JOAN L. TYRRELL

248-***-****

**** ******** *******, ** *****

ad3772@r.postjobfree.com

SUMMARY: Was employed full-time as a Network Administrator for a large suburban library in a MICROSOFT and CISCO environment. Prior to that was employed as a Desktop Technician for a global automotive plastics components firm and as an adjunct instructor at Oakland Community College teaching Network Administration and Networking Concepts. Graduated from a certificate program of CISCO NETWORKING with WIRELESS and VoIP. Obtained CCNA (Cisco Certified Network Associate), CCNA Voice, A+, and DELL certifications. Currently licensed as a P.E. with CCNA and A+ credentials.

OVERVIEW:

Currently working full-time as a Network Administrator with Baldwin Library for roughly 2 years.

Worked full-time as technician with Compucom (an IT Services firm) for 5 years.

Taught Networking Concepts at Oakland Community College for 4 years.

Six years of experience in Customer Service at Micro Center (desktop & networking supply store).

Worked as a technician to migrate workstations from Windows 7 to 10 and to upgrade hardware when necessary.

Completed hands-on training in Security, Microsoft Desktop Maintenance and Repair (Hardware and OS), Wireless LANs, and VoIP.

Obtained certification in Cisco Unified Communications Manager Express, Cisco Unified Communications Manager, Cisco Unified Presence, UC500 and Cisco Unity Connection.

Over 5 years of troubleshooting and maintaining Cisco routers and switches. Experience in TCP/IP, Addressing, RIP, EIGRP, OSPF, VTP, VLANs, Spanning Tree, Access Control Lists, NAT, HDLC, Frame Relay, Point-to-Point, and SIP.

Project managed new equipment installations for over 6.5 years. Included PSTN switch installations, SONET multiplexors, cabling infrastructure and other network facility equipment.

High profile projects include installation of the CCS/SS7 backbone network that supports feature services (such as Caller-ID) generating revenue of billions of dollars every year.

Researched emerging technologies and their possible role in the EDS/GM network.

Managed and trained crew to inventory circuit and switch equipment at PBX installations.

Worked jointly to develop the “1988 EDS/GM Transmission Plan”, circuit requirements for the EDS/GM network spanning 700 PBX sites across the United States.

EDUCATION:

Certificate in Cisco Networking with Wireless and VoIP from Baker College of Auburn Hills, MI

Magna Cum Laude

Bachelors of Science in Industrial Engineering from University of Missouri-Columbia

Curators Freshman Scholar

Certifications and Licenses

CCNA VOICE – recertified February 18, 2015, through to 2018

CCNA – recertified March 30th, 2022 through to August 9, 2026

Professional Engineering License – State of Michigan

Comptia A+ - certified through to September 9, 2026

Dell – Dispatch Technician Certification received December, 2018

WORK HISTORY:

2021 to Present

Baldwin Public Library, Birmingham, MI

Network Administrator-programmatically determined port utilization in a record-free environment. Upon this completion, did a cable management project that eliminated days of annual downtime to zero downtime, and saved unnecessary equipment and installation costs. Reviewed network monitoring systems for “network knowledge opportunities”. Responded to trouble tickets to perform day-to-day maintenance of PC systems and LAN equipment. Performed network monitoring with WireShark and discovered an “ethical hacker” situation. Answered patron questions of technology if requested by the library staff.

2016-2021

Compucom, Wixom, MI.

Deskside Technician – maintained desktop, laptop, and LAN systems in a highly secured environment for a global automotive plastic components firm. Work assignments included: Windows 7 to Windows 10 migrations, the troubleshooting of desktop, laptop, peripheral and LAN equipment in a Microsoft and Cisco environment. Performed software installations and troubleshooting locally and remotely via Skype, Remote Desktop, and SCCM remote tool. (This position was fulfilled by Brooksource for 5 months before being hired by Compucom.)

2015-2018

Oakland Community College, Auburn Hills Campus, Auburn Hills, MI

Adjunct Instructor – teaching courses with topics of Cisco routers and switches. These topics included: TCP/IP, IPv4 and IPv6 addressing, Spanning Tree, VLANs, and OSPF, EIGRP and RIP routing protocols.

2009 to 2015

Micro Center, Madison Heights, MI

Customer Service Representative - Handled customer questions and requests, sales and register. Micro Center is a large retail supplier of IT equipment to both the business and home user.

1995 to 2008

Took family leave to care for infant daughter. During this time performed, volunteer and paid assignments

At a local school. Duties included: Math Tutor, Lunch Aide, and Recess Supervisor.

1992 to 1995

Ameritech, Digital Transmission Equipment Engineering. Detroit, MI.

Equipment Engineer. Engineered and managed equipment installations for SONET multiplexers, SONET digital loop carrier, and electronic crossconnect systems. Duties included: equipment provisioning, funds appropriation, equipment procurement, vendor selection, updating equipment records, and interfacing with all appropriate groups to insure a complete, timely and quality installation.

1988 to 1992

Ameritech, Central Office Switching Equipment Engineering, Southfield, MI.

Equipment Engineer. Engineered and managed equipment installations for the Nortel DMS family of electronic switches, SS7 Signal Transfer Points, and Packet Switches. Duties included: equipment provisioning, funds appropriation, equipment procurement, vendor selection, updating equipment records, and interfacing with all appropriate groups to insure a complete, timely, and quality installation.

1985 to 1988

Electronic Data Systems, Communication Services Division, Southfield, MI.

Telecommunications Engineer. Developed PC-based system to support network architecture design and planning. Worked jointly to develop the “1988 EDS/GM Transmission Plan”. Researched software systems that would enhance current work processes. Participated in a study to determine viable long haul carriers for the EDS/GM network. Managed and trained personnel to inventory circuit and switch equipment at PBX installations. Documented and enhanced inventory procedures.

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