Financial Aid Assistant Director
Resume:
ANTHONY DALTON
CONTACT
ad37gj@r.postjobfree.com
Jersey City, NJ 07306
CAREER OBJECTIVE
To obtain a position as, a Financial Aid Representative, where I can utilize my excellent communication, analytical, problem solving, and costumer services skills, along with my proprietary college and business experience.
EXPERIENCE
June 2010 – June 2023
Assistant Director of Financial Literacy
ASA College, Manhattan, New York, New York,Hialeah Florida
Meet with re-entry, roll over, returning LOA students and parents to answer all Financial Aid and Admissions questions, address their concerns well processing student Financial Aid within all Federal, State and Institution compliance requirements.
Managed reports of Direct Student loan borrowers within current Cohort
Respond to account inquiries via phone, email and chat while complying with all Federal, State and internal guidelines and policies which includes Security, Privacy Policies and student aid requirements.
Respond to companywide requests regarding complex problem-accounts which cannot be resolved through normal agent activity.
Advocate for each and every student within the guidelines of policy
Make recommendations to help improve our level of service.
Also track and compile data to help identify gaps and make recommendations to prevent further delinquency and improve borrower satisfaction.
Demonstrate effective delinquency resolution techniques when responding to incoming or outgoing calls to assist borrowers in reducing the delinquency portfolio and recovery costs.
In high delinquency situations utilize strong collection techniques to support all on-going collection efforts while attempting to reduce company cohort default rate issued by the Department of Education and the Cash Loan default/delinquency rate
Field calls from the Contact Center to evaluate and approve additional forbearance requests.
October 2008 -June 2010
Financial Aid Office Manager, Financial Aid Advisor
ASA College, Manhattan, New York, Hialeah Florida
Meet with student and parents with complicated Financial Aid And/or Admission questions, address their concerns ensure that all students were processed with all Federal,State and Institutional compliance regulations.
Oversee Senior and junior financial aid advisors work directly with Admission Advisor to ensure successful enrollment of new students, Roll-over students and re-entry students.
Ensured all documents were on file to complete verification for students that were verified.
Conduct Financial Aid training for new hire.
Conduct costumer service training for new hire and existing staff
May 2006 – October 2008
Senior Financial Aid Advisor
ASA College, Manhattan, New York,Hialeah Florida
Meet with students and parents to answer all Financial Aid and Admissions questions, address their concerns well processing student Financial Aid within all Federal, State and Institution compliance requirements.
Give excellence costumes service daily via in person, phone, email or chat.
January 99 – May 2006
Financial Aid Re-Entry Coordinator
Katharine Gibbs College Manhattan, New York
Meet with re-entry, roll over, returning LOA students and parents to answer all Financial Aid and Admissions questions, address their concerns well processing student Financial Aid within all Federal, State and Institution compliance requirements.
Give excellence costumes service daily via in person, phone, email or chat.
EDUCATION
August 2023-May 2024
Science A.S. In Computer, Computer Science
Hudson County Community College, Jersey City, NJ
SKILLS
Extremely driven and highly meticulous
Superlative communication skills
Ability to multi-task, detail-oriented, organized.Provide excellent customer service daily.
Proficient computer skill including, but not limited to Microsoft Word, Excel and Outlook
Outstanding leadership and Management skills
Coordinate with upper management, cross -functional team, borrowers in the execution of daily tasks and functions.
Excellent comprehension, verbal and presentation
.
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