Customer Service Nursing Assistant

BP

BRANDY PRICE

********@*****.*** 205-***-**** Jasper, AL 35501

Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.

Caring and compassionate Nursing Assistant provides thorough clinical, customer service and communication skills. Adaptable to quickly learn new concepts and skills. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Bookkeeping

Employee Supervision

Office Management

Inventory Control

Staff Hiring

Data Entry

Operations Management

Expense Reporting

Customer Service

Financial Accounting

Clerical Support

Relationship Building

Training and Coaching

Administrative Oversight

Strategic Planning

Vital Sign Monitoring

Infection Control

Medication Administration

Patient Relations

Medical Terminology Knowledge

Patient Assessments

HIPAA

Basic Life Support

Patient Transport

Patient Triage

Emergency Management

Cardiopulmonary Resuscitation

Pediatric Advanced Life Support

Ambulance Driving

Airway Management

Patient Evaluations

A&B Mechanical Diagnostics Sales &

Service Jasper, AL

Office Manager

04/2023 - 01/2024

Administered payroll and maintained proper documentation of employee personnel.

Recruited and trained new employees to meet job requirements. Produced thorough, accurate and timely reports of project activities. Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel. Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Delegated work to staff, setting priorities and goals. Reviewed contracts for accuracy prior to signing off on behalf of the company.

Summary

Skills

Experience

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

The UPS Store Inc. Jasper, AL

Shipping Coordinator

08/2022 - 04/2023

Computed shipping, storage or demurrage charges using computer or price list.

Processed returns from customers in accordance with company policies and procedures.

Maintained communication with vendors regarding delivery schedules, product availability, and order status.

Compared and verified identifying information of outgoing shipments. Coordinated the movement of goods between suppliers, customers, and warehouses.

Weighed mail to determine correct postage.

Packed, sealed or affixed postage to prepare materials for shipping. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Compared shipping routes or methods to determine least environmental impact.

Lifeguard Ambulance Service

Birmingham, AL

Emergency Medical Technician

01/2009 - 12/2010

Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery. Performed CPR and used defibrillator on cardiac patients. Performed standard testing and administered medication to manage care in field and in transit.

Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process. Provided emotional support and comfort to patients while transporting them to their destination.

Documented patient condition and treatment to facilitate plan of care. Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.

Operated emergency vehicles with caution to keep patients, public, and first responders safe.

Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels. Cleaned and sanitized ambulance and supplies between calls. Documented calls in reports detailing incident type and course of treatment.

Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.

Dr. Robert Mitchell, M.D. Gardendale, AL

Medical Assistant

03/2003 - 08/2008

Scheduled appointments for patients via phone and in person. Responded to patient callbacks and phone-in prescription refill requests. Followed principles of asepsis and infection control to meet patient safety guidelines.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Prepared treatment rooms for patient examinations. Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Measured vital signs and took medical histories to prepare patients for examination.

Contacted pharmacies to submit and refill patients' prescriptions. Administered medications under physician's supervision. Collected samples from patients for laboratory testing purposes. Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Organized patient charts before each day's clinic sessions began. Bevill State Community College Sumiton, AL

Associate of Applied Science in EMT-Basic

09/2008

T.A. Lawson State Community College Birmingham, AL Certificate in Certified Nursing Assistant

03/2004

Corner High School Warrior, AL

High School Diploma

05/2002

Beta Club Member

Honor Society Member

Corner Alumni Association Scholarship Recipient

Honor Roll 1999-2002

Bevill State Community College Full Scholarship Recipient HOSA Member

Education and Training

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