Angela Ballou

CUSTOMER SERVICE MANAGER

Las Vegas, NV

ad3734@r.postjobfree.com

+1-702-***-****

Highly experienced and professional customer service manager: Information clerk, financial planning and able to handle a high volume call center in a fast-paced environment. While maintaining emphasis on the highest quality of customer service agents with Excellent listening skills. I has an expertise in oral and written communications as well as communication skills, Comfortable in interaction with all levels the organization. Client focused workflow, planning schedules before management deadlines. Excellent problem-solving skills, managing multiple priorities, processing improvement strategies, and negotiating skills, excellent with escalation calls, can gain the customers trust. Office: Categorizing, record keeping, budgeting, type letters and notes, copying, faxing, filing, scanning, write reports, hiring and training employees and overseeing their performance, and answering multi-line phones.

Computer: Proficient in all windows, Quick-Books, Word, Excel, PowerPoint, Office Suites for Business, and ADP

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

HAIR STYLIST

SELF EMPLOYED - Las Vegas, NV

December 2022 to Present

• Provided beauty service such as shampooing, cutting, coloring, and styling all types of hair textures, massaging and treating scalp

• May apply make-up, dress and make wigs, perform hair removal, and skin care services.

• Specialize in Braiding, hair weaving, and finger waves Dispatcher/Customer Service

Thomas Security Agency - Mobile, AL

September 2018 to December 2022

• Developed a new driver management spreadsheet to improve the accuracy of driver assignments

• Discovered and approved alternate routes for drivers to ensure compliance with customer delivery timelines

• Informed customers and managers about potential delivery delays Shift Supervisor - Full Time

McDonald's - Mobile, AL

July 2018 to November 2022

• Management

• Scheduling

• Ran 10-18 hrs shifts

Hotel Front Desk Clerk

Holiday Inn Express and Suites - Mobile, AL

April 2015 to August 2018

• Hotel front office Service

• Excellent communication, time management skills, critical thinking and problem-solving skills

• The ability to work under pressure and meet deadlines on multiple projects

• Superb Phone Etiquette

• Superb interpersonal and communication skills (verbal and written) ASSISTANT MANAGER

BAMA'S GAS AND BAIT MINI MARKET - Mobile, AL

November 2007 to March 2015

Over see customer service desk for a high-volume home Repair company

● Scheduled appointments, passed out checks, answered phones, advertisement, cash handling

● Supervised 15 employees, and provided excellent customer service

● Supervised employee associates in caring out daily operations

● Resolved customer issue, managed returns, documented faulty merchandise and undamaged merchandise for returns.

STORE MANAGER

BIG K-MART - Lancaster, CA

June 2003 to October 2007

• Help an average of 50 customers per day by responding to inquires

• Recommend alternative merchandise display styles to management, which were implemented and resulted in a 35% improvement in sales

• Greet customers, scan and register customers' purchases

• Accept payments from customers and give change along with receipts

• Count the money in the register at the beginning and end of shift Education

High school diploma or GED in Basic curriculum

Fabunni Private School - Lancaster, CA

September 1999 to June 2002

Associates Degree in Criminology

ANTELOPE VALLEY COLLEGE - Lancaster, CA

August 1996 to June 1999

Skills

• Team management, knowledge database administration, Citrix CMS and CMC

• Analysis

• Managed staff of service professionals in an inbound voice and data call center

• Enhanced associates' performance through daily mentoring one-on-one discussion and motivational strategies

• Detailed Oriented

• Expertise in resolving escalated customer service issues

• Ensure team Productivity is met or Exceeded service quality standards

• Productivity coached and developed associates to unleash their full potential in developing exceptional customer service

• Actively managed incoming calls in multiple queues, ensuring service levels were met

• Microsoft Office

• Written and Verbal Communications

• Accounts Payable / Payroll

• Multitasking

• Data Entry

• Hairstylist

• Colorist

• Sales Experience

• Customer Service

• Multi-line Phone Systems

• Budgeting

• Active Directory

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft SharePoint

• Help Desk

• Operating Systems

• Microsoft Windows Server

• Technical Support

• Basic math

• Administrative experience

• 10 key calculator

• Financial Planning

• Computer Networking

• Network Support

• DHCP

• Microsoft Exchange

• Guest services

• Sales

• Outbound sales

• Photography

• Guest relations

• Typing

• Documentation review

• Remote Access Software

• System Administration

• Hair coloring

• Hair extensions

• Hair styling

• Phone etiquette

• Live chat

• Customer support

• Front desk

• Customer service

• Sales

• Typing

• Technical support

• Mobile devices

• Google Docs

• Windows

• Front desk

• Help desk

• Conflict management

• Remote access software

• Clerical experience

• Banking (10+ years)

• Operating systems

• Leadership

• Software troubleshooting

• Accounts receivable

• Mentoring

• Guest relations

• Telecommunication

• Relationship management

• Team management

• Payroll

• Recruiting

• Cash management

• Tax experience

• Accounts payable

• Property management

• SharePoint

• Computer networking

• Telemarketing

• Cash handling

• Business development

• Adobe Acrobat

• Budgeting

• Hotel experience

• Guest services

• Financial services

• Content management systems

• Teaching

• Research

• Mobile applications

• Upselling

• Cash register

• Quality control

• Network support

• Active Directory

• Project management

• Microsoft Exchange

• CRM software

• Accounting

• Operations management

• Marketing

• Negotiation

• Financial planning

• Data management

• Microsoft Windows Server

• System administration

• B2B sales

• Accounting software

• QuickBooks

• Restaurant experience

• Database administration

• Hospitality

• LMS

• Outbound sales

• Cold calling

• Human resources

• Product management

• POS

• Inside sales

• Retail sales

• Direct sales

• Data collection

• Office management

• Analysis skills

• Citrix

• Wireless sales

• Customer support

• Call center

• Microsoft Excel

• Microsoft Word

• Phone etiquette

• Word processing

• Data entry

• Host/hostess experience

• Food service

• Lending

• Management

• Supervising experience

• Time management

• Organizational skills

• Office experience

• Presentation skills

• Dispatching

• Customer relationship management

Certifications and Licenses

ServSafe Alcohol

December 2022 to December 2026

Tam Card Holder

Food Handler Certification

January 2023 to April 2026

Food Handlers Training Card for Nevada also have the COVID-19 certificate as well Driver's License

Contact this candidate