Martha J. Cedillo

**** **** **** **

El Paso, Tx 79936

915-***-**** Cell

Email: ad37hv@r.postjobfree.com

ADDITIONAL TRAINING AND SKILLS

Computer literate in Windows, Excel, Word, Aria, Unlimited Financials, G4, Theranest, EPIC, Peachtree Accounting, Adapt, IBM System 36/AS400, Transcribing. Possess a strong ability to multitask, problem solve, provide efficient but also effective results, and enhance a task driven workforce. Possess the ability to initiate workflow, work independently, provide maximum excellence in customer service. Bilingual

EXPERIENCE

Customer Service Representative IPACESETTERS LCC/Avantive Solutions El Paso, Tx Nov 2022 – Mar 2023

Confer with customers by telephone to provide information about products or services, enter change orders, cancel accounts, or obtain

details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as action taken. Determine charges for services requested, collect payments and update all client’s profiles.

Customer Service Representative OVEANA/Toyota Financial Services El Paso, Tx Apr 2022 – Nov 2022

Confer with customers by telephone to provide information about products or services, take or enter change orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as action taken. Determine charges for services requested, collect payments, check to ensure that appropriate changes were made to resolve customer’s problem, help with any incorrect charges on accounts, update all client’s profiles.

Front Desk Medical Secretary The Center for Cancer & Blood Disorders Ft. Worth, Tx July 2021 – Oct 2021

Checked patients as they enter the Cancer clinic and confirm that they have an appointment. Give the patients intake paperwork and explain any questions not understood, handled incoming calls and resolve any issues or take a message. Checked them in & collected prior balances & current copays, follow up online portal to update information about each patient’s visit, upcoming appointments and test results. coordinate appointments with laboratories and diagnostic facilities when patients require outside follow-up.

Community Outreach Consultant -Admin Moncrief Cancer Institute Ft Worth, Tx Mar 2015 – July 2021

Outreach to Cancer patients & early detection. Offering enrollment for different programs especially patients without any health insurance. Work with patients in filling out and complying with the correct forms for their help and qualification. Transport patients from vehicle to scheduled appointment department. Answer phones & direct patients to their scheduled area.

Reconciliation – Accounting Clerk UT Southwestern Medical Center Dallas, Tx Aug 2009 – Dec 2013

Perform a wide range of accounting and claims analysis, Research for misapplied and unidentified payments, Cash Posting, verify patient & payment data with Insurance providers, verify records and Explanation of Benefits (EOB's), Date of service and post details of transactions.

ADDENDUM

I am seeking a challenging employment position with a progressive corporation to effectively utilize my skills and experience, in the promotion of company growth and profit, where I can use my strong administrative skills. I am responsible, dependable and reliable and very independent. I can be very decisive should an occasion arise where I am left to make critical decisions on my own.

REFERENCES

Available Upon Request