Objective: General Cleaner

SUMMARY OF QUALIFICATIONS

More than ten years of experience performing various cleaning and maintenance tasks on dormitory and office buildings while employed with the U.S. Army and the U.S. Postal Service. While performing these tasks as a craft employee or in a supervisory capacity, teams were known to perform tasks in completing all assigned tasks efficiently, proficiently, and in a timely manner. Well known for organizing and participating with productive teams and utilizing initiative in accomplishing implied tasks. As a Noncommissioned Officer (Squad/Team Leader), U.S. Army, and Supervisor of Distribution Operations, USPS, ensured the cleaning and maintenance tasks were completed and maintained throughout the entire shift. Responsible for the cleanliness of maintaining and reporting maintenance issues with dormitories and office buildings to include bedrooms, bathrooms, hallways, and grounds keeping. May at times be responsible for the cleaning of carpets, windows, and polishing of tile floors. Self-motivated in effective working independently to manage cleaning needs in all building areas. Proficient with various cleaning equipment to include buffers utilized in the stripping and waxing of tile floors, handling chemicals and restocking supplies. Always attentive to detail and maintain a high level of professionalism while providing consistent and quality service. Possess excellent interpersonal and communication skills. Adept at completing work orders efficiently and on time with the ability to identify and report safety hazards and major repairs to department supervisors.

SKILLS

Excellent work ethic

Leadership

Basic math

Responsible

Flexible & Adaptable

Good telephone etiquette

HAZMAT knowledge

Chemical Cleaners

Strong Interpersonal Skills

Painting and plastering

Work Orders

EDUCATION

Bachelor of Science in Business Administration, University of Colorado at Colorado Springs, Colorado Springs, CO, 2010

Certificate, Associates Supervisors Training Program, United States Postal Service, Colorado Springs, CO, 2007

Computer Operations Certification, Microcomputer Technology Center, Woodbridge, VA, 2000

EXPERIENCE

U.S. Postal Service

Express/Registry Clerk Colorado Springs, CO March 2006 -Present

Responsible for the maintenance and cleanliness of assigned operational area and the reporting of any deficiencies to the appropriate department for remedy. Responsible for a broad range of work, including processing documents and information and inputting information into databases and systems, filling and filing record requests, and responding to customer queries. Registry clerks are also responsible for maintaining and updating databases and record systems, archiving repeated files or information that is inactive and no longer relevant. May also fill requests for customer queries in person, by e-mail, by post, or by phone and in the process maintain accurate records of document orders and movements and removing or archiving repeated documents or irrelevant, outdated, information. Communicate effectively, verbally and in writing, to ascertain the needs of the client, customer, by possessing the ability to pay strong attention to detail and showing the aptitude to make sound and timely decisions. Completes daily account activity and customer transactions; including maintaining accurate customer database for reporting and mailings. Required to effectively organize and maintain their workstations and offices to better serve their clients, customers, by providing feedback from clients, customers, in order to access possible improvements to existing products and the need for new products or services. The work involves continuous standing, stretching, and reaching. Clerks may be required to handle heavy sacks of letter mail or parcel post weighing up to 70 pounds.

Supervisor Distribution Operations Colorado Springs, CO March 2006 - Present

Supervised an assigned group of 50 personnel in automated, mechanized, and/or manual processing and distribution operations at a mail processing center/facility. Utilized knowledge of distribution operations, policies, programs, and procedures sufficient to oversee automated, mechanized, and/or manual processing distribution operations. Responsible for maintaining performance measurement systems and standards, and customer satisfaction indicators, as they relate to mail processing operations. Communicated information, instructions, or ideas to individuals or groups sufficient to provide guidance, resolve problems, facilitate information flow, and write reports. Responsible for recording and verifying timekeeping of employees working under direct supervision in one form or another by identifying and correcting clock ring errors and discrepancies to ensure employees are properly compensated. Administered the leave program in accordance with policy and bargaining unit agreements. Informs employees of leave balances. Approved/disapproved requests for leave. Recorded leave in the timekeeping system. Made and monitored higher-level assignments and documents as appropriate. Ensured employees are paid out-of-schedule premium when appropriate. Monitored payment of guaranteed time to ensure employees received proper compensation. Ensured Sunday and holiday premiums were received and paid correctly, and controlled unscheduled absences.

Increased operation efficiency rate from 93.7% to 98.5%

Increased administration efficiency of operation from 94.2% to 98.3%

U.S. Security Associates, Inc.

Security Officer Colorado Springs, CO January 2005 – March 2006

Performed security related duties in those areas containing priority and non-priority personnel, equipment, command and control communications facilities to prevent destruction, sabotage or loss as a result of intrusions, attacks or vandalism. Performed duties in restricted areas where maximum-security measures are required. Performed duties as a member of the reaction force to deny intruders and ward off infiltration or attack. Controlled entry of both personnel and vehicles to prevent unauthorized access to the restricted controlled areas on the installation. Apprehended and detained suspects. Prepared written incident reports. Maintained police desk blotters. Completed field interviews and other security related charts and forms. Supervised subordinate guards as required. Ensured operational area is properly cleaned and maintained and all deficiencies annotated, corrected, and reported.

Recognized for training and establishing a work force to work efficiently in support of the client's security effort achieving a 100% rating.

Trained all personnel in achieving an outstanding rating in their performance of their duties at their current and next level.

U.S. Army

Operations Center Noncommissioned Officer Fort Carson, CO August 1984 – December 2004

Supervised and maintained continuous operations in response to urgent matters and 24-hour daily operations in the Regimental Operations Center. Prepared and submitted reports tracking all unit movements, training, and deployments and reported directly to the Regimental, Division, and Corps Commanders. Prepared and submitted all required reports for serious incidents and served as the subject matter expert for all Regimental Operations Center issues, emergencies; search and rescue, Medical Evacuation, and wild land fire mission requests.

Responsible for the maintenance of Regimental Headquarters both interior and exterior.

Formed assigned teams on a daily basis to perform all duties both assigned and implied in the maintenance of the entire Regiment.

Ensured all office buildings and dormitories, barracks, were properly maintained and any deficiencies were documented and corrected by assigning teams or notifying the appropriate agencies for maintenance.

Ensured personnel were properly trained in their assigned duties in the cleanliness and maintenance of their assigned equipment and living areas and the proper correction and documentation of all deficiencies.

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