Ann Loudermilk

Chief Operations Manager

Auburn, ME 04210

ad373d@r.postjobfree.com

207-***-****

Enthusiastic pharmacy manager with a track record of maintaining positive relationships with customers, pharmaceutical representatives, manufacturers, medical professionals, healthcare organizations and insurance providers.

Authorized to work in the US for any employer

Work Experience

Chief Operations Manager

The Medicine Shoppe - Lewiston, ME

April 1993 to April 2017

Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Accurately recorded compounded products and prepared appropriate labels. Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Verified patient data and billing information. Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Directed operations to increase efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Appropriately resolved customer issues, complaints and questions. Education

High School Diploma

Lewiston Regional High School - Lewiston, ME

1985

Skills

HIPAA (10+ years), Inventory (10+ years), pharmacy (10+ years), telephone (10+ years) Additional Information

Skills

Expert understanding of Medicare and Medicaid

processes

Exceptional patient care and interaction

Excellent telephone etiquette

Inventory management

Retail pharmacy professional

PDX

Efficient and accurate

Strong decision-making ability

Counting and pouring expertise

HIPAA trained

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