Madumita Sundararaman

New York Metro Area 516-***-**** ad37ev@r.postjobfree.com LinkedIn PRODUCT DIGITAL TRANSFORMATION LEADER

An ambitious Product Leader with extensive experience scaling business growth by implementing Cloud-based Product solutions within FinTech, Telecommunication, and Hospitality environments. Proven ability to pioneer products including developing Market Strategy driven by the KPIs to extend the reach of product offerings, Epic Scoping, Vendor, Stakeholder, Partnership, Data, and Backlog Management. Recognized as driven by Digital Transformation and Continuous Improvement with an eagerness to collaborate with cross-functional teams to deliver value and quality. AREAS OF EXPERTISE

Technical Product Owner (CSPO) Product Development Lifecycle Software Development Lifecycle MVP Scoping UX/UI Mockup Designs Software as a Service (SaaS) CPG Marketing Campaigns Digital Wallets Agile Methodologies Scaled/SaFE Agile Mobile Apps, SDKs & APIs Digital Asset Management Product Testing & UAT Postproduction Product Testing Vision

B2B & B2C Cloud & Static Tokens Data Analysis & Management BI Market Research Requirement Gathering Roadmap

Business, Functional, Technical Requirements Stakeholder, Business & Vendor Management ITIL Foundation Certified PROFESSIONAL EXPERIENCE

MASTERCARD New York, NY March 2021 - Current

Manager, Product Management: Orchestrated the collaboration between Product Owners and Business SMEs to craft detailed high-level and low-level designs for B2B and B2C MACS Products and Solutions, contributing to enhanced functionality and customer satisfaction. Mediated high-visibility product deliverables like Wallets and Token Authentication Framework. Domain: Digital Payments - Product and Engineering Applications: Agile Web development, Rally, Confluence, SharePoint, API, SDKs, Embedded, Hosted, Third Party PSP Integrations, Invision, FIGMA, Wallets, Cloud & Static Tokens, Product development. Accomplishments:

● Interacted with the UI/UX design team enhancing the End user experience for implementing Wallets for Apple, Google, and Samsung, Token Authentication Framework, Fraud Liability Shift, Static and Cloud Token, Browser Form Fill, Card on File Tokenization, Guest Checkout, Token Re-digitization, Token Recognition, Market Expansion and On Soil Epics.

● B2C enrollment and B2B tokenization increased by 12% & 22% by teaming with Technical Architects, Middleware, Pre-Checkout, and Checkout teams in implementing Product solutions.

● Co-authored the Product Roadmap and decomposition of Business efforts in the Product pipeline with the Technical Project Managers which resulted in delivering E2E Application Programming Interface (API) Automated tests.

● Steered and owned the Key Renewal Process, improving the test failure rate by 37%.

● Spearheaded the Test Data Management team by pioneering required Product data in managing internal teams and decreasing the data dependency by 53%.

● Coordinated review of Checkout data with the KPI team to understand Customer Behavior patterns in enabling A/B user-based testing.

CABLEVISION/Altice USA Bethpage, NY July 2015 - March 2021 Digital Product Manager: Reported to the VP of Enterprise IT, while monitoring and managing the Capacity and Resource planning for the Enterprise IT Leadership Team. Guided the review and approval of Wireframes, Visual UI/UX designs, and Prototypes. Facilitated the review process for finalizing the FRD, Process flows, and Site map. Streamlined processes, and directed, and tracked progress with many Vendor teams. Domain: Web Development - Engineering & Information Technology (Web E2E Redesign) Applications: Scaled Agile development, Jira, Confluence, Oracle Financials Suite, SharePoint, Microsoft Office & Visio, Zephyr, Tableau, ALM, Out Systems, FOCIS, CISCO Suite, ACEYUS Reporting, VERINT, Upstream Works Finesse, Genesys, Smartsheet, SaaS Internal Applications. Madumita Sundararaman ad37ev@r.postjobfree.com CABLEVISION/Altice USA Digital Product Manager (Continued) Accomplishments:

● Influenced the process of scoping features for MVP, Phase 1 & Phase 2.

● Increased Web sales by 44% by collaborating with Design, Development, QA, UAT, and other cross-functional teams.

● Defined new Business Processes for consolidating the Digital Assets using AEM for Targeted Customer Marketing Campaigns decreasing the time involved by 25%.

● Brainstormed, launched, and maintained over 23 different SaaS solutions for internal Business clients leading to one being implemented as a Field Technician Billing Solution which saved the organization $8.7 million a year in payouts.

● Defined and prioritized front-end and back-end User stories and finalized Acceptance Criteria using JIRA.

● Liaison between Business, Development team, and Testing teams implementing complex deliverables with narrow deadlines. STARWOOD HOTELS AND RESORTS Stamford, CT July 2014 - June 2015 Digital Product Manager: Collaborated with Global Creative, Development, and QA teams for any requirements and Customer Market Campaigns. Facilitated daily Agile ceremonies for updates on Status, Impediments, and Defect mitigation. Steered analysis of Marketing Content and Artifacts, tracking Defects and Defect resolutions which required updating the Business requirements accordingly.

Domain: Hospitality Web and App Development Applications: CCN & Saratoga (In house SaaS application), Branded Web

(Starwood.com), Enterprise Mobile Applications, Invision, Microsoft Office, Visio, Process Flows, Jira, Rally, SharePoint, Lino IT, NICE, Agile Methodology.

Accomplishments:

● Delivered and authored the written Business Requirements in the HP Quality Center.

● Spearheaded Call Center Navigator project, a software developed in-house for CCA’s to access and update guest profiles and booking transactions received via IVR.

● Guided the Product Owner to define User Stories, finalize Acceptance Criteria, and prioritize using Rally and JIRA.

● Deployed the end-to-end of the CCN app leading to a decrease in the average Customer call time by 14%.

● Gatekeeper and coordinator of the Digital Assets on all 10 brands, authoring detailed requirements for Branded Web and Enterprise Mobile Application (www.Starwood.com).

● Advised and influenced On-shore and Off-shore teams to implement Business Reengineering, Enhancements, and Maintenance Projects.

ADDITIONAL RELEVANT EXPERIENCE

ARISTON TEK INC New York, NY Senior UAT Business Analyst ACCENTURE TECHNOLOGY SOLUTIONS Wilmington, DE SAP Business Analyst EDUCATION & CERTIFICATIONS

Bachelor of Commerce (B.Com) University of Madras, Chennai TN, India Diploma in Information Technology NIIT, Chennai TN, India Certified Scrum PO ITIL Foundation Certified Agile Certified AI Fundamentals for Data Professionals B2B Go To Market (GTM) Strategy AI/ML Practices with ML Ops Accelerator VOLUNTEER SERVICE

Mentor: Games for Seva A Young Indian Culture Group (YICG) Leadership Program 2020 - 2022 Mentor: High School Robotics Team 2020 - 2021

Volunteer: All India Movement (AIM) for Seva 2020 - 2024 2