KENSY HERRERA

Las Vegas, NV *****

702-***-****

ad37da@r.postjobfree.com

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic record keeping and insurance documentation. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Measure and record vitals

Medical Terminology

Charting / EHR / EMR

CPR certified

Human Anatomy and Physiology

Clinical and Diagnostic Procedures

Venipuncture/phlebotomy

Bilingual Spanish/English

Asepsis technique

Laboratory Techniques

Wound Care and Irrigation

Charting Expertise

Understands Medical Procedures

Able to Lift 50 Pounds

Professional Bedside Manner

EKG

Highly Organized

Proper Sterilization Techniques

ICD and CPT Coding

Treatment Room Preparation

Cleaning and Organizing

Check-In and Check-Out Procedures

Problem Anticipation and Resolution

HIPAA Compliance

Advanced Anatomy Knowledge

Patient Feeding

Documentation Procedures Expert

Catheter Change and Preparation

Decision Making

Patient Relations

Appointment Scheduling

X-Ray Processing

Critical Thinking

Time Management

Clear Communication

Procedure Assistance

Multi-line Telephone System Operation

Clinical and Operational Judgement

Multitasking and Prioritization

Medication Administration

Cleaning and Sanitizing

Examination Preparation

Wound Care

Experience

July 2020 - Current

Las Vegas Urology - Las Vegas, NV

Front and Back Office Medical Assistant

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Organized charts, documents and supplies to maintain team productivity.

Measured vital signs and took medical histories to prepare patients for examination.

Scheduled appointments for patients via phone and in person.

Documented notes during patient visits.

Responded to patient callbacks and phone-in prescription refill requests.

Incorporated outside records into charts and EHR.

Cleaned and maintained medical equipment following procedures and standards.

Conducted insurance verification and pre-certification and pre-authorization functions.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Educated patients about medications, procedures and physician's instructions.

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Assessed, documented and monitored vital signs for patients within outpatient setting.

August 2016 - August 2020

Curacao - Las Vegas, Nevada

Sales Associate, Team Leader, Credit Assistant.

Inventory, Customer service, opening and closing duties, sales support

Increased purchase amounts by cross-selling with similar products.

Answered incoming telephone calls to provide store, products and services information.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Answered product questions with up-to-date knowledge of sales and promotions.

Worked with fellow sales team members to achieve group targets.

Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Helped customers find specific products, answered questions and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs.

Used technology resources to assist customers in locating and selecting items.

Collected payments and provided accurate change.

February 2011 - May 2012

Calvin Klein - Las Vegas, Nevada

Sales Associate

Provide excellent customer service, take payments for merchandise, keep store neat and tidy, assist customer to find items they are requesting.

Built and maintained relationships with peers and upper management to drive team success.

Assessed customer needs to provide assistance and information on product features.

Reviewed files, recordings and other documents to obtain information to respond to requests.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Worked with fellow sales team members to achieve group targets.

Used technology resources to assist customers in locating and selecting items.

Increased purchase amounts by cross-selling with similar products.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Answered product questions with up-to-date knowledge of sales and promotions.

Answered incoming telephone calls to provide store, products and services information.

Engaged customers in friendly, professional dialogue to determine needs.

Helped customers find specific products, answered questions and offered product advice.

Education and Training

November 2019

Nevada Career Institute Las Vegas, NV

Medical Assistant Diploma

June 2014

Valley High School Hospitality And Tourism Las Vegas, NV

High School Diploma

Languages

Spanish

Native/ Bilingual

Accomplishments

Recognized for outstanding customer service.

Reduced patient wait time by 30%.

Named Employee of the Year, 2019.

Recognized for outstanding Credit Assistant Employee.

Consistently received 100% rate of patient satisfaction.

Recognized as Employee of the Goal Achievements for outstanding performance and team contributions.

Consistently maintained high customer satisfaction ratings.

Activities and Honors

Member, Small Business Association (2008 - present)

Member, Alumni Association

Certifications

Medical Assistant Associate - 2019

CPR - 2022

BLS - 2022

Nevada Department of Health Certification

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