Felipe Martin

619-***-**** • ad37g6@r.postjobfree.com

OBJECTIVE

To become an indispensable team member as a highly effective Information Technology Technician. SUMMARY OF COMPETENCIES

Networking/Hardware/Services: Cisco 200 Series Network switch, Cisco 300 Series Network switch, UniFi Access Point, Rukus Access Point, Dell Precision, Dell Optiplex, HP printer, Kyocera printer, IBM, Apple; Apple iOS, Android, UPS, patch panels, cable splice, and termination Operating Systems/Applications: Windows 2019, Windows 2016, Windows 2012, Windows 2003, Microsoft Exchange, Windows 7, Windows 8, Windows 10, Windows 11, Acronis Backup, Visio, Microsoft Office, Microsoft Office 365, Office 365 Admin Center, Citrix Web Interface, Mitel phone, Spiceworks Ticketing, Zendesk Ticketing, ConnectWise, Kiosk, Tyler Incode, Tyler Energov, Teamviewer.

SUMMARY OF QUALIFICATIONS

• Have a positive attitude and the ability to handle multiple tasks. Also, have excellent user support abilities and interpersonal skills.

• Excellent communication and problem-solving skills and the discipline to develop and motivate end-users and colleagues.

EDUCATION:

2017 – Southwestern College Chula Vista, Ca.

Cisco Certified Network Associate (CCNA)

Completed Course: Introduction to Networks

2008 -2010 – ITT Tech Technical Institute National City, Ca. Completed Courses: Introduction to Personal Computers, Introduction to Programming, Network Standards and Protocols, Operating Systems, Microsoft Desktop Operating Systems PROFESSIONAL HIGHLIGHTS

September 2021 – present Helpdesk Analyst I (City of Imperial Beach – Contractor) Robert Half Technology San Diego, CA

• Assisted the users with the installation and configuration of Dell desktop/laptop and peripheral equipment and software within established standards.

• Assisted with setting up new, adjusting existing, and removing account credentials from multiple systems based on the new hire, transfer, and separation requests.

• Provide support for mobile devices such as iPhones, Tablet devices, and their associated applications.

• Prioritize and schedule helps desk tickets.

• Provide support for Windows desktop and office productivity applications such as Microsoft Windows 7, Windows 10, Microsoft Office Suite, and client applications.

• Used active directory to unlock and reset windows passwords, created user accounts, and assigned passwords

• Answers phone calls to support users with a computer, peripherals, and other technical problems.

• Diagnosed and assisted with resolving software, hardware, and network-related issues remotely

• Coordinates major equipment repairs; locates vendors and ships parts as needed for repairs; and arranges for vendors to perform on-site repairs. 2016 – 2020 Computer Technician

La Jolla Beach & Tennis Club San Diego, CA

• Perform systems and administration services such as creating user accounts, resetting passwords, troubleshooting application problems, and protecting data from computer viruses.

• Ensured that the desktop computers interconnect seamlessly with diverse systems such as file servers, application servers, and email servers.

• Configured security on shared folders and hidden shared folders for specific users or user groups. Domain workstation setup and active directory user account setups and distribution groups to user profiles

• Apply drivers, patches, and anti-virus to PCs and mobile devices.

• Network support and cat 5/6 cabling installations and patch panel 2012 – 2015 IT Administrator

The Grand Del Mar Resort Del Mar, CA

• Maintained and manage workstations, printers, scanners, and other equipment.

• Working knowledge of active directory, including resetting user passwords, organizational units and group policies, security groups, and distributions groups

• Determine, identify, and troubleshoot technical problems relating to software and hardware

• Domain workstation setup and active directory user account setups and adding security and distribution groups to user profiles.

• Troubleshoot internet and network connectivity issues and take appropriate steps to restore service or work with internet service providers.

• Perform systems and administration services such as creating user accounts, resetting passwords, troubleshooting application problems, and protecting data from computer viruses.

REFERENCES AVAILABLE UPON REQUEST