Joanita Broussard

Houston, TX *****

ad3794@r.postjobfree.com

+1-346-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Care Specialist (Remote)

PNC Bank - Pittsburgh, PA

January 2023 to Present

Maintain customer accounts and record account information. Oversee customer financial accounts and process customer adjustments. Make product recommendations or services to customers based on their needs and preferences. Upgrade and cancel customer accounts by customer request. Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints. Reach out to customers via email and telephone to verify account information. Ensure customers are satisfied with their purchases or service. Assist customers in placing orders, fulfilling refunds and handling exchanges. Oversee product recalls.

Use technology to maintain customer records and orders. Customer Service Representative/Remote

Advantage Reserve - Reservations Call Center - Florida January 2022 to January 2023

I provide high-quality central reservations services to the hospitality industry. I serve independent hotels and management companies . I provide exceptional customer support including Voice Reservation Services and Website Booking Service. I work with individual properties or brands to customize a set of solution that fit the needs, reduce internal cost, optimize conversions and increase revenue. Àlorica customer care representative

Alorica Calling Center - Houston, TX

October 2020 to January 2022

Responsibilities: Talk to customers over the phone, email, online chat. Maintain and updates customer information as necessary to resolve their questions and concerns. Through working with systems: Pure cloud, Oracle, Spectrum, Smokescreens, Avaya, EIS, Admin, Envision Rx Plus website, Elixir Rx Plus Plan 2021, Elixir Rx Secure Plan 2021. Enrollment for members for (AEP)- Annual Enrollment Period for part D drug prescription plan. Transitioning current member from Envision Rx Plus plan 2020 to Elixir Rx Plus plan 2021 or Elixir Rx Secure Plan 2021. Bus Operator Trainee

Metropolitan Transportation Authority - Houston, TX January 2020 to October 2020

Responsibilities: Picking up and dropping of passengers at designated locations. Followed a planned route according to a timed schedule. Helped disabled passengers get on and off bus. Obey traffic laws and state and federal transit regulations. Follow procedures to ensure passengers safety Customer Service/Assembly

Caterpillar - Seguin, TX

December 2018 to January 2020

Responsibilities: customer service rep. Assistance in assembly warehouse with customers parts and other workspaces in the company. Talk to customers over the phone, email, online chat. Maintain and updates on customers information as necessary to resolve their questions and concerns. Delivery Driver

Amazon Delivery - Houston, TX

May 2017 to December 2018

drove routes and delivered packages to customers and customer service to clients. Followed a planned route according to a timed schedule. Packed items from warehouse for daily deliveries on an assigned route. Returned items to warehouse that were unable to be delivered. Contacted client about deliveries, took pictures of items, signed off on hand held minicomputer for verification of deliveries Office Manager/Broker

Lalique Realty & Associates - Houston, TX

January 2014 to May 2017

Responsibilities: Office duties, payroll, contracts, touring property with clients, renting, leasing, marketing, accounting, Talk to customers over the phone, email, online chat. Maintain and updates on customers information as necessary to resolve their questions and concerns. Marketing, open house events, walk through inventory homes, worked closely with new construction builders, realtor events and advertising.

Education

Bachelor's in Mass Communications

Texas Southern University - Houston, TX

September 2010 to September 2014

Skills

• Bus Driving

• Driving

• Delivery Driver Experience

• Shuttle Driving

• Van Driver

• Courier

• Commercial Driving

• Route Driving

• Time management

• English

• Cashiering

• Cash handling

• Leadership

• Negotiation

• Analysis skills

• Contracts (10+ years)

• Administrative experience

• Customer service

• Sales

• Property leasing

• Property management

• SharePoint

• Workforce development

• MLS (10+ years)

• Hospitality

• Life and health insurance license agent (1 year)

• Flatbed

Certifications and Licenses

CDL B

Real Estate License

Driver's License

Health and life insurance agent

Assessments

Customer service fit — Proficient

June 2022

Measures the traits that are important for success for customer service roles Full results: Proficient

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Work style: Conscientiousness — Proficient

June 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Sales skills — Proficient

February 2022

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales fit — Proficient

June 2022

Measures the traits that are important for success in sales positions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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