Ralisha Avery

**** * ****** **** *** Vegas, NV **115 702-***-**** ad37hg@r.postjobfree.com

Objective

Goal-driven individual who specializes in 7+ years of Leadership, Customer Support, Tech Support,Front Office Administration clerical support work 2+ years of Properties and Casualties Insurance

Education

MEDICAL ASSISTANT DIPLOMA 10/23/2013 EVEREST COLLEGE

HIGH SCHOOL DIPLOMA 06/12/2011 CHEYENNE HIGH SCHOOL

Skills & Abilities

Leadership,Administration,Clerical work,Documentation Review, Claims Processing, Problem solving, Insurance Premium Explanation,Appointment Scheduling,Multiline Telephones, Maintaining Records,Organization,Data Entry, Policy Explanation

Experience

CSR AGENT/OJT COACH TTEC 07/2022- PRESENT

Assist incoming trainees with appropriate knowledge of banking systems and procedures to be successful when transitioning to production floor, help card holders with various requests, transfer cardholders to correct departments to resolve claims and fraud, assist trainees with de-escalation of irate callers

LICENSED INSURANCE AGENT GOOSEHEAD INSURANCE 10/2020-07/2022

Build client/agent relationships for healthy resolution, Assist clients with proper policy updates, claim submission, assist clients with policy cancellations, client retention, assist clients with policy payment

CUSTOMER SERVICE REPRESENTATIVE TELUS INTERNATIONAL 02/2019-10/2020

Respond to incoming phone calls, Access customer records, Review primary complaints, Assist customers and clients with answers to current issues they are having

TRAVEL ADMINISTRATION AGENT SUTHERLAND GLOBAL 06/2017-02/2019

Establish report with Host and/or Guest,Acknowledge ongoing issue, Access proper policies for severity of incident, Organize suitable resolution for both parties, Attain and review documentation for the incident at hand, Properly resolve incident based on company guidelines

CSR/ TIER II / SME SYKES ENTERPRISES 06/2016-02/2017

Assist Training Agents with proper knowledge on completing job duties, Provide customers with appointment set up, bill pay, and assistance with fraudulent activity on their accounts, Assist irate customers with Supervisor Calls, Guide my team of agents to success,Assist Floor managers with all supporting job duties making sure that all task were complete before deadlines

FRONT OFFICE MEDICAL ADMINISTRATIVE URGENT CARE EXTRA 10/2013-05/2016

Welcomed each patient that entered facility, collected each patients reason for visit, gathered proper insurance and copays, reviewed patient files. Completed proper administrative duties as needed for position.Processed proper demographics for back office, kept work area and appearance of waiting room clean.

MEDICAL ASSISTANT EXTERN INTERVENTIONAL PAIN MANAGEMENT 07/2013-10/2013

Assisted physician with triaging patients, scheduling procedures and appointments, and disinfecting the waiting area and patient rooms. Reviewing and going over medical records.