La’Shanda Jenkins

**** ******* **. ******, **. **241 {214}721-2983

Objective: Seeking a leadership role within a support services environment where organizational effectiveness, analytical and data entry skills will contribute to efficient operations.

SUMMARY OF QUALIFICATIONS

Extensive and progressive data entry experience within multiple fields of industry

Expertise in problem solving

Excellent communication skills

Providing consistent accuracy

Proficient in handling diverse tasks simultaneously

Setting and achieving immediate and long-term goals

Strong team building skills

Providing enhancements that reduce processing time and increase operational efficiency0.

EMPLOYMENT HISTORY

Bank of America-Dallas, TX 2012-2017

Operations Representative

Responsible for data entry of detailed payment information from remittance documents according to customer specifications. Also responsible for keying dollar amounts and micr line information from checks.

Payed close attention to detail working with speed and accuracy under the pressure of heavy workloads and deadlines. Was flexible around shift scheduling and end times when overtime was needed.

Hotels.com – Express Pros – Dallas, TX 2009-2010

Payment Services Coordinator

Responsible for day-to-day processing of invoices, reconciliation of payments for all reservations.

Processed a high volume of transactions daily required to be completed in a timely, accurate, and organized manner.

Ensured each transaction was processed in compliance with company policies and net terms.

Researched discrepancies, determined course of action, and provided data to Supplier Relations as necessary.

Caprock Claims Management – Dallas, TX 2006-2009

Lead Accounts Payable Processor

Responsible for posting payments to the correct policyholder’s accounts daily.

Ran daily deposit reports, making sure payments and reports matched and all money was accounted for.

Ran the billing invoices for the next billing cycle and mailed to policyholders.

Answered internal and external customer inquiries.

Met mid-month and month-end close goals each month.

Worked close with supervisor to maintain good working relationship with policyholders and agents and filled in on some of her duties in her absence.

Filled in for scan operator in her absence.

Performed quality control review on all policyholder accounts and made any necessary changes or corrections.

Contact this candidate