Customer Service Representative

Ann Brady

Summary Experienced, independently working account manager in sales with

extensive customer service. Ready to take on the next challenge to produce rewarding results!

Experience

Present RX Systems Cave Springs, MO

LTC Coordinator

million-dollar accounts/orders for custom/stock products

Sales, processing orders, shipping

Keep up inventory numbers via usage of product

Assist graphic artist to mock up custom product

help with making production schedule

review final product for shipment both custom and stock

Set up new accounts with credit information and collect payments Customer Service Supervisor

• Oversaw group of 6 for 3 years

• Trained to quality calls

• Gave disciplinary action as needed

Wells Fargo (Sparks) Earth City, MO

Customer Service Representative

Achieved Level 1R underwriting certification

Managed a pipeline of over 200 loans. Necessary skills include:

Achieve a clean title for the loan

Order subordinations

Acquire payoffs from other lenders

Satisfy loan conditions

Verizon Wentzville, MO

Customer Service Representative / Inside Sales

Top 10% sales performer five consecutive years

Organized FCC and Telecom laws and regulations for 30 states

Operated special gate for handling escalation calls and consultant questions

Trained Long Distance team on computer entry system

Trained 350 Verizon Representatives on Long Distance sales and FCC mandatory scripting for each call

Overall office sales increased by 15% during my tenure

Lead representative in absence of coaches

Education Graduate - Fort Zumwalt North High School O’Fallon, MO

Took accelerated business classes of Computer Science, Math, Accounting. 333 Strube Rd

New Florence

Cell 314-***-****

***@******-*****.***

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