David Rodriguez

IT and Management

**** ** **.

Omaha, NE 68104

ad374s@r.postjobfree.com

402-***-****

SKILLS and Programs

Global Policy gpupdate /force, Firmware Updates, Bios Upgrades, Remote desktop connections, Diagnosing Network issues, Troubleshooting Hardware and software, Equipment setup and installation, Computer repairs, Active directory, Password unlocks, Thin client troubleshooting, Laptop and desktop diagnosing and repair, troubleshoot Windows, Android, IOS and iPhones, MFA setup, Python, HTML5, CCS, PowerShell, .Net6, Excel, Visual Basic 6, Javascript, C / C++ /C#, Java, Hibu website development tools, JotForm Online application creator, Avionte Staffing software. Manager, Payroll, StaffSuite 3.5, Ceridian, Kronos, Microsoft Suite, Mentoring, Development of employees. Familiarity with API.

WORK EXPERIENCE

Service Engineer II Blue Cross Blue Shield of Omaha Omaha,Ne. April 2019 – Feb 2024

Responsibilities: Firmware upgrades, Bios Updates, Azure, packaging software with PowerShell, installing software, troubleshooting software and hardware. Replacing laptop keyboards, batteries, and other components. Submitting warranty work. Rewired backroom removing over 100 Cat5e cables replacing with fiber wire and switches at each station for imaging computers. Back up SSDs via VHD hard drives to comply with URAC and other policies. Assisted with New hire orientation in the portion of technology and getting new users set up with devices. Additional skills include programming and looking for ways to improve processes. I poses the ability to do some programming in .Net6, JavaScript, C# and others. This is something I am still building on and would like to continue to grow. I understand pretty much any coding I look at and can research what I do not know.

Federal Employee Customer Service Blue Cross Blue Shield of Omaha Omaha, Ne. April 2019 – June 2020

Responsibilities: Help customers, which includes both Providers and General Customers, access states of claims, payments, reimbursements. Updating Documents. Help filing claims and determining why certain claims were denied. Answered email from the portal and well as incoming lines. Attended a walk-up desk when needed. Quickly learned the systems and became a go to helping other CSCs. Promoted to help file some claims as well as to help in the transition of software systems.

Bilingual HR /AP CL Construction, LLC. Wahoo, NE June 2018 - 2019

Responsibilities: Learned the ins and outs of Foundation software. Mentored and developed others by teaching new ways of using the software and features that were already in place, but not in use, which makes entering information much faster. Interact with employees while providing Safety meeting pointers, Health care enrollment, WC, and other services. Mentored employees how to use BusyBusy apps, trained them in how to update their apps (the majority were Spanish speaking and not tech savvy at all). Additional duties included payroll, A/P, and keeping several spreadsheets updated.

Bilingual Branch Manager Staff Mid-America Inc. Omaha, NE August 2016 – May 2018

Responsibilities: Created Visual Basic 6 programs to track turnover, applicants, manpower requests and other metrics. Handled the website increasing traffic. Successfully promoted and increased the traffic to the website by correcting the web crawling keywords. Our website is now the top result when searching for employment. Created an online application and revised the paper version of the application to be more in line with the company’s needs. Tracked visitors log and implemented Ad placements to increase traffic to site and brick and mortar building. Used Google AdWords to increase awareness of our site and bring forth qualified candidates. Successfully worked with our clients to increase sales and assure that the client’s needs are promptly met. Began a program of attending Job Fairs and partnering with other job fair attendees to supply them with employees. Managed the intake of applicants from application to placement. Issues discussions and corrective action up to and including terminations based on company policies.

Bilingual HR Specialist West Liberty Foods LLC - Mount Pleasant, IA - October 2013 to February 2016

Responsibilities: Developed Visual Basic programs in Excel to create locker databases and autofill some recruiting forms. Created databases to Mail Merge notices to employees. I handled payroll for temps and fulltime team members. I also handled unemployment fact findings and appeal hearings. I mentored and guided users with their benefits such as medical, dental, vision, 401k, and a wellness program. I handled seniority increases and transfers of positions. I also hosted the HR Portion of orientation and did translations as I am Bilingual. Additional responsibilities include FMLA, PLOA, and other available leaves. I am also familiar with some OSHA requirements and regulations.

Accomplishments: I shortened the time it took to process payroll from 14 hours to 4, by improving the process of how checks are sorted. I have developed visual basic programming in excel to create locker databases and autofill some recruiting forms. I reduced the amount of time the HR orientation portion took from 4 hours to just over 3 hours while increasing participation and information retention.

Skills Used: Attention to detail, programming, and always looking for ways to better the current system to produce results without sacrificing quality.

Operations Manager ETCON Employment Solutions - Jefferson, GA 30549 -October 2006 to July 2012

Staffing Agency - Managed employees and provided monthly Operations Reports. Provided employees to clients, prepared payroll reports, maintained client communication, followed all laws and regulations regarding client and employee confidentiality, and issued write up and correction to employees as needed. Familiarized with some OSHA requirements as it was needed during investigations for Worker’s Compensations.

When I took the position, the branch had only 6 temporary employees working at one client, which was due to shut down in a few months. I made recent sales and acquired clients. By the time I was leaving there were over 300 temp employees working at many locations. Letters of recommendations are available upon request. Clients included Toyota, Samsung, Buhler Yarns, North American Stainless, and ALDI. Letters of recommendation available. I also managed to increase sales while the economy was down.

Owner JHPC Inc - Vero Beach, FL - 1999 to 2006

Owned and managed the company - Managing employees and preparing reports for financial statements. * Increased sales * Grew the company from 1 bobcat into 4 bobcats, 2 excavators, 1 bulldozer and a tractor * Managed our crews to maintain proper water flow off the property as well as land clearing.

EDUCATION

Associates of Computer Programming University of Phoenix - Phoenix, AZ 2011… 3.82 GPA

High School in General Polk City High - FL

CERTIFICATIONS

FMLA, C#, C++, C, JavaScript, SQL

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