Juanita J. Cole-Davis

**** **** *******

North Richland Hills TX 76180

817-***-****

ad3789@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Call Center expertise providing professional and courteous customer support in a high-volume environment. Highly skilled in-service solutions and innovative marketing concepts. SKILLS

Customer interface expertise, Skilled call center operations, Multi-line phone operation proficiency, Strong problem solving aptitude, Persuasive speaker, Exceptional work flow management, Adheres to customer service procedures, Committed to maintaining data integrity

WORK HISTORY

MCKESSON PHARMACY/REMX STAFFING

11/2022 - 01/2024

PATIENT SERVICE REPRESENTATIVE

● Take inbound calls from patients for the Novartis Patient Assistance Foundation

● Assist patients in enrollment process into foundation

● Process requests for refill of medication

● Check status of and confirm shipment of medication CIOX HEALTH/ADECCO STAFFING. 05/2022- 09/2022

CLIENT SERVICE REPRESENTATIVE

● Process medical chart retrieval for various healthcare companies

● Make outbound calls to doctor offices as well as other medical

● Facilities to update site information as well as request and or confirm Retrieval method.

● Promote electronic provider portal

● Research and update provider and medical facility location MAP COMMUNICATIONS 06/2020 – 05/2022

CUSTOMER SERVICE REPRESENTATIVE

● Effectively manage high volume of inbound customized business calls for various companies and individuals nationwide.

● Professionally greet callers, providing required information. Keep records of customer interactions or transactions, recording details of inquiries,

● complaints, or comments, as well as actions taken.

● Document detailed messages.

● Route critical messages, prioritizing emergency calls. Utilize internal systems and tools. REFUSE SPECIALISTS 03/17 – 03/19

CUSTOMER SERVICE SPECIALIST

● Ensure customers’ needs were satisfied using I dissection and resolution of problems at every level.

● Maintain a professional and helpful demeanor while providing services according to policies and procedures.

● Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

● Check to ensure that appropriate changes were made to resolve customers' problems.

● Performed research, offered solutions, options and strategies until resolution was achieved.

● Updated and safeguarded all data, records, and logs. SANTANDER CONSUMER 05/09 – 02/17

BACK-END ACCOUNTS MANAGER

● Responsible for account management including: Credit and collections of auto accounts.

● Handled outbound as well as inbound collection calls for payment solutions.

● Provide assistance by offering solutions based on customers’ individual needs with the goal of negotiating immediate payment and or promise to pay with specified payment arrangements. Implemented credit policies and procedures.

● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

● Updated and safeguarded all data, records and files

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EDUCATION

Mac Arthur Sr High School Lawton, OK

Cameron University Lawton, OK

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