) numbers, maintained and updated DMD books and listing.

Maintained and updated Mobay Internal Reports (MIR) library for Plastics Department.

AFE input, Backup of 8100 system, Confidential Hazop file data entry. Automated processing and distribution of memos and monthly reports on the 8100 system. Word processing, printing, typing (statistical), petty cash, travel reservations, computer support to other secretaries.

Education:

Demand Solutions User Training - October 2001

Robert Morris College, Moon and Downtown Campus (15 credits) University of Pittsburgh, Pittsburgh, PA (6 credits)

Fred Pryor Seminars ï The Exceptional Assistantï - July 1995 Skill Path Business Writing Course - September 1992

Quality Training (QW 20) offered through Mobay Corporation - January 1990

Secretarial Development Program offered through Mobay Corporation - February 1990

Courses offered through Bayer Corporation - Certificate: SAP Reporting, SAP Order Processing and Tracking, SAP Master Data Maintenance, SAP/Charme Training, SAS Programming, Fundamentals of the SAS System (Version 6). 8100/DOSF BASIC/Disoss (Distributed Office Support System), Advanced dBase IV for Programming at University of Pittsburgh

School of Computer Technology, Pittsburgh, PA 15222 - November 1986

Certificate: Programming, Telecommunications, Software Applications for Personal and Mainframe Computers (39 Credits)

Baldwin High School, Pittsburgh, PA 15236 - June 1981 Coursework: Accounting, Business Machines, Typing, Algebra, Geometry, and required classes

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