Katalin (Kathy) Biro

* ****** **. **** *

Freehold, NJ 07728

732-***-****

ad3736@r.postjobfree.com

I am a qualified and caring Customer Service professional who has worked in the Customer Service industry for over 30 years. My ability to actively listen combined with my naturally empathetic and friendly disposition has allowed me to have great success in this field. I am hoping to continue my Customer Service career, as client/customer satisfaction is always my top priority and what I thrive on. I am currently looking for a bit of a change and am excited about the prospect of working someplace new with the same values as mine; increases in customer retention and quick resolutions to customer questions/concerns. Work Experience

Nitto Denko, Inc

Senior Customer Service Administrator: December, 1989 -- July, 2023

• Processing customer purchase orders daily.

• Ensuring customers have updated documentation/information.

• Ensuring customer needs are met with great satisfaction and overall positive experience.

• Resolving customer issues/concerns efficiently.

• Processing customer pricing to Salesforce.

• Managing/maintaining customer accounts.

• Taking inbound calls to assist customers with lead times and shipping estimates. Johnson & Johnson

Customer Service Representative (Hospital Services): May, 1987 -- September, 1989

• Managed 14 divisions within Hospital Services.

• Processing hospital and physician orders daily.

• Once orders are processed, ensuring PO’s are sent directly to the Distribution Centers for shipment processing.

• Following up with Distribution Centers daily.

• Working with Co-Act System.

• Working with Salesforce and assisting colleagues in using Salesforce. Education

High School Diploma- Franklin High School June, 1980 Technical Skills: Microsoft Office, Salesforce, JDE

References available upon request.