Donna Wallis

ad373b@r.postjobfree.com

**** **** ***** **.

San Antonio, TX 78242

505-***-****

EXPERIENCE

IBEX Global - San Antonio, TX - Technical Support Agent January 2019 - February 2022

● Remotely provided troubleshooting techniques for customer devices in order to restore services

● Explained technical information in clear terms to non-technical individuals to promote better understanding.

● Received inbound calls from residential and business customers

● Collaborated with supervisors to escalate and address customer inquiries or technical issues.

● Documented transactions and support interactions in the system for future reference and addition to the knowledge base.

Quality Inn West - Amarillo, TX/Comfort Inn South — Manager June 2010 - October 2018

● Accepted payments from guests via credit card and cash

● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

● Printed reports for each department for daily duties

● Addressed customer needs and concerns in a friendly and timely manner

(including customer special requests and assisting with arrangements if something was not to the usual standards)

● Answered multi-line phone system

● Made reservations for individual guests as well as groups

● Communicated with the owner and GM on relevant information concerning hotel issues relating to maintenance, housekeeping, and employee relation issues

● Both businesses were owned by the same franchise company which provided the opportunity to assist at both businesses. Dunham Clinic - Chama, NM - Receptionist

October 2009 - January 2010

● Verified insurance coverage

● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

● Accepted payments via credit card and cash

● Confirmed appointments, communicated with clients and updated client records.

● Filed patient charts

● Pulled patient charts for physician/nurse

● Made appointments for the clinic as well as other medical facilities when required

● Processed medical orders for patient procedures and laboratory tests

● Maintained complete patient confidentiality in accordance with HIPAA SKILLS

Microsoft Office, typing 65

wpm, 10 key by touch,

multi-phone lines, customer

service, fax, scan documents

and filing

EDUCATION

Lefors ISD - Lefors, TX -

Diploma Study: General,

accounting and typing

American Public University

- Manassas, VA - Online

Business

United Healthcare - San Antonio, TX - Physician Contracts February 2002 - April 2004

● Verified that physician contracts within United Healthcare systems were accurate

● Created new contracts for new physicians coming into the United Healthcare company

● Worked on teams when entering a large group of physicians who were newly negotiated terms or creating new physician groups Methodist Hospital - San Antonio, TX - Radiology Transcription February 2002 - September 2004

● Maintained constant communication with the department supervisor, hospital physicians, and staff

● Returned dictated reports in printed for physician's review, signature and corrections

● Transcribed medical reports for multiple physicians in a hospital setting

● Maintained complete patient confidentiality in accordance with HIPAA Amarillo Pathology Group - Amarillo, TX - Transcription January 1995 - June 2000

● Faxed completed pathology reports to appropriate physicians or medical facilities

● Prepared documents and hospital records for pathologists in preparation for autopsies

● Prepared reports and pathology slides in order to send them to a second facility for patients

● Transcribed sensitive documents with complete confidentiality in accordance to HIPPA guidelines

● Followed all HIPAA rules and regulations regarding patient confidentiality. Amarillo Laboratory - Amarillo, TX - Receptionist/Data Entry Clerk/Transcription

March 1989 - November 1994

● Transcribed recorded dictation provided by two pathology physicians

● Faxed completed pathology reports to appropriate physicians and medical facilities

● Prepared reports and pathology slides in order to send them to a second facility for patients

● Entered laboratory test results into the company system and printed reports

● Checked patients in for laboratory testing

● Verified insurance coverage

● Took payments via credit/debit cards and cash

● Completed data entry tasks with accuracy and efficiency.

● Sorted documents and maintained an organized filing process.

● Located and corrected data entry errors and reported them to management.

● Reviewed and updated client correspondence files and database information to maintain accurate records.

● Maintained complete patient confidentiality in accordance with HIPAA

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