Collection Officer

PAKINGGAN JOHN FREDIRICK T.

#* ******** **. ***** *******,Taguig City

Contact no.:093********

EmailAddress:****************************@*****.*** OBJECTIVES

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. SKILLS

• Computer literate (MSWord, MS PowerPoint, )

• Basic knowledge in electronics (trouble shooting, soldering, etching).

• Excellent presentation skills.

• Willing to be trained and to gain more knowledge

• Can communicate well when it comes in handling inbound and outbound call

• Professional in handling customer attitude

• Excellent in navigating company tools

• Can adjust in a fast-pased environment

EDUCATIONAL BACKGROUND

TERTIARY: Technological University of the Philippines Taguig-Campus Course: Computer Engineering Technology

Km 14 East Service Road, Western Bicutan, Taguig City 2015 – 2019

SECONDARY: Bagumbayan National High School

Bagumbayan, Taguig City

2011 – 2015

PRIMARY: CP Sta. Teresa Elementary School

Bagumbayan, Taguig City

2004– 2011

COMPANY BILL GOSLING OUTSOURCING

ADDRESS 16F THREE WORLD SQUARE, UPPER MCKINLEY RD, FORT BONIFACIO TAGUIG CITY

DATE MARCH 2, 2020- MAY 31, 2022

TITLE COLECTION OFFICER

SCOPE OF WORK AS COLLECTION OFFICER

- Accepting inbound and outbound call

- Assisting new customer if there's a changes need to do on their car loan account especially their address, phone number and email address.

- Accepting customer payment if it's a inbound call and calling customer if they are already due on their payment date.

- Providing customer other option/ways on how they can make their payment like they can pay thru Western Union, Money Gram, Automated system or Over the phone.

- Providing a solution or other option if customer cannot make payment wherein I provide best option which both of us will benefit.

- Studying basic state law's of America like which state can only be call on a specific time, and days.

- Correct handling of customer when they are angry, emotional or if there's any dispute on their account.

PERSONAL DATA

Birthdate : November 1, 1998

Age : 23 yrs old

Birth Place : Taguig City

Civil Status : Single

Height : 5’6

Nationality : Filipino

Province : Himamaylan, Negros Occidental

Religion : Catholic

Sex : Male

Weight : 86kg.

CHARACTER REFERENCE

Merlinda T. Fernandez (Accounting Especialist)

SONAK SPORTS Corporation

Contact No:094********

RICHARD RODERICK MORAGA(Industrial Project Manager) MAC GROUP CORPORATION

Contact No.: 091********

PAKINGGAN, JOHN FREDIRICK T.

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