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Customer Care Technical Support

Location:
Milpitas, CA
Salary:
$59,000
Posted:
March 09, 2024

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Resume:

Mark Gerard Vindiola

817-***-**** ad3788@r.postjobfree.com

Professional Summary:

United States Air Force Veteran with over 22 years of combined experience providing customer care, technical support, administrative support

Further skills and experience includes:

Extensive experience with inventory and quality control

Experienced with Material Movement/Shipping Coordination

USAF Hazardous Material Preparer/Inspector

Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access Database, and Windows)

Experienced in Database Administration with PKMS, JDE and SAP Inventory Management Systems

Experienced in analysis of CompTIA A+, Network + and Security + embedded systems

Professional Experience:

DoorDash, Inc

9/2021-Present

Independent Contractor

Deliver goods and materials to customers on time and in excellent condition

Utilized GPS to optimize routes and continuously meet estimated delivery times

Communicated with customers to keep them up to date with their orders

Made sure orders are complete before delivering orders to customers

All Saints Hospital, Fort Worth, Baylor Scott and White Group

05/2018-08/2021

Supply Chain Management Technician

Assisted in receiving in materials and supplies both by handheld terminal and confirmation of receipt referencing packing list and purchase order number(s)

Assisted in delivering materials and supplies to requesting essential Hospital Staff

Assisted in the process of collecting medical equipment daily throughout the hospital for disinfecting, sanitizing, cleaning, packaging and delivering back equipment to the essential groups and departments

Assisted in delivering essential supplies and materials along with pulling these items from storeroom for patient care

Goodwill Industries of Fort Worth

01/2017-08/2017

Employment Consultant/Case Manager

Supported and assisted participant placement for the purpose of leading clients to employment

Supported and assisted participants to help them realize their potential within Internal Developed Program within the scope of their job

Assisted in verifying client job readiness each month

Responsible for assessing participant preference and strengths in order to place in an optimal program position

Managed client files, ensuring files contained all necessary documentation as mandated by the Agency and any applicable funding source requirement

Responsible for maintaining data management and case management in a timely manner; documented all activities for clients within timely manner of events occurring; maintained up-to-date enrollment log; created statistical and narrative reports to track clients on a monthly basis in order to compare their own reports against internal tracking system

Interviewed clients to determine qualifications, employment goals and interests for job placement

Maintained employment partnerships throughout the community

Contacted prospective employers to explain placement services and solicit employment opportunities

Responsible for working cooperatively with all Goodwill staff members to ensure the success of all Goodwill Outreach functions and operations

Uber

12/2015-04/2018

Independent Contractor Ambassador Driver

Professionally and courteously transported clients to their pre-booked destinations either from their homes, hotels or entertainment establishments

Williams Sonoma, Inc.

06/2015-02/2016

Receiving Clerk

Monitored personnel offloading product safely and efficiently with emphasis in protection of the product while being offloaded in a large and busy Receiving Dock Area

Researched and resolved any receiving issues through the complete product receiving process

Assisted in the receiving process when needed in the event of backlog

Assisted Receiving Administrator in preparing shipment documentation for Inbound Receiving

Olympus Corporation of the Americas Contractor through Kelly Services

03/2014 -03/2015

Assisted with heavy workload in the Receiving and Inventory department all while

meeting the period end expected deadlines

Assisted in picking/packing of finished goods, and loading, unloading, and storage of

both finished goods and product orders; experienced in operation and utilizing Work

Assisted Vehicle (WAVE)

Actively participated in assisting with cycle count processes

South and East Bay Airport Shuttle

10/2012 – 01/2013

Shuttle Driver

Professionally and courteously transported clients to/from airports to/from their homes, hotels or businesses

Safely loaded and unloaded baggage

California Air National Guard, Moffett FAF, CA Transportation Assistant/Packer

10/2007-04/2012

Recognized, isolated, analyzed, resolved specific and general problems relating to proper utilization of common transportation services

Selected modes of transportation and routing to obtain most efficient and economical service to the government in accordance with established policies and regulations

Actively participated in the development of procedures and studies on a variety of one-time movements, special cargo activities and repetitive high volume operations

Responsible for the inspection of commercial carrier’s equipment before and after delivery receipt

Prepared and processed requests for outbound Government Bills of Lading

California Air National Guard, Moffett FAF, CA

Traffic Management Craftsman

02/1998-02/2012

Evaluated and prepared passenger related travel requests, effectively communicated with the general public and military personnel

Coordinated urgent travel for passengers during emergency situations

Followed strict guidelines and procedures to insure proper movement of materials

Ensured proper documents and packaging of classified cargo for shipment, storage, and movement

Experienced in moving Cargo and Freight utilizing material handling equipment safely such as Forklifts and various types of pallet jacks along with off-loading material from Commercial Trucks and Aircraft

Received FAA Certified Training for extended Airport Security Duty Assignment

Squadron Safety NCO Next in Charge

EDUCATION:

Community College of the Air Force 90 semester hours, 04/1998- 02/2012

Business Administration/

Transportation Management through the NCO Academy2/2005- 5/2005

Security IT Associate

New Horizons Computer Learning Center, 6/2016 – 8/2016

Pursuing Bachelor’s Degree in Business Administration



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