GAIL M. CRAWFORD

**** ********** ** 704-***-****

Charlotte, NC 28216 ad37el@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Senior Business Analyst/Lead Test Coordinator, Senior Software Test Lead/ experienced in AGILE, Waterfall, Business Process Assessment methodologies; tested and written Business and Functional requirements for Main Frame, Distributed Applications, Internet, Azure Cloud and Intranet manual and automation testing environments, full life cycle for system development; Work on Migration/Integration and Asset Management projects; Over 7 years Electric Operations experience

Complex BA/QA testing experience includes six banking and utilities mergers, government, and transportation

An outstanding record of facilitating JAD sessions, writing Business Requirements, writing test plans/scripts and of effectively determining the root cause of software defects.

Trained BA/QA's on various processes in ALM/Clear Quest to input Test scripts and defects and metrics

Wrote Business Requirements, Implementation Plans, Business Cases, Requirements Matrices, UAT and SIT Plans, Functional Design Documents, Business Requirement Documents, Vision artifacts

Data Conversions Testing

ACH Payments, SWIFT, Payments processing

Monitored and update SharePoint Team Site

Improved error ratio by 40% by training the Developers to Unit Test their programs

Interviewing and training new hires

Tested General Ledger with various applications from Financial to Utility Industry

Trained end-users on Distributed Systems and Mainframe Applications

Testing experience includes: manual, automation, internet/intranet, system conversion, disaster recovery, functional testing and UAT

Able to act as a liaison for developers, Program Managers and the senior management team.

Lead Technical Analyst for off shore testing team – Retail Mortgage Application - Impact

Write Functional Requirements for Siebel Retirement/Financial Services Upgrade

Agile Methodology

Coordinate Technical Requirements for Portal Upgrade

Meter Testing

EDUCATION and TRAINING

Tarrant County College – Business Computing

Central Piedmont Community College – Oracle Database, SQL

Software Project Survival – Bank of America

International Institute of Business Analysts (IIBA) Member

Skillshare – Annual Membership

CERTIFICATIONS & LICENSES

QAI Certified Software Test Engineer

Six Sigma Green Belt Certification

International Software Testing Certification – CTFL

Pursuing Agile Certification

Insurance Agent – Life and Casualty

SKILLS

Operating Systems Edge, Windows 10, Windows 11,

Testing Tools HP ALM Quality Center, Win Runner 7.0, Load Runner, Quick Test Pro, Hammer IT, Automated Test Facility by Test Wright, Track Record, MS Track for Windows 3.7, MS Visual Source Safe 6.0, Archimedes Bugbase, Unified Modeling Language, Enterprise Architecture (EA)

Databases MS SQL, MS Access, Oracle

Methodologies Capability Maturity Model, Waterfall, Agile/Scrum, Six Sigma, Business Process Assessment

Testing Skills System, Integration, Confidence, User Acceptance, Internet/Intranet, Crystal Reports, Actuate Report, VRU, Regression, CIMS, ACH, and International Wires, Impact System – Retail Mortgage, Main Frame Testing – Back office Tandem, CICS, DDA, File Aid, Middleware, General Ledger interface testing

Other Software Visio, Microsoft Project, Microsoft Office Suite - 365, Outlook, Enterprise Architect, Teams, Go To Meeting; Skype, Lync; Sales Force, SAP, Microsoft Dynamic CRM, SAAS Software Solutions; IT Asset Management – Alemba & Altiris, GIS, Work Management, Mobile Apps for various projects – Duke Energy

WORK EXPERIENCE

4/15/2019 – 10/06/2023 Sr. Business Analyst III – MARTA Headquarters – Technical Solutions Support

Elicit requirements from Stakeholders/SMEs/IT Teams

Create Business Cases

Create User Stories

Managed Sprints in JIRA

Create ‘As Is’ and ‘To Be’ diagrams using Visio

Elicit requirements from Business Stakeholders

Write requirements documentation

Create Training material(s) for Jr. BA’s

Responsible for monitoring Gate Check List – Initiation, Planning, Execution and Closeout of projects

Breezecard Phase II Project – assist/train Jr. BA’s

Sole Business Analyst for 24 months

Migration and Integration Projects

Asset Management Projects

Managed 12+ projects simultaneously

Upload requirements to Quality Center

Write UAT Test Scripts and Test the new software

Projects: Alemba Phase 1 & 2 – Asset Management, Mobile Ticketing, Enterprise Optimization Management, many more

Train Jr. BAs on basic BA processes

Train Jr. BAs on Quality Center

Manage DocuSign for the Project Management Office

Create Scorecard for Multi-Departmental Budget Survey Initiative

Created On-Boarding package for new hires

7/18/2018 – 02/08/2019 Sr. Business Analyst – Duke Energy Azure Information Protection - Cloud Implementation

Ran Daily Standups

Assisted Scrum Master with eliciting requirements from Product Owner

Created Use Cases

Wrote requirements.

monitored JIRA – tasks, subtasks, EPICS, Stories

meet with Stakeholders to ensure requirements are met

Monitored defects until resolved

Close out with Retrospective and Lessons Learned sessions

3/26/2018 – 7/05/2018 Momentive Performance Materials – Inside Sales Team/Americas

Sample Coordinator – Entered Sample orders into SAP CRM, search materials, enter customer data,

Update customer data, search locations

Match customers to Sales Staff

Process Chemical Sample orders in Sales Force – CRM

Enter samples requests, search sample request

Update customer data and requests, search materials.

User of CRM – SAP, Salesforce

06/12/2017 – 09/15/2017 Wells Fargo Corp Finance ENT Information Technology

System QA Lead Test Coordinator, Azure Cloud Migrations, Wholesale SWIFT Lead – Charlotte, NC

Managed 71 applications over various lines of business through migrations from the various testing phases through the QA gate to the Azure Cloud using:

oPac2000

oVisual Studio Team Foundation Server 2015

oPM Universal Workstation

Facilitated status calls

Create Test Status Reports

Create Test Plans

Managed Test Scripts

Collaborated with Project Management Teams, Architects, Developers, Test Teams

01/24/2012 – 04/7/2017 Duke Energy – Power and Delivery Solutions – Charlotte, NC

Project Test Coordinator/Requirements Analyst (BA)

Collect and document Business/Functional Requirements

Facilitate JAD sessions with Business Partners

Oversee Testing activities

Facilitate daily testing meetings

Manage Quality Center

Manage Defects

Manage Testers

UML and EA used for Requirements/Use Cases

Assist with UAT Testing

General Ledger interface(s) testing

Plan, document and track quality assurance metrics

Coordinate Technical and Business resources thru the testing process

Create testing documentation

Prepare Daily, Weekly and Monthly Reports

Facilitate meetings with Software Vendors

Worked on the following Projects: EGIS – Energy Geographical Information System – managing Duke Energy assets, ENABLE, DOMS, Street Light Repair Request, GTMS-Gas Transmission Tracking System, LanTrak Replacement Project and OPTIM

AGILE Tester

Professional References

Available upon request

Contact this candidate