Customer Service Data Entry
Resume:
C O N TACT
**********@*****.***
Upper Marlboro, Maryland 20774
phone
address
P R O F E S S I O N A L S U MMARY
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong
interpersonal skills, and an ability to lead and motivate a team to success. I am a highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and
increase service value.
E D U C ATION
January 1996
Bachelor of Science in Business Administration and Managment
University of Southern Mississippi
January 1992
Associate of Applied Science in Arts, English Language and Literature
Jefferson Davis Jr College, Gulfport Mississippi
E X P E R I E N C E
August 2023 - Present
Customer Service Specialist
RXO, Beltsville, MD
August 2023 - Present
Customer Service Rep / Warehouse Lead
RXO Logistics
• Multitasking
• Warehousing practices and procedures
• Claims investigation and research
• Employee relations
• Skilled problem solver
• Money handling abilities
• Data entry
• Complaint resolution
• Goal-oriented
Worked with cross-functional teams and a diverse
group of colleagues to achieve team goals and meet customer needs
•
• Requested escalation for unresolved issues
Collaborated with coworkers and managers to
resolve difficult and high-level customer issues
•
Increased customer satisfaction by effectively
resolving technical, on-site, and account issues
•
Handled complex transactional and emotional
customer situations quickly and professionally
while meeting service commitments
•
Met and exceeded performance goals by
approaching all interactions with an organized and relationship-driven approach
•
Built client rapport while accurately processing
repair documentation and troubleshooting
technical discrepancies to completion
•
Ensured that company policies and procedures
were followed while maintaining a safe and
productive working environment
•
Helped with the running and summarizing of
operational reports and information
•
(REMOTE) DATA ENTRY / ADMINISTRATIVE ASSITANCE
VALERIA R A Q U E L S E L D O N - R A Y
August 2017 - Present
Store Manager
Babs Records inc, District Heights, MD
July 2015 - Present
Slot Operations Manager
Live! Casino & Hotel Maryland, Hanover, MD
Scheduled technician repair appointments at the
request of the customer.
•
Manage point-of-sale systems, focusing on accuracy and efficiency
•
Generated repeat business through excellent
customer service
•
Investigate and challenge the status quo by
analyzing relevant data
•
Upheld and communicated store programs and
standards to employees for optimal quality,
freshness, safety, and cleanliness
•
Collaborated with clients to improve
communication and expand business opportunities
•
Keep track of inventory and make sure products are available
•
Was in charge of vendor selection and relationships in order to ensure the best pricing and on-time
delivery
•
Meet or exceed store sales and profit targets by
inspiring consumer loyalty
•
Used marketing and graphic design techniques to
support sales
•
• I'm establishing a loyal customer base.
Aided top-level decision-making and strategy
planning by cultivating positive relationships with senior executives and acting as a key advocate for various personnel issues
•
Employees were delegated daily tasks, which
streamlined daily progress and efficiency
•
Trained, coached and mentored staff to support
smooth adoption of new Slot Program
•
Was in charge of keeping track of orders, activities, schedules, and employee performance
•
Presided over weekly meetings with executive
leadership to identify areas for improvement, set
milestones, and customize products for specific
markets
•
Used superior customer service skills to cultivate and strengthen long-term client relationships
•
Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits
•
January 1993 - Present
Slot operations Director
Harrah's Casino Gulf Coast, Biloxi, MS
Organized [Timeframe] leadership workshops to
teach team members about productivity best
practices.
•
Built and strengthened positive relationships with team members, customers, and representatives
from manufacturers
•
Cultivated a loyal customer base by actively
listening to concerns, following up on them, and
providing dedicated customer service
•
Was in charge of [250] employees through training
and mentoring
•
Managed budgets worth over $3 million and kept
track of spending
•
Kept financial discrepancies to a minimum by
reviewing and approving billing invoices and
expense reports
•
Improved resource allocation while keeping
expenses under tight control
•
Assisted in the implementation of business
initiatives, the development of marketing strategies, and the procurement of goods from vendors
•
Empowered employees to contribute to the
company's continuous improvement, quality, and
growth
•
Built strong relationships with my coworkers,
customers, and suppliers
•
Was the driving force behind the creation and
launch of a business management software system
•
Accomplishments Telephone Service: Professionally
processed 80+ calls per day, providing information and service to ensure customer satisfaction
•
Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100%
accuracy
•
Customer Follow-up: Ensured that customers were
satisfied with company products and services by
doing purchase follow-up calls
•
Used Microsoft Excel to develop inventory tracking spreadsheets.
•
S K I L L S
• Good communication skills
• Retail materials management
• Strong interpersonal skills
• Training development aptitude
• MS Office Suite
• Report preparation
• Shipping procedures understanding
• Active Data Online
• Route dispatch
• Customer Retention
• De-Escalation Techniques
• Problem Resolution
• Telephone Etiquette
• Regulatory Compliance
• Multitasking
• Interpersonal Skills
• Adaptability
Contact this candidate