CONTACT ME

Fort-Myers, Florida

239-***-****

ad3741@r.postjobfree.com

in/anilleonce

/trailblazer/jleonce

A W A R D S

● Trailhead Ranger

SKILLS

Salesforce Administration: Sales Cloud, Service Cloud.

User Training and Support

Process Automation

Project Management

Reporting and Dashboard Creation

CRM Optimization

HOBBIES AND INTERESTS

Salesforce Certification Pursuit

Reading Salesforce Publications

Salesforce Trailhead

ANIL LEONCE

S A L E S F O R C E ADMINISTRATOR

PROFESSIONAL SUMMARY

Detail-oriented and certified Salesforce Administrator with hands-on experience in managing CRM systems,seeking to leverage my skills in a dynamic environment.Completed a comprehensive 3-month capstone project focusing on Salesforce administration, demonstrating proficiency in optimizing Salesforce systems,enhancing user experience,and improving business processes.

WORK EXPERIENCE

Saasguru,Salesforce Administrator Intern

2023 - Present

Successfully streamlined the lead-to-customer conversion process,resulting in a 15% increase in conversion rates and enhanced user experience, leading to a 25% reduction in support tickets related to CRM usage.

Customized Salesforce to fit the specific needs of the business, including creating custom objects,fields, and record types

Managed data import, export, and cleanup activities, ensuring data integrity and accuracy.

Conducted training sessions for new Salesforce users and provided ongoing support, significantly improving user adoption rates.

Implemented process builders and workflow rules to automate routine tasks,enhancing operational efficiency.

Allied Universal, Account Manager

2016 - Present

Developed and maintained strong relationships with clients, understanding their unique security needs and challenges.Act as the primary liaison between the client and the security service provider .

Analyzed account details such as usage,data and client comments to enhance understanding of effectiveness and client needs.

Oversee the execution of security service contracts, ensuring that all services are delivered in compliance with the contract terms and client expectations.

Promptly address and resolve any issues or concerns raised by clients regarding security services, ensuring high levels of client satisfaction.

Oreily’s Auto Parts, Delivery Driver

2019 - 2022

Completed on-time deliveries by choosing the best and the most efficient route,operated a vehicle safety in highly congested areas with no traffic violations.

Completed rush deliveries on tight timetables to satisfy customer needs.

Delivered packages to customer doorsteps and business offices.

Communicated customer complaints, requests and feedback to company management for swift resolutions.

Disposed of waste, shipping materials and hazardous items in compliance with company and government regulations.

EDUCATION

School Name

School District of Lee County-GED

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