Giselle Falla

Orlando, FL *****

ad3745@r.postjobfree.com

+1-954-***-****

Experienced Loan Processor Manager with over 20 years of hands-on experience in overseeing loan processing activities within a fast-paced lending environment. Skilled in analyzing financial data, ensuring regulatory compliance, and optimizing loan approval processes. Adept at leading cross- functional teams to achieve organizational goals and deliver exceptional customer service. Work Experience

Loan Processor Manager Primary Residential Mortgage -Remote Residential Mortgage

December 2019 to Present

Led a team of 10 loan processors, overseeing end-to-end loan processing operations, including document verification, credit assessment, and underwriting. Collaborated with senior management to develop and implement strategies for streamlining loan approval processes,

Conducted thorough financial analysis and risk assessment to ensure loan applications met internal policies and regulatory requirements.

Maintained open communication channels with clients, providing updates on loan application status, resolving inquiries, and ensuring a high level of customer satisfaction. Implemented quality control measures and audits to ensure data accuracy and compliance with industry regulations.

Senior Loan Processor

Flagstar- Bank - Bellevue, WA

January 2018 to December 2019

Processed and reviewed loan applications, verifying financial documents and conducting credit checks to determine eligibility and risk.

Collaborated closely with loan officers, underwriters, and legal teams to facilitate smooth loan processing and timely approvals.

Assisted in developing and updating loan processing guidelines to align with changing industry regulations and market trends.

Managed a portfolio of high-value loan applications, consistently meeting processing targets and ensuring accurate documentation.

Senior Loan Processor

Bayburg Financial LLC - Fort Lauderdale, FL

April 2013 to December 2017

Assisted in processing 30 loan applications a month, maintaining a 99.9% accuracy rate. Identified potential financial risks and worked closely with underwriters to address concerns. Maintained up-to-date knowledge of federal and state regulations, ensuring all applications adhered to compliance standards.

Provided weekly updates to loan officers, ensuring clear communication and timely progression of applications.

Assisted in processing loan applications, gathering required documentation, and communicating with clients to resolve inquiries.

Maintained organized records of loan applications, approvals, and denials, enabling efficient tracking and reporting.

Processing Manager

First Decision Mortgage - Gainesville, VA

May 2000 to April 2013

Process and prepare for closing retail mortgage loans (conventional and government, purchase, and refinance) under various loan programs in accordance with policies & procedures, register loans on the origination system. Perform Pre-Close Call update communication log as needed. Issue proper disclosures as required by federal regulatory compliance and review rate locks and point objectives for accuracy, ensure overage and underage is approved as well as waiver of any fees, set up files, and order all necessary exhibits for appraisals and credit reports, check alternative documentation for accuracy and potential problems, order title insurance, closing protection letters, wire instructions, and escrow fees. Review flood and tax certificates and surveys noting all issues upon receipt, review all documents thoroughly before submission to underwriting, obtaining and reviewing documents for acceptability against loan conditions, with the loan officer, coordinate with buyers, sellers, title companies, escrow agents, surveyors, and real estate agents to obtain additional documentation. Completing due diligence reviewing post- commitment conditions.

Skills

• Loan Processing Management Financial Analysis

Regulatory Compliance

Team Leadership

Risk Assessment

Process Optimization

Customer Relationship Management Problem Solving

Communication Skills

Data Analysis

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Loan Processing Software (e.g., Encompass, Calyx Point) Strong understanding of industry regulations and compliance standards Strong financial analysis and risk

assessment

Excellent communication and interpersonal abilities Comprehensive knowledge of loan processing software and tools Detail-oriented with a keen eye for discrepancies

Team leadership and management

Languages: Spanish- Fluent

• Loan Officer Experience

• Escrow

• Underwriting

• Portfolio Management

• Credit Analysis

• Pricing

• Fair Housing Regulations

• Management

• CRM Software

• Research

• Market Analysis

• Office Management

• Banking

• Financial Report Writing

• Negotiation

• Budgeting

• TILA

• Loan processing

• Financial services

• Sales

• Mortgage servicing

• Financial analysis

• Relationship management

• Customer service

• Tax experience

• Analysis skills

• Supervising experience

• Communication skills

• Time management

• Microsoft Office

• Microsoft Excel

Certifications and Licenses

Real Estate License

MLO License

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